Red Roof Inns, Inc. Employee Reviews
United States1,188 reviews
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Most inns are franchises, so advancement opportunities are fairly limited. Pay is fair(ish) for workload and responsibility. Just be sure your patience can handle the customer service aspect.
Easy job, Regular guests, Comfy atmosphere, Employee discounts.
Working with the public, No benefits, Employee discounts are rarely honored, Most inns are franchises.
i so regret working at this red roof on watt ave. the management is so horrible, they say one thing but does the other. they do not know how to run business. their rooms look so horrible. trust me when i say this, they will not care about you and your health. they will want you to still come to work.
Short staff, No Lunch Breaks, No Bathroom Available, Pay is Horrible
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High expectations that no one could possibly meet. Guests leave rooms disgusting and your expected to clean it within 25 min. Impossible when the rooms are upside down. No teamwork seems more like a competition which is probably because there is no confidentiality regarding your hours worked/ salary / or what your job assignment is. No flexibility from management but you are expected to be flexible for them all for less than $10/hr in this day and age the wage for that type of work is shameful
Its a job
No time for break/ no appreciation for hard work
Desk Clerks are taking the roles of housekeeping and laundry room along with their normal job. Housekeepers, when do work do a terrible job on their rooms so we have to hear it from the guests. I've even went behind their work correcting the rooms so guests wouldn't be disappointed. But, to be told not to do it because it may upset the housekeepers and they may quit. In my opinion, this is not how the hotel business should run. I personally would not stay at Red Roof Inn due to cleanliness issues.
No Benefits, Vacation starts once employed 14 months, Quality of housekeepers/Lead housekeepers.
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I loved the management staff. They really do care about their workers. The turnover rate is high so a lot of shift covering and lack of help from others was the main thing. A lot of manual labor and fast-paced environment.
Healthy work environment
easily burnt out, not paid enough for work provided
This job I’ve worked for over 3 years barely got a raise I was a multitasker and did just about every job there and I’ve worked hard. They don’t care how much time or effort you put in will not consider putting you in a higher position and don’t pay well at all. They rather higher outside the company then put you in that position in which your highly qualified for.
Not much to say
Terrible management not enough hours will not pay well and don’t care for their employees.
Not your average contact center job. Management values employees. Good benefits. VERY respectful workplace culture.
First: to contrast, I worked at a brick-and-mortar contact center for a different company and quit after two weeks, it was a nightmare. But at Red Roof Inn, the management cares and shows it! This was a WFH position before COVID started. The supervisory staff is helpful and very kind, providing support, humor, and feedback whenever needed. The training program is good. They don't put anyone on the phones until they have demonstrated competencies within the allotted training period. They do refresher sessions periodically, along with training on any changes that may occur. The pay is modest, but the company offers a wide choice of benefits, making it an attractive position for anyone who needs them. I don't think there's any stress, especially when compared to the stories I've heard about other contact center jobs! I think this is an ideal job for anyone who wants to have a job with decent benefits and/or extra money. If you're young and ambitious, looking tons of quick cash and advancement opportunities then this is probably not the best fit, although different/more interesting jobs with better pay do pop up from time to time and they promote from within. PTO is good from the start, VTO is offered and depends completely upon peak times/service levels. PTO amounts increase with seniority. If you consistently do your job in a professional manner, follow all easy-to-understand company policies, listen carefully, treat people well, maintain a smile and a respectful, upbeat attitude, then you'll do well. You must have a quiet, private workspace in which to conduct business professionally, - more...
Appreciative managers, varied comprehensive benefits packages offered, company worked hard to keep and/or rehire employees in a pandemic (!), your work and loyalty are reciprocated, small gifts or contests periodically for doing your job well or exceeding performance requirements.
The industry is struggling, a few minor benefits have been cut for now so they could retain as many employees as possible, regular benefits remain unchanged, shift changes are offered only periodically, choose your hours/days carefully before taking the job.