Rackspace Employee Reviews

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5.0
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Internship
Intern II (Current Employee) –  San Antonio, TXOctober 9, 2018
. Work on projects, participate in meetings and learn the Agile Methodology
• Upload manual entries to a revenue accounting database through Microsoft SQL Server Management Studio each close month and update SQL scripts for accounting reports to align with new procedures and/or structures
• Offer assistance to Revenue Accounting and Financial Systems teams by building scripts to pull data and perform data analysis from the Billing Revenue Management database
• Troubleshoot data report errors by analyzing the code used for creation and pinpoint the source of the error
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4.0
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Great place to get experience
Network Security Engineer (Current Employee) –  San Antonio, TXSeptember 13, 2018
Rackspace isn't afraid to take a chance on an internal hire for a role that you no experience in. If you're looking for your foot in the door, get into the company in almost any role, and transition from there. Reasons you might leave after you get your experience is probably going to be money. Rackspace salary is not competitive in most roles. You might also leave because of lack of leadership in management.
Pros
Vacation time, Job experience
Cons
Poor salary, lack of leadership and innovation
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Official response from Rackspace
September 24, 2018

Thank you for your feedback, Racker! Rackspace is dedicated to paying all Rackers at a competitive market rate. If you have questions or concerns about your salary, we encourage you to speak with your leader or a member of our HR team. Rackers continued feedback is essential to how we as a company continue to improve. In addition, we're thrilled that you have been able to learn and grow here!

5.0
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Good place to work.
Process Engineer II (Current Employee) –  San Antonio, TXSeptember 7, 2018
Very friendly place, great people and environment. I like the fact of working remotely, having flexible hours. For a single parent this is a lot of help keeping both world (work and family) in balance.
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Official response from Rackspace
September 24, 2018

We understand that there is life outside of work and work-life balance is critical to the success of our Rackers. Great people and strong leaders enable the solid work-life balance at Rackspace. We are pleased that you have had a positive experience and thank you for being a promoter of Rackspace!

2.0
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Not what it used to be
Regional Sales Director (Former Employee) –  San Antonio, TXSeptember 4, 2018
Rackspace has struggled to maintain their Company culture since being acquired. Fanatical Support is not what it use to be. Do more with less has been their mantra for several years and it has negatively effected delivery of there service.
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Official response from Rackspace
September 24, 2018

Over the past two years, Rackspace has been acquired and also acquired many companies. With acquisitions, a growing market and a more tenured company, comes change, challenge and opportunity. Rackspace has and will continue to work tirelessly on creating more automation and efficient ways of working so that our Rackers can provide even more impactful and innovative work to our customers.

1.0
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struggled with strategy and focus, did not hold leaders accountable
HR (Former Employee) –  San Antonio, TXAugust 29, 2018
Promoted from within to a fault, where people were in over their heads. Good work/life balance with solid mentoring programs. A culture that focuses on team building, social activities, and recognition. An attempt to focus on diversity, although not organized and thoughtful at the company level.
Pros
Pockets of good talent and leadership
Cons
Leadership turnover impacted employee's ability to be successful
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Official response from Rackspace
September 24, 2018

We work hard to create a culture of investment in our Rackers that includes the numerous programs you acknowledged! We look to promote first when new roles open, which can create challenges as new Rackers stretch & grow within their new roles. Thanks for your time at Rackspace!

3.0
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Good workplace overall
Security (Current Employee) –  San Antonio, TXJuly 26, 2018
Rack gives back is awesome! You get 3 days paid to give service in the community!

Great training resources available.

Only thing I didn't like is that management seems to think its ok to openly discuss issues about employees either in public places or sometimes semi-secluded area not directly where you sit but loud enough still to be heard quite clearly. These conversations should always be in a closed off room away from employees.
Pros
Rack gives back, training resources
Cons
Management needs to get a room when discussing employees
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3.0
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Great Start
Network Security Firewall Architect (Current Employee) –  San Antonio, TXJuly 25, 2018
They are a great place to start your career and if you are career focused you will quickly move on. The reason they are such a great start is because of the volume of work and variety of technology that you work on.
Pros
Great exposure to networking and technology because of the variety
Cons
Horrible compensation, Expect all skill mastery with no compensation
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3.0
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In the midst of a transformation
Product Manager (Current Employee) –  Somewhere, TxJuly 20, 2018
Culture is no longer what it was at Rackspace. The company is now owned by a private equity company and being running super lean with yearly RIFs.
Gone are the Sugarbear MC'ed, culture celebrating days. No more inspirational and motivational Lanham led peptalks. There are more meetings and meetings-to-plan-meetings than ever. There are so many programs, projects and initiatives right now with fewer people to work on them that somedays it feels like Rackers are getting punked.
So what's happening that's good? Rackspace is slowly and painstakingly being transformed. There's a ton of tech debt that's being ripped out and replaced with enterprise quality tools and systems. Much needed consolidation across the business units is taking place. New relationships with huge global partners are being formed. It's exciting but there's a lot of hard work ahead. It's a struggle to stay committed to the grind with so many other "fun" and "exciting" opportunities in the world.
And let's be honest. The current owners are not in it for the long haul. Culture is being nursed along to keep it the Fanatical homage alive . Let's all hope that the new owners value and reinvest in the Rackers that keep the Fanatical in Fanatical Support. And let's hope it happens in the not too distant future.
Pros
Work/life balance, embracing remote workers more, and the Rackers
Cons
Lots of transformation happening without being properly staffed due to RIFs and high attrition
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4.0
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Diverse, professional work environment
Technical Writer III (Current Employee) –  San Antonio, TXJuly 9, 2018
Provides freedom to work independently and on your own schedule.

