Intern II (Current Employee) – San Antonio, TX – October 9, 2018
. Work on projects, participate in meetings and learn the Agile Methodology • Upload manual entries to a revenue accounting database through Microsoft SQL Server Management Studio each close month and update SQL scripts for accounting reports to align with new procedures and/or structures • Offer assistance to Revenue Accounting and Financial Systems teams by building scripts to pull data and perform data analysis from the Billing Revenue Management database • Troubleshoot data report errors by analyzing the code used for creation and pinpoint the source of the error
Network Security Engineer (Current Employee) – San Antonio, TX – September 13, 2018
Rackspace isn't afraid to take a chance on an internal hire for a role that you no experience in. If you're looking for your foot in the door, get into the company in almost any role, and transition from there. Reasons you might leave after you get your experience is probably going to be money. Rackspace salary is not competitive in most roles. You might also leave because of lack of leadership in management.
Thank you for your feedback, Racker! Rackspace is dedicated to paying all Rackers at a competitive market rate. If you have questions or concerns about your salary, we encourage you to speak with your leader or a member of our HR team. Rackers continued feedback is essential to how we as a company continue to improve. In addition, we're thrilled that you have been able to learn and grow here!
Job Work/Life Balance
Good place to work.
Process Engineer II (Current Employee) – San Antonio, TX – September 7, 2018
Very friendly place, great people and environment. I like the fact of working remotely, having flexible hours. For a single parent this is a lot of help keeping both world (work and family) in balance.
We understand that there is life outside of work and work-life balance is critical to the success of our Rackers. Great people and strong leaders enable the solid work-life balance at Rackspace. We are pleased that you have had a positive experience and thank you for being a promoter of Rackspace!
Job Work/Life Balance
Not what it used to be
Regional Sales Director (Former Employee) – San Antonio, TX – September 4, 2018
Rackspace has struggled to maintain their Company culture since being acquired. Fanatical Support is not what it use to be. Do more with less has been their mantra for several years and it has negatively effected delivery of there service.
Over the past two years, Rackspace has been acquired and also acquired many companies. With acquisitions, a growing market and a more tenured company, comes change, challenge and opportunity. Rackspace has and will continue to work tirelessly on creating more automation and efficient ways of working so that our Rackers can provide even more impactful and innovative work to our customers.
Job Work/Life Balance
struggled with strategy and focus, did not hold leaders accountable
HR (Former Employee) – San Antonio, TX – August 29, 2018
Promoted from within to a fault, where people were in over their heads. Good work/life balance with solid mentoring programs. A culture that focuses on team building, social activities, and recognition. An attempt to focus on diversity, although not organized and thoughtful at the company level.
Pockets of good talent and leadership
Leadership turnover impacted employee's ability to be successful
We work hard to create a culture of investment in our Rackers that includes the numerous programs you acknowledged! We look to promote first when new roles open, which can create challenges as new Rackers stretch & grow within their new roles. Thanks for your time at Rackspace!
Job Work/Life Balance
Good workplace overall
Security (Current Employee) – San Antonio, TX – July 26, 2018
Rack gives back is awesome! You get 3 days paid to give service in the community!
Great training resources available.
Only thing I didn't like is that management seems to think its ok to openly discuss issues about employees either in public places or sometimes semi-secluded area not directly where you sit but loud enough still to be heard quite clearly. These conversations should always be in a closed off room away from employees.
Rack gives back, training resources
Management needs to get a room when discussing employees
Network Security Firewall Architect (Current Employee) – San Antonio, TX – July 25, 2018
They are a great place to start your career and if you are career focused you will quickly move on. The reason they are such a great start is because of the volume of work and variety of technology that you work on.
Great exposure to networking and technology because of the variety
Horrible compensation, Expect all skill mastery with no compensation
Culture is no longer what it was at Rackspace. The company is now owned by a private equity company and being running super lean with yearly RIFs. Gone are the Sugarbear MC'ed, culture celebrating days. No more inspirational and motivational Lanham led peptalks. There are more meetings and meetings-to-plan-meetings than ever. There are so many programs, projects and initiatives right now with fewer people to work on them that somedays it feels like Rackers are getting punked. So what's happening that's good? Rackspace is slowly and painstakingly being transformed. There's a ton of tech debt that's being ripped out and replaced with enterprise quality tools and systems. Much needed consolidation across the business units is taking place. New relationships with huge global partners are being formed. It's exciting but there's a lot of hard work ahead. It's a struggle to stay committed to the grind with so many other "fun" and "exciting" opportunities in the world. And let's be honest. The current owners are not in it for the long haul. Culture is being nursed along to keep it the Fanatical homage alive . Let's all hope that the new owners value and reinvest in the Rackers that keep the Fanatical in Fanatical Support. And let's hope it happens in the not too distant future.
Work/life balance, embracing remote workers more, and the Rackers
Lots of transformation happening without being properly staffed due to RIFs and high attrition
Account Manager (Current Employee) – San Antonio, TX – July 6, 2018
overall rackspace is still a great place to work. It is not was it was 10 years ago, but a growing company in the market and in San Antonio. the culture has changed a bit and ELT has pretty much all turned over in the last year.
Windows Administrator (Former Employee) – San Antonio, TX – June 25, 2018
A good work environment that unfortunately took a turn for the worse after the recent acquisition by an equity firm. If you did not know about how the culture was in earlier years then it no doubt still seems like a good place to work.
Sales Operations Business Manager (Current Employee) – San Antonio, TX – June 19, 2018
Rackspace is currently experiencing a very difficult period in its' history that I equate to teenage adolescence. The company is struggling to benefit from a growing industry/market due to its inability to understand its' identity. The people are tremendous and talented, but this extended period of poor performance has created a toxic working environment.
People, Casual attire, fun office
Controlled by PE, lots of turnover (especially in leadership positions)
Great culture when I worked there a few years ago there has been a ton of turn over and lots of changes since they were sold to Apollo Holdings the Sales VP expects allot sometimes unrealistic expectations.
Software Developer (Former Employee) – Blacksburg, VA – April 24, 2018
My primary challenge with Rackspace was locating to Blacksburg, VA with a large family combined with bad timing in leadership turnover from the CEO down to several direct supervisors. The turn over in management left me with no history nor a champion to push for remote work to offset commute. It was presented following my resignation but my loyalty core value in addition to my need to focus on my family pressed me to decline.
Rackspace is filled with great people and talent. The culture is authentic and engaging. Their development practices are leading edge. What's not to like.
Free coffee, sodas, snacks, monthly lunches, events, community engagement
Leadership turnover, unclear commitment to road-map
Account Manager (Current Employee) – TX – April 20, 2018
The startup culture has died and the company is more corporate than ever. Job security is lower since it was acquired by a private equity firm and has gone private. Benefits and pay are still good. Management turnover is frequent at the senior leadership level. Work/life balance is ok.
Service Desk Technician (Current Employee) – San Antonio, TX – April 18, 2018
Rackspace is a culture shock for anyone who has worked in a so called "corporate" environment. However it seems like the leadership has lost their direction, and it has hurt both the culture and profitability of the company.
Cloud Servers Engineer (Former Employee) – San Antonio, TX – April 17, 2018
I loved this company as it had one of the best cultures in the industry. After the company lost its identity it became a corporate bloated mess. I'll always miss the people and the times when it was great, but sadly those days are long gone.