Rackspace Employee Reviews

3.9
Overall rating
Based on 251 reviews
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496
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Found 224 reviews matching the search See all 251 reviews
4.0
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Diverse, professional work environment
Technical Writer III (Current Employee) –  San Antonio, TXJuly 9, 2018
Provides freedom to work independently and on your own schedule.

Diverse, professional environment; provides excellent opportunity to write for a wide range of products and services.
Pros
Telecommuting
Cons
Complicated organizational hierarchy
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3.0
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rackspace
Account Manager (Current Employee) –  San Antonio, TXJuly 6, 2018
overall rackspace is still a great place to work. It is not was it was 10 years ago, but a growing company in the market and in San Antonio. the culture has changed a bit and ELT has pretty much all turned over in the last year.
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3.0
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A decent workplace
Windows Administrator (Former Employee) –  San Antonio, TXJune 25, 2018
A good work environment that unfortunately took a turn for the worse after the recent acquisition by an equity firm. If you did not know about how the culture was in earlier years then it no doubt still seems like a good place to work.
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3.0
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Former Startup Struggling with Adolescence
Sales Operations Business Manager (Current Employee) –  San Antonio, TXJune 19, 2018
Rackspace is currently experiencing a very difficult period in its' history that I equate to teenage adolescence. The company is struggling to benefit from a growing industry/market due to its inability to understand its' identity. The people are tremendous and talented, but this extended period of poor performance has created a toxic working environment.
Pros
People, Casual attire, fun office
Cons
Controlled by PE, lots of turnover (especially in leadership positions)
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3.0
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Fantastic Work Environment - Out of Touch Leadership
Cyber Security Analyst (Current Employee) –  San Antonio, TXJune 15, 2018
Rackspace is a good company, benefits, pay etc. But leaders like to pat each other on the back and publically tell the company how well they're doing.

There are always new executives that get announced.. It seems only executives receive anything of note..

Otherwise, get your exp, but don't expect to move up very quicky. Spend a couple years, move out.
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5.0
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A Rackers Review
Solution Architect (Former Employee) –  Austin, TXJune 13, 2018
Great culture when I worked there a few years ago there has been a ton of turn over and lots of changes since they were sold to Apollo Holdings the Sales VP expects allot sometimes unrealistic expectations.
Pros
Great culture
Cons
not much job security
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2.0
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A ship that’s attempting to make a turn in the right direction.
Project Manager (Former Employee) –  San Antonio, TXMay 3, 2018
A company still experiencing the pains of rapid growth with an unscalable support structure. Too many key Rackers not willing to relinquish to a new paradigm.
Cons
Still looking for its mojo
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3.0
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It changed after the sale
Vice President Chair Culture D&I Group (Former Employee) –  San Antonio, TXApril 26, 2018
The culture, morale and employee importance changed after the sale. I understood revenue and profitability were important but that became the only thing that was important.
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4.0
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Great people with minor leadership growing pains
Software Developer (Former Employee) –  Blacksburg, VAApril 24, 2018
My primary challenge with Rackspace was locating to Blacksburg, VA with a large family combined with bad timing in leadership turnover from the CEO down to several direct supervisors. The turn over in management left me with no history nor a champion to push for remote work to offset commute. It was presented following my resignation but my loyalty core value in addition to my need to focus on my family pressed me to decline.

