Customer Service (Former Employee) – Scottsdale, AZ – September 8, 2018
One of the big problems I had besides poor communication between managers had to also be a lack of support when going on maternity leave. I was as proactive as I could be when trying to get my paperwork processed and the in house HR person at the time disappeared and NO ONE followed up with me. I didn't get short term disability until after I came back to work 6 weeks later and none of my time off for vacation was processed. I could have no had a job and wouldn't find out until it was too late. Thankfully my immediate manager kept in contact and it worked out after all.
Customer Service Support Line (Former Employee) – Scottsdale, AZ – September 6, 2018
At realtor.com they try their best to work with your schedule, and be friendly, and keep a calm environment but the high call volume of dissatisfied customers is extremely high. Question's regarding advancement for career's is very little to no possibility.When speaking to management about constructive criticisms of website proficiency and customer relationship management they seem to give a reherressed legal statement for the matter with very little concern for the companies practice's. They have a high volume of unhappy customer's due to their website's poor performance maintenance, lack update of system's and refusal of having transparent account maintenance for customer customization , and shady business strategy for retention and year contract systems. It's not bad pay ,but their standards for business practice's are something you have to turn your head for to avoid legal accusations.
Decent pay/ great work schedule's
Poor management/ Stress filled environment/ Lack of Software maintenance and performance
Customer Success Representative (Current Employee) – Scottsdale, AZ – November 22, 2018
Working for realtor.com has taught me new things laws & ways of buying a house. What realtors really go through on a day today in very competitive business to gain and keep customer's. I also learned about the MLS and rules and regulations with placing listing's on a website or marketing for realtor's or agents.
Lacking Clear Strategy - Non Productive and Directionless
critical thinker (Former Employee) – Westlake Village, CA – May 7, 2018
This company is going nowhere... hey are struggling with the easy stuff.. Which is basically, to build a forward looking direction that involves innovation and then cascading that down to the people that are going to accomplish that goal..
To many long term employee in mid and upper mid level that are just hanging out collecting a check..
That leaves the good "newer" employees to not see the future and thus leave..
Recently they started offering more money to incoming employees just to attract them.. But things wont change within the culture so the smart people leave.. .
if free food every once in a while is a pro
lack of structure towards a goal that will help the company survive
Digital Sales Consultant (Current Employee) – Westlake Village, CA – August 21, 2018
The job has completely changed. Reps are no longer allowed to call people, they are chained to a dialed that has a lot of system issues that do not register call backs. Customers are being left behind as reps are not allowed to dial outside of the dialer and sales reps are unable to run their business as needed to be successful. The job was once a great place to be, now it is a bunch of people fighting to survive shark infested waters.
They feed you, give you free stuff and sign on bonus
Collections Representative (Current Employee) – Westlake Village, CA – August 25, 2018
What can I say? Great location, people are the only thing that make this job worth it. The quotas are impossible and the stress and demand are more than the pay. They do a lot of fun things company wide, and I assume it’s a sort of appology for the stress they put on you. Hahahaa. Very cut throat, and no holds bar kind of environment is slightly encouraged, but also frowned upon. Confusing to say the least. Good luck there and enjoy it while you can... because if you succeed, there is a target on your back.
Senior Software Engineer (Current Employee) – Santa Clara, CA – June 26, 2018
Really love working environment. A lot of opportunity to learn and grow my career. We don't have free lunch everyday, but we have happy hours every two weeks, we drink beer, wine. There is at least one hackathon per year, and during 3 days of hackathon. A lot of food are provided.
Customer Service Representative (Former Employee) – Scottsdale, AZ – March 20, 2018
Horrible management and typical dead end call center job. They play favorites and has a "click" society. Poor pay and horrible HR dept. If you need medical leave, your job wont be there when you get back then they will create an attendance issue with you and fire you, its BS. They rip realtors off by selling them products with no set parameters with the hope you get 40 leads a year but not guaranteed. Systems suck as realtor listings disappear without explanation and you are left up to apologize but never blame the MLS for the problem, so the CSR has to lie to the realtor. Run from this place unless you want a dead end job.
Customer Service Representative (Current Employee) – Scottsdale, AZ – May 29, 2018
No management organization. The leads are rude when asking for assistance. You are held accountable for information you have not received. RUN from this job!!! Or better yet, save your energy and apply for a job that treats you with dignity and respect.
Account Specialist (Current Employee) – Westlake Village, CA – July 21, 2018
The work is stressful but the company does a great job at rewarding ALL employees in varies way. Company paid lunches are a regular thing as are holiday inspired get together s during working hours. All you can drink coffee and snacks on site. Great response time with IT and facilities. HR is very responsive and helpful. Fun environment
Digital Sales Consultant (Former Employee) – Westlake Village, CA – October 26, 2018
Was promised that I could make money but it never came. After the initial sales guarantee is over (9 months currently) you will struggle to make goal. Don't think I am serious or maybe I just couldn't hack it? Think again, I was consistently in the top 20% of sales on the floor. Did not matter. Management manipulates monthly sales goals and can restrict the lead flow and to preclude you from hitting goal. You are never allowed to go out of the dialer [the pre-made list of people you are supposed to call]. As a result, management has the ability [if it looks like more people are going to make money than they want] they immediately send you on a useless campaign / call list – (for example - calling the same 50 people over and over that were previously rejected - again - that will not buy from you, just so you miss the bottom payout.) Want numbers? The leads team has 120 reps on it and were lucky of 10 people hit goal (most of the time, 2 or 3). Less than half make ANY commission at all (unless you are on guarantee). This happens most months. Add to this, there is no balance or fairness on the floor which adds to frustration. They group of about 10 people that have been there the longest and are in managements favor - make most of the money. The management style is truly Machiavellian – they are layovers from when the company was an “anything goes” mentality and boast about it… I wouldn’t trust any of them – as they have a false sense of reality / truth. They are from a Glengarry Glen Ross era when dishonesty ruled. To them, the customers are fools. Verymore... similar to what happened at Wells Fargo where high sales goals – and outrageous kickers caused WF sales reps to open checking accounts in peoples names, realtor.com sales reps [have to] add software that customers do not need so that the sales rep can make anything. Time to clean house and bring in a whole new management team.less
free lunch most of the staff is nice
management is diabolical. They do not care about you, you are a number to them.
Software Engineer II (Current Employee) – British Columbia – August 5, 2017
There are great initiatives to work on at the company. Company is constantly growing. Management is constantly improving to be better. Work culture is great. Smart people, great teammates to work with. The only downside is long hours during crunch times.
Account Executive (Former Employee) – Scottsdale, AZ – December 5, 2017
Realtor.com is a fantastic place to work. Great upper managment and training/development. Uncapped earning potential and growth. I highly recommend this to any individual who is willing to work hard and grow everyday!
Account Executive (Former Employee) – Scottsdale, AZ – October 13, 2016
Very fast paced sales job. Minimum 300 dials a day. Micromanaged every second but very motivating team culture. I felt like a car salesman though haggling prices. The goals there changed monthly and when you are doing decent with sales they raise your goal significantly.