Diverse, professional environment; provides excellent opportunity to write for a wide range of products and services.
Pros
Telecommuting
Cons
Complicated organizational hierarchy
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3.0
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rackspace
Account Manager (Current Employee) –  San Antonio, TXJuly 6, 2018
overall rackspace is still a great place to work. It is not was it was 10 years ago, but a growing company in the market and in San Antonio. the culture has changed a bit and ELT has pretty much all turned over in the last year.
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3.0
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A decent workplace
Windows Administrator (Former Employee) –  San Antonio, TXJune 25, 2018
A good work environment that unfortunately took a turn for the worse after the recent acquisition by an equity firm. If you did not know about how the culture was in earlier years then it no doubt still seems like a good place to work.
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3.0
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Former Startup Struggling with Adolescence
Sales Operations Business Manager (Current Employee) –  San Antonio, TXJune 19, 2018
Rackspace is currently experiencing a very difficult period in its' history that I equate to teenage adolescence. The company is struggling to benefit from a growing industry/market due to its inability to understand its' identity. The people are tremendous and talented, but this extended period of poor performance has created a toxic working environment.
Pros
People, Casual attire, fun office
Cons
Controlled by PE, lots of turnover (especially in leadership positions)
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3.0
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Fantastic Work Environment - Out of Touch Leadership
Cyber Security Analyst (Current Employee) –  San Antonio, TXJune 15, 2018
Rackspace is a good company, benefits, pay etc. But leaders like to pat each other on the back and publically tell the company how well they're doing.

There are always new executives that get announced.. It seems only executives receive anything of note..

Otherwise, get your exp, but don't expect to move up very quicky. Spend a couple years, move out.
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5.0
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A Rackers Review
Solution Architect (Former Employee) –  Austin, TXJune 13, 2018
Great culture when I worked there a few years ago there has been a ton of turn over and lots of changes since they were sold to Apollo Holdings the Sales VP expects allot sometimes unrealistic expectations.
Pros
Great culture
Cons
not much job security
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2.0
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A ship that’s attempting to make a turn in the right direction.
Project Manager (Former Employee) –  San Antonio, TXMay 3, 2018
A company still experiencing the pains of rapid growth with an unscalable support structure. Too many key Rackers not willing to relinquish to a new paradigm.
Cons
Still looking for its mojo
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3.0
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It changed after the sale
Vice President Chair Culture D&I Group (Former Employee) –  San Antonio, TXApril 26, 2018
The culture, morale and employee importance changed after the sale. I understood revenue and profitability were important but that became the only thing that was important.
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4.0
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Great people with minor leadership growing pains
Software Developer (Former Employee) –  Blacksburg, VAApril 24, 2018
My primary challenge with Rackspace was locating to Blacksburg, VA with a large family combined with bad timing in leadership turnover from the CEO down to several direct supervisors. The turn over in management left me with no history nor a champion to push for remote work to offset commute. It was presented following my resignation but my loyalty core value in addition to my need to focus on my family pressed me to decline.

Rackspace is filled with great people and talent. The culture is authentic and engaging. Their development practices are leading edge. What's not to like.
Pros
Free coffee, sodas, snacks, monthly lunches, events, community engagement
Cons
Leadership turnover, unclear commitment to road-map
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3.0
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Company moving more Corporate
Account Manager (Current Employee) –  TXApril 20, 2018
The startup culture has died and the company is more corporate than ever. Job security is lower since it was acquired by a private equity firm and has gone private. Benefits and pay are still good. Management turnover is frequent at the senior leadership level. Work/life balance is ok.
Pros
Benefits, Timeoff
Cons
Career Advancement, Job Security
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4.0
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Fun place to work
Service Desk Technician (Current Employee) –  San Antonio, TXApril 18, 2018
Rackspace is a culture shock for anyone who has worked in a so called "corporate" environment. However it seems like the leadership has lost their direction, and it has hurt both the culture and profitability of the company.
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4.0
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Back in the day..
Cloud Servers Engineer (Former Employee) –  San Antonio, TXApril 17, 2018
I loved this company as it had one of the best cultures in the industry. After the company lost its identity it became a corporate bloated mess. I'll always miss the people and the times when it was great, but sadly those days are long gone.
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Overall rating

3.9
Based on 259 reviews
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4.0Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.0Management
3.9Culture

Diversity score

69out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Rackspace.

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