Rackspace is filled with great people and talent. The culture is authentic and engaging. Their development practices are leading edge. What's not to like.
Pros
Free coffee, sodas, snacks, monthly lunches, events, community engagement
Cons
Leadership turnover, unclear commitment to road-map
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3.0
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Company moving more Corporate
Account Manager (Current Employee) –  TXApril 20, 2018
The startup culture has died and the company is more corporate than ever. Job security is lower since it was acquired by a private equity firm and has gone private. Benefits and pay are still good. Management turnover is frequent at the senior leadership level. Work/life balance is ok.
Pros
Benefits, Timeoff
Cons
Career Advancement, Job Security
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4.0
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Fun place to work
Service Desk Technician (Current Employee) –  San Antonio, TXApril 18, 2018
Rackspace is a culture shock for anyone who has worked in a so called "corporate" environment. However it seems like the leadership has lost their direction, and it has hurt both the culture and profitability of the company.
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4.0
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Back in the day..
Cloud Servers Engineer (Former Employee) –  San Antonio, TXApril 17, 2018
I loved this company as it had one of the best cultures in the industry. After the company lost its identity it became a corporate bloated mess. I'll always miss the people and the times when it was great, but sadly those days are long gone.
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5.0
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Fun but rough
Customer Service Technician 2 (Current Employee) –  San Antonio, TXApril 15, 2018
Good culture, good people, fair pay. Can get hectic at time if there is a service disruption but management makes sure their team is taken care of. A very caring employer that puts employees first.
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3.0
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Underpaid and overworked
Linux Systems Engineer (Former Employee) –  San Antonio, TXApril 5, 2018
We were worked to the bone and we were making about 20k below market. While lots of the people there are amazing and make going to work everyday worth it it was hard to get over being so under paid.
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4.0
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Good old days are over
Supply Chain Analyst (Former Employee) –  San Antonio, TXApril 3, 2018
Loved my time there but new owners have butchered the leadership and culture. The daily operations are lean and employees are heavily overworked without compensation for overtime.
Pros
Benefits, flexible schedule, career training and development opportunities
Cons
Post acquisition changes, dept silos, internal tools are a nightmare
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2.0
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Culture Shift
Racker (Former Employee) –  United StatesMarch 22, 2018
Culture is the cornerstone of an effective organization. When employees feel empowered, they are willing to deliver their best. Customer care done right requires lots of human capital. At some point, do more with less has diminishing returns and will impact customer satisfaction. It also has the potential of burning out your capital. In business it is better to focus on what you do best, than it is to try and solve everyone problems.
Pros
Smart coworkers
Cons
No longer empowered
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2.0
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A shadow of its former self, but good place to learn
Network Security Engineer (Former Employee) –  San Antonio, TXMarch 21, 2018
Rackspace is not the same place it was 6-8 years ago. There is almost no vision, a lot of politics and very limited opportunity. They have made efforts to automate large scale tasks, but done virtually nothing to improve general productivity and work experience. The core values are but a shadow of what they used to be.

One great thing about Rackspace is the amount of knowledge acquired. So many different devices in so many different environments with so many potential problems provides ample opportunity to learn.

The culture at Rackspace used to be great. There is some sense of that still, but it's difficult to enjoy culture with ominous overtones of the company's future looming overhead.

Though there are technically challenging things to deal with, the most difficult part of the job is making sure all your ducks are in a row. All processes and procedures are entirely manual and need to be followed on virtually everything touched. This is important to minimize mistakes and reduce risk, but because everything is manual, it introduces more opportunity for mistakes.

What is great is the opportunity to work with so many customers. Some techs are not fond of this, but it is a part of the job.
Pros
Lots to learn
Cons
Political, unstable
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5.0
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Strategic Account Management at Rackspace
Senior Director, Strategic Accounts (Former Employee) –  Nashville, TNMarch 20, 2018
Rackspace was recently acquired and went private. While at first this seemed like a good thing, it was clear that the owners were taking the company in a different direction. Rackspace is a great company to work for, but looks different from when I first joined.
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1.0
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Cut throat
Manager Infrastructure Services (Former Employee) –  San Antonio, TXMarch 18, 2018
A typical day at Rackspace was stressful. Never knew what type of day it was going to be. Executive leadership didn't take responsibility and often blamed mid and lower management. Culture was a big party. Leaders often lacked accountability. The hardest part of the job was being called into early morning meetings and having to defend your employees for something they didn't do. The most enjoyable part of my job was the employees who worked for me. We were able to accomplish some amazing things together.
Cons
Very cut throat.
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5.0
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Great place to work
Solutions Engineer (Former Employee) –  San Antonio, TXMarch 14, 2018
Great place to work, great culture but with uncertain future given the competitive cloud landscape. Rackspace certainly makes up in culture what they lack in compensation and benefits.
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