Some new hires think that raises should be given automatically, like at the end of 30 days, regardless of performance or whether or not they understand the job. (Recently we had someone who missed over 1/3 of the1st 30 days of work, which are training days. Obviously missing that much time she still lacked proficiency and hadn't completed training yet she expected a raise at the end of 30 calendar days). We believe in paying based upon performance - someone who is struggling to learn the basics doesn't get a raise until they attain proficiency. Those who succeed then get an incentive plan so how much you earn is up to you, with no cap.
Yes, it is a demanding job, with lots of little moving parts. We know that few people come with the inherent skillset to do the job from day one so we created our training and support programs accordingly. Not only do we provide over 20 hours of formal training, with videos or live one on one presentations, we provide daily one-on-one coaching in the live environment. What we do affects the lives of patients and people's ability to earn a living. We take our role in the healthcare professional community seriously. Our goal is to make you successful and we take steps to make sure that all managers stay on the same message. Several former Team Members have taken the skills they've learned here and gone on to have successful careers in similar businesses.
"There was always something that could've been done quicker, smarter or more accurately". Yes. We know this job can seem daunting at first and we provide support for that. Our goal is to teach you to work smart, not hard. After 30 years in business we've learned certain thought processes and ways to streamline work. As for accuracy, yes, accuracy counts. It counts in every type of job - from line cook to bus driver to surgeon to President of the United States. A very easy trick to achieving accuracy in our business is to double check your work. We don't expect perfection, but we do need errors minimized. .
“The Devil hides in the details.” One of the first things I tell anyone interviewing for a Scheduling position is that we are vastly different from most other staffing companies in that the healthcare industry revolves around detailed and accurate documentation.
In the field, our caregivers are held to a high standard when it comes to them accurately documenting their work, which involves both evaluation and treatment of patients; likewise, we hold ourselves to a similarly high standard when it comes to internal documentation.
For example, if a Scheduler offers a client a PTA but the client had requested a PT, that small difference could be disastrous if the client was in need of PTA supervision by a PT. Small mistake but big implications.
Similarly, if a Scheduler is working on an assignment for August (08/**/2017) but accidentally writes July (07/**/2017), it can lead to confusion, annoyance and frustration, usually in that order, for our clients and caregivers.
However, as a company, we recognize the unique challenge this kind of precision can present to the typical office-worker. That’s why we provide in depth training and consistent monitoring.
When a Scheduler continues to make these kinds of mistakes, we counsel that Scheduler and impress upon them the importance of consistently accurate documentation, as you know. Only after a few of these counseling sessions do we have a tough decision to make about the continuing employment.
We have worked very hard over the last 30 years to build up a reputation rooted in trust and reliability. Small mistakes that cause annoyance tend to build up and fester into frustration. If we were in a different industry, perhaps these mistakes could be acceptable.
However, in the healthcare industry, there simply is no room for consistently repeated error. less
Want to know more about RehabAbilities? Just ask.