A shadow of its former self, but good place to learn
Network Security Engineer (Former Employee) – San Antonio, TX – March 21, 2018
Rackspace is not the same place it was 6-8 years ago. There is almost no vision, a lot of politics and very limited opportunity. They have made efforts to automate large scale tasks, but done virtually nothing to improve general productivity and work experience. The core values are but a shadow of what they used to be.
One great thing about Rackspace is the amount of knowledge acquired. So many different devices in so many different environments with so many potential problems provides ample opportunity to learn.
The culture at Rackspace used to be great. There is some sense of that still, but it's difficult to enjoy culture with ominous overtones of the company's future looming overhead.
Though there are technically challenging things to deal with, the most difficult part of the job is making sure all your ducks are in a row. All processes and procedures are entirely manual and need to be followed on virtually everything touched. This is important to minimize mistakes and reduce risk, but because everything is manual, it introduces more opportunity for mistakes.
What is great is the opportunity to work with so many customers. Some techs are not fond of this, but it is a part of the job.