A difficult job made unmanageable by management unable to manage.
CPST (Former Employee) – 4269 pearl road, cleveland ohio, 44109 – March 1, 2018
A typical day at RR would start with documentation of the previous day, checking voicemails, returning phonecalls, outreaching client that have been scheduled to ensure the appointment was still on for the day.(cancellations are frequent) Respond to any emails. Check to see if any clerical work needed to be done before leaving the office. Get in my car, write down my mileage to the destination. Drive, document time of client interaction and intention of the appointment, rinse and repeat till all scheduled appointments are done. Return to the office, check my productivity metric to see if i needed any additional productivity. Outreach additional clients for future appointments, return additional calls and voicemail. document client interactions and mileage for the day, time permitting.
Typically, you would be dealing with more cancellations, and the scramble to replace productivity lost, but i'm going best case scenario for sake of simplicity. Responding to crisis situations such as mental breaks, hospitalization, suicide(threats or actual), and extreme erratic behavior are also normal, and a day to day experience. Work flow can be very erratic and jarring.
Due to the high volume of work expected on a day to day basis, i learned to be much more organized as a result. Organization is key, but also difficult regardless of proficiency. The client base can be erratic, and the best laid plans can and will be negated. Workers are ultimately expected to make up productivity if a client cancels, which can be a draining task. My knowledge and understanding of target populationmore... grew, many client are tasks with extremely difficult lives. Learned a large array of resources that could assist the population. Navigation of difficult scenario with grace and calm.
Management quality fluctuates. Overall, they cut pivotal management positions for my department, and managers became less available to assist workers with work issues. Typically this would not be a problem, but due to the type of work issues arise suddenly and without fail. Truthfully, i felt they were as overworked as the CPSTs. Organizationally, the trend seemed to be pushing towards increasing workload and cutting positions across the board, it made things very difficult for everyone.
The work culture for the department was very supportive through coworkers, as it was a required means of coping. But often everyone felt overworked, under appreciated and underpaid. Higher management laughed at someone during a meeting when asking about raises for increased responsibilities. Work Culture seemed disrespectful and comfortable with it's turnover.
The most difficult part of the job is managing the breath of tasks. Case Manager are tasked with an impossible amount of day to day work. Primarily judged on three metrics, outreach(within 30 day) Productivity(4.5 hours a day) and documentation(within 48 hours). on a monthly basis, only a few people hit these metrics, and additional clerical was added regularly for case managers to work. it feels largely unmanageable due to amount of setbacks with clients that are out of your control. Job responsibilities seem ever growing and undefined.
Large victories are a rare thing in community health services, but I've experienced moments of helping a struggling human being achieve a goal. Assisting someone reach a more stable position in their or a lower level of care is a tremendous accomplishment. I've genuinely grown as person, and am aware of more of the hardships that folks experience in the world. My perspective has changed.
Overall, i enjoyed aspects of this job, but you end up feeling disrespected by the work culture, it's difficult to stay positive when morale and retention is so low. HR has their work cut out for them.less
Extremely fast paced, never a dull moment. Fills existential needs
Erratic work flow and clients; CPST expectations are absurd.
Field Representative (Former Employee) – San Leandro, CA – February 11, 2018
I had one of the better positions at Recovery Resources because I was the field representative. I was able to meet clients, collect claims, then drive to the next client, repeat process. Many of our clients were pleasant t work with. In the office it is typical insurance work, draft claims, process claims, work with insurance adjusters who wish you never called.
I got to work in the field
Insurance work is mentally intensive because it is the same thing day after day.
Productivity is not fair! You can have 15 people in a group, but they only give you 2 hours of group time and nothing for direct services you have provided for each individual in the group, its a lot of work trying to engage 15 people for 2 hours, if it wasn't for the clinician providing the group treatment the company would not be able to bill the medical insurance for each individual in group.
It was a challenging position working with people with disabilities but it was very rewarding. I had the opportunity to make a difference in peoples lives. i enjoyed d9splaying my passion in the work environment.
