Hire more staff per center and make salary competive most especially the centers in the San Jose silicon valley area.
Answered - Community Manager (Current Employee) - San Jose
Increase staffing level at each location to provide improved customer service.
Answered - Area Manager and Key Accounts Director (Former Employee) - Washington, DC
Set precise goals based on geographical data, build a business plan that supports the data and change the company from a top down management style to incorporate both top down and bottom up resources. I would have focus groups, round-table marketing meetings (via conference call and at a center level) and open communication up between employees and management. Create jobs for mentoring. Reward employees with a reward driven performance structure. Implement training and mentoring program to boost moral and create tomorrow'sleaders rather than having the "I don't have time" or "that's not my job" mentality. I would also implement monthly events for customers that included appreciation awards.
Answered - Community Manager (Current Employee) - Knoxville, TN