• Experienced Business Analyst, with a passion to understand the business and the requirements and become a Subject Matter Expert for the IT team
Business Systems Analyst (Former Employee) – San Antonio, TX – December 19, 2013
• Experienced Business Analyst with an extensive knowledge of Software Development Life Cycle (SDLC) methodologies, such as-Waterfall, Agile and Rational Unified Process (RUP). • Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Requisite Pro • Expertise in Requirements Gathering through direct user interviews and workshops. • Experience in facilitating and conducting JAD sessions, interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team. • Exceptional Documentation Skills for writing Business Requirements Document, Functional Requirement Documents, and Use Cases as well as for creating Use Case diagrams, Activity diagrams, based on UML Methodology and Business process flow diagrams. • Defining Test Cases, creating Test plans, Test logs, Bug Triage, interacting with QA / dev teams in fixing errors. • Excellent Client relationship management, analytical, problem solving, written and oral communication, and presentation skills. • Ability to work independently or in a team/cross-functional teams, manage and prioritize multiple projects, quick learner. • Experience in assisting the Development team during construction periods and assisting the QA team in test case design and performing UAT and provide presentations to the business team. • Adept in creating and maintaining Traceability Matrix.
Service Desk Technician (Current Employee) – San Antonio, TX – April 18, 2018
Rackspace is a culture shock for anyone who has worked in a so called "corporate" environment. However it seems like the leadership has lost their direction, and it has hurt both the culture and profitability of the company.
Cloud Servers Engineer (Former Employee) – San Antonio, TX – April 17, 2018
I loved this company as it had one of the best cultures in the industry. After the company lost its identity it became a corporate bloated mess. I'll always miss the people and the times when it was great, but sadly those days are long gone.