Push of products and all about sales goals
Financial Relationship Specialist/Vault Teller (Former Employee) – Hot Springs, AR – March 13, 2019
All about bugging customers with teleconnecting calls trying to get them to apply for credit cards, loans, mortgage referrals, checking accounts, savings accounts, etc. They want you to talk to customers about products while working on their transactions and when mistakes are made they don't realize that you're trying to fulfill all these mandatory things they want you to do all at once. They don't pay extra for Vault Tellers. I had to be the Vault Teller and operate a cashbox at the same time. They expected me to make 5 teleconnecting calls Per day, order money for the bank, handle customer transactions, open checking and savings accounts on the desk side, work lobby and drive thru. I would be the only teller on the cash line and that would leave me with bad customer reviews on Gallup surveys because I literally ran back and forth helping customers in the drive thru and lobby. I would not recommend working here unless you like pushing sales. I like to be personable with customers and build true relationships this bank wants you to pretend like you're interested in customers lives and prey on them until they agree to apply for a loan, credit card, etc. I never received pay for traveling to my training either. This bank was my first bank job and I know not all banks are ran like this but I won't be working at another one.
Vacation paid time off, 401K
High Stress of meeting unrealistic goals, management is not concerned about goals you have achieved they quickly focus on a new goal for you, lack of praise for accomplishments that they push