Randolph-Brooks Federal Credit Union
Happiness rating is 58 out of 100
3.7 out of 5 stars.
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Randolph-Brooks Federal Credit Union Careers and Employment

Work happiness

Scores based on about 68 responses to Indeed's survey on work happiness
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About the company

  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    $100M to $500M (USD)
  • Industry
    Financial Services
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You’re seeing all 33 jobs at Randolph-Brooks Federal Credit Union because we can’t find any available jobs at Randolph-Brooks Federal Credit Union close to Ashburn, VA at the moment.

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Customer Service

12 jobs

Rating overview

Rating is calculated based on 166 reviews and is evolving.


Member Service Representative in San Antonio, TX
on August 5, 2021
The job is super stressful. I am on anxiety meds because of it. Some may say that is dramatic, but it’s real for me. It’s not a hard job, like the tasks aren’t hard, but the call volume is bananas and they are back to back almost everyday. Yea I know, what would I expect it’s a call center. But’s stressful for me. I’m literally working here because I have to. The pay is decent to me, but I have never had a job that paid over $12 an hour, and the insurance is one of the best. They have cool quiet rooms and features to the buildings, but that doesn’t make up for the stress of the job at all. Some folks may be able handle the back to back calls and having to know a whole of information sometimes on the spot. But it’s like sensory and information overload for me.
Remote Member Services in San Antonio, TX
on September 5, 2021
Worked there for 5 years. Benefits were great. Requesting time off in different departments varies greatly. Open door policies. Hard work pays off and they do promote within.
Enterprise Fraud Senior Analyst in Live Oak, TX
on August 19, 2021
Messy, forgetful, and unorganized management, tough environment to grow and develop. Lots of favoritism amongst staff, making it very hard to advance.
Assistant Branch Manager in San Antonio, TX
on July 21, 2021
RBFCU initially was a good company to work for until there were changes in my region's management. This caused tenured employees to leave due to ongoing favoritism. They do have amazing benefits. Pay is not great.
Member Service Representative in Live Oak, TX
on June 27, 2021
RBFCU has amazing benefits but especially for those employees that have been here for decades. The problem is that some of the ones that have been here for decades are terrible managers. The employees who stick around tend to be similarly unprofessional and the ones who don’t are people who demand respect in the workplace. RVP’s bend over backwards to protect management but there’s no such person who does that for member-facing employees. HR is not your friend, in fact they are the number one reason management never sees consequences for their actions and the branch environment can be incredibly toxic. Personally experienced this and knew many tellers in other branches with similar management issues. Management is given too much leeway with policy and it makes us look inconsistent with members from branch to branch. Expectations of duties for tellers are high, but we do not have the manpower or time to achieve the ever growing list. COVID response was amazing initially, until they removed the mask policy and I was forced to work with unvaccinated maskless employees in close corners ( that didn’t believe in science regarding COVID). Management never enforced mask policy, nor the MANDATORY social distancing RBFCU expected of the branches. Did not think pay matched with level of health risk, nor made up for the negative impact on my mental health. This company is not friendly to people with developmental disabilities, it is a very conservative organization and unwelcoming to diverse people. No accountability at the top and it shows. Back end departments are better, but even then it can be hard to move up with the limited roles. RBFCU wants the best employees but has no interest in keeping them in ways that count.

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Questions and answers

People have asked 39 questions about working at Randolph-Brooks Federal Credit Union. See the answers, explore popular topics and discover unique insights from Randolph-Brooks Federal Credit Union employees.

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Interview insights

Insights from 41 Indeed users who have interviewed with Randolph-Brooks Federal Credit Union within the last 5 years.
Favorable experience
Interview is average
Process takes about a week

Interview Questions

Tell us about a time where you have to give feedback to a co worker or deal with a conflict with a co worker. Tell us about a time when you received negative feedback from a manager. Tell us about a time you left a lasting impression with a customer What are your salary expectations? How do you manage your time? Why are you interested in this position?

Shared on July 19, 2020

Customer service is the answer. It is everything

Shared on October 9, 2019

Where did you want to be in 10 years, basic questions

Shared on June 14, 2017

Randolph-Brooks Federal Credit Union locations

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