The staff and supervisors tended to micromanage and nitpick at calls they monitored. I felt overly criticized and they weren't very helpful, only told me to use the computerized manual, which can be difficult to follow. They asked me for ways to I could be helped, but they made it clear what they wouldn't do. I felt like my hands were tied. After training, I was put on night shift, which isn't a time I'd like to be working, so that was difficult. I asked questions repeatedly, since information didn't process, when dealing with a heavy call volume. I'm not sorry to be out of that place.
Micromanagement, overly critical