Okay job, with good benefits but not worth it.
The job was okay at the beginning but this is definitely not a job you want to stay at long-term. It's marketed as a rewarding job where you'll protect life and property, but 98% of the time is spent dealing with false alarms or entitled customers. The only time I actually felt like I was helping customers was when I was trained in medical alarms because you'll experience people who have fallen or feel ill and actually need assistance.
After a couple months if they feel you're ready, you'll get trained for Answering Service. This is everyone's least favorite, and for good reason. You'll just be handling inbound calls from people all day. Get ready to be berated by customers, technicians, and emergency contacts calling in for things completely out of your control. Besides that, it just becomes your average call center job. Doing repetitive tasks, transferring customers to customer support, or leaving service messages.
Due to the turnover rate, there's not enough employee's trained in Answering Service, so expect to be scheduled in that 4 out of the 5 days of the week.
Overall I'd say it's an okay job. It gets very repetitive and mentally exhausting though, so I would not recommend staying long-term.