Company has gone downhill
Server (Current Employee) – Washington State – January 8, 2019
I work at an abnormally busy location, so my experience may be different than others...
Corporate policies are very black and white. They make changes that will simply not work in the restaurant. Whoever makes the decisions clearly has no idea what it's like day to day.
Over the 6 years I've been with the company, I've had some OK-good managers. But no exceptionally great managers, and far too many subpar managers.
Company culture used to allow us to have fun and enjoy our jobs, but it appears to no longer be important to keep employees happy.
In obvious efforts to cut costs, Red Robin has done away with expeditors and bussers. This has put an unrealistic amount of work and pressure on the remaining front of house employees.
Talk about new tools to help us do our jobs more efficiently is just that, talk. No advancements to assist us are ever made.