Supervisor (Former Employee) – Cleveland, OH – November 12, 2017
Learned so much about mental health and substance use disorder treatment. Got very familiar with the mental health system. Developed strong clinical skills. Left here with my confidence and self-esteem in shreds though. Managers were immature, inexperienced, gossipy. Made little effort to provide support or assistance. Only did what interested them and left everyone miserable and overwhelmed by day to day issues they just ignored.
Medical Assistant Intern (Former Employee) – Cleveland, OH 44109 – October 16, 2017
I worked with great providers, nurses, case workers, Medical assistants. I learned a lot and was able to do a lot of hands on work with clients (patients). They were very flexible for interns and would be a great place to work if you're interested.
Co-workers, learn a lot, flexible.
Just maybe not for everyone if you dont want to work with mental health or addicts, I had no problem with it.
Well adjusted workplace, fun, well liked supervisor
Team Leader - Social Enterprise (Former Employee) – Cleveland, OH – September 22, 2017
A typical day at work would start early at 6:00 am get everything set up before clients came in. Greet each client as they came to work for each day. I learned a lot about different personalities with my clients. The hardest part of the job was when the clients did not want to come to work . I had to convince them that being at work was better than sitting at home being depressed so I worked hard at getting them to show up everyday. The most enjoyable part of the day is when the clients showed up to work and they achieved their goals for each day ! I loved my job and I really enjoyed going to work everyday !!!!
Data Entry Specialist (Current Employee) – Cleveland, OH – August 8, 2017
I absolutely love my job here. From the first day everyone has been welcoming and inviting. Someone is always there to answer your questions and provide guidance when needed. There is always new and exciting tasks to learn, and there is so much room for advancement there. Everyone encourages me whenever its needed. I feel at home here. Finally I have a career instead of just a job. The benefits are really good too. Plentiful PTO time and holidays, and flex time if needed. I am very happy to be working here!
Great coworkers, good benefits, flexible schedule, comfortable work environment
Great place to work. great, fun, diversity of people.
Peer Support Specialist (Current Employee) – Parma, OH – April 9, 2017
Great place to work. Staff are great to work with. Management are easy going and great to work under. There is always room to move up. Never had an issue or problem with any individual working there. They are helpful and they want you to succeed.
Peer support specialist (Current Employee) – Cleveland, OH – March 14, 2017
A typical day at work for me is picking up a individual and bringing them in for an appointment. I have learned about the different cultures working in this field and it has been a pleasure. The hardest part to this job is when you try and help keep them together and they die. the most enjoyable part about my job is I get to see people prosper and get better and to know that I impacted their life in some kind of way.
some days I have all the time in the world to get my notes done when my schedule is not full.
sometimes my schedule is so full, I have to take work home after work to make sure i get notes in on time
Admin (Former Employee) – Cleveland, OH – September 21, 2016
It is very rewarding to be able to work in a field in which you can see the impact that you have o an individuals life. Though it is a very demanding field, the people that serve the greater community are some of the best people to get to know.
Competitive pay for non-profit
Management that are too far removed from subordinates duties
I was the office administrator. My job included: intakes and registration, appointment setting, reminder calls about appointments. Assisting with insurance verification, medical records, ordering supplies for the clinicians and the office. The office was very busy and I was very flexible and timely on my work.
Recognized for taking on the Medical Records dept and puting organization to the files. Composed and maintained medical files in accordance with company policy and procedures. Managed closed medical files for the shipment to the storage warehouse, any other projects that were needed to be done. I loved this job because I worked pretty much independently along with other tasks that were assigned to me.
All the jobs that I have had were great and I have learned so much they were all benefits to my growth and development.
A lot of work that was challenging
Again funds ran out and I was assigned to a new project
Very fast paste environment. Heavy data entry, invoicing, billing, faxing scanning, and reporting to several different shareholders. I really enjoyed the work load. The hardest part of the job was dealing with staff and co-workers that didn't have the same work ethic as you.
The pay and benefits were the best.
To many staff and co-workers, being disrespectful.
Professional development encouraged/ fast paced work place
clinician (Former Employee) – Cleveland, OH – January 31, 2015
Employees are outstanding and very helpful with one another regardless of the department assignments. Management has undergone significant changes over the years. Must love a fast paced work environment and be flexible with job assignments and changes in programming. Pay rate and benefits are excellent.