Nice Manager, but not disciplined
Patient Access Representative (Former Employee) – Racine, WI – December 20, 2018
During My career at R1RCM as patient registration, I have loved my manager, and leads they are all so kind. However, due to staffing shortages ( that were like this last year and the year before) the staff is has abused the kindness. Dress code is not followed, excessive tardies, excessive call ins, mandated staffing... and the list goes on. R1RCM has also decided that it was appropriate to place another job on the shoulders of registration. The er is already busy as it is, but because financial counselors are apparently overloaded by the amount of patients they need to assist on nights and weekends. R1 is always changing their policies. PTO balance does not carry over to the next year so you must use it all. HR is a message machine that never calls back. They do not follow through with promises. You can not understand them on the phone. Forget sending an email to benefits center, they do not reply for months. If your pay is messed up, they require you to wait till next payday for your money. Shift differentials are the bare minimum, and you must work 4 hours on that shift. They will mandate you to stay, there is no incentive, or appreciation of hard work. R1RCM lacks positivity. You'd think for a revenue cycle management company they would be more on top of things such as an employees pay. If you can avoid R1 I would at all costs.
Nice Manager, Eight paid holidays
Unpaid 30 min break, Forced to take PTO, Mandated overtime, no bonuses