REI Employee Reviews

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Great atmosphere
Customer Service (Current Employee) –  Spokane, WAMarch 26, 2018
- management was very flexible and communicates well with team
- very team oriented
- very friendly staff
- work was enjoyable and different every day
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could play air hockey on break
Packer (Former Employee) –  Bedford, PAMarch 22, 2018
rei wasnt a bad play to work, the people there was friendly, there was a good working envoriment, the average wrk day was good had some times where it was slow but then picked up
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Great place
Sales Associate (Former Employee) –  denverMarch 20, 2018
I loved working here the employees were great and everyone was friendly. you get great discounts. you had to be ready to be available to work on the weekends
Pros
great discounts
Cons
work weekends
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Overall a fun place to work. Great part time job.
Sales Associate; bicycle mechanic and assembler (Former Employee) –  Denver, COMarch 15, 2018
REI has great benefits and great discounts for all employees. They treat there employees very well and managment is very fair with all workers The problem is they don't give enough hours to employees during the slow season including the full time employess. I would never get a full 40 hours a week and at the end of the month the pay didn't add up. If you already have a full time job REI is a great part time job to get extra hours and discounts and tons of outdoor equipment which is perfect for living out in Colorado. For me a typical day at work was to start repairing bicycles or ski equipment that customers brought in the day before as well as assisting customer throughout the 8 hour shift. So I would help estimate repairs of bicycles/skis for customers as well as work in the back and do repairs depending on which area the shop manager put me in.
Pros
Health benefits and discounts
Cons
low pay and hard to get 40 hours a week even as full time employee
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Two-faced management.
Warehouse Associate (Current Employee) –  Bedford, PAMarch 8, 2018
It's an okay job until you realize how heavily favoritism is involved. Relatives of employees get put to the front of the line. You can be the very best employee yet if you don't make friends with management they will look over you when it comes to advancement. They do not like employees in relationships with each other, even ones that are married. They either won't hire your significant other or if the relationship happens after being employed they will split you apart to different shifts or departments.
Pros
It's a job if you're desperate
Cons
Favoritism, backstabbing, drama
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Amazing mission with difficult advancement opportunity
Retail Sales Manager (Former Employee) –  King of Prussia, PAMarch 2, 2018
Great company culture and mission. Really becoming a force and an outspoken voice in the outdoor industry and for protection of public lands. Relaxed work environment with high expectations to make a difference and provide great customer service. Staff is always engaged with each other and collaboration on all levels of the business is key to accomplishing their vision for the future. They have done an amazing job to add value to employment and do the right thing for their retail staff, but being retail, employees at the brick and mortar level have extremely high expectations for work load that are not always reflected in their paychecks.
Management is difficult to reach from the part time level and once hired the demands of these teams is predictably unpredictable. Predictability came from daily duties which carry all the management standards like scheduling, employee reviews, hiring, merchandising, coaching, documentation, event planning, community outreach, engaging staff, engaging with customer service issues, managing shipping systems, metric analysis, and communicating with HQ to maintain an operationally sound store. Unpredictability often reared its face in the form of last minute sales initiatives or conflicting messaging about processes that unintentionally could double work loads for already distressed teams. Competition for senior management is even more cutthroat and can affect management team morale. The hardest part of the job was feeling so connected with the mission and values of the company and watching its stewards struggle to realize how to apply these
  more... values to their life inside of the four walls. No company is perfect though and REI knows it. They will continue to make the business a top rated employer because they are not sitting still. The CEO has shifted the company for the better is so many ways. It's mission is bold and true In the next ten years, REI will continue to be industry innovators, leaders and advocates. Once they work out manageable growing pains this company has longevity.  less
Pros
Great health care, relaxed environment, great culture, feel part of something bigger, paid days off, bonus, balance
Cons
missed breaks, internal competition, difficult to be promoted, retail hours
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Just another big box corporate environment where individual employees are undervalued and inadequate staffing is the norm.
Sales Associate (Former Employee) –  Santa Fe, NMMarch 2, 2018
My experience was that management was consistently unresponsive to constructive suggestions which would have greatly improved efficiency and increased sales. To quote the store manager addressing multiple employees, "If you don't like it here, the front door is always wide open." While I worked there, the starting wage was reduced to my city's minimum wage and the top wage that an associate could earn was reduced by three dollars an hour - undoubtedly a corporate decision. The store itself had no parking designated for employees so most of us parked a considerable distance away and walked. In my department, it was usually impossible to provide the quality of customer service expected due to chronic under staffing. The large amount of product knowledge required to perform the job well was not commensurate with rate of pay. The warehouse areas within the store were not spacious enough for stock to be properly stored in them- not organized well, nor was access safe and easy. Breaks were often missed and the turn-over of employees was like nothing I have ever encountered elsewhere.
Pros
employee discounts on store items
Cons
understaffing, inadequate pay, bad management, etc.
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It was amazing
Customer Service (Former Employee) –  FrieslandFebruary 28, 2018
To keep it simple this was an amazing job and I am glad I worked for them. I do believe in their ideas, especially how they have a great program for members who want to sign up. They give extra discounts to employees and the philosophy is about taking care of everyone.
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Drink the koolaid
Mechanic and ski tech (Former Employee) –  Santa Fe, NMFebruary 28, 2018
Sell that membership or lose your hours. The customer is always right even if they are wrong and are lying to you. Remember it's not your money its the companies so just return the item. Otherwise you may receive a write up.
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Pros/Cons
Sales Lead (Current Employee) –  MichiganFebruary 26, 2018
Currently work there full time. Definitely double standards and very political the higher up you go. High expectations of knowledge but very little training- most of the time just expected to sound confident to sell more product. Sunshine and rainbows on the outside, can be a great part time job, awesome discounts. Sad they don’t uphold their core values they speak so highly about
Pros
Prodeals
Cons
Salary
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Good group of people
Sales Associate (Current Employee) –  Fresno, CAFebruary 21, 2018
Love the outdoor and casual vibe of REI. Management iseasy to talk to and staff are always willing to help whether it is a shift change or product knowledge. Good team environment overall.
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good place to work
Camping Sales Associate (Current Employee) –  Tustin, CAFebruary 20, 2018
fun place to work at. can be challenging due to customer interactions. Management can be really good and sometimes bad due to lack of communication, no planning, different manager different answer.
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Great atmosphere
Sales Specialist (Former Employee) –  Greenville, SCFebruary 16, 2018
As far as retail environments are concerned, REI is top notch. They really strive to take care of the work life balance, offer great benefits, but the hourly compensation is lacking,
Pros
Upbeat, positive
Cons
poor compensation
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Great culture, great coworkers.
Sales Specialist (Current Employee) –  Portland, ORFebruary 14, 2018
Working at REI is a pretty rewarding job in the retail sector. If employees were paid a living wage, it would be the best job in the industry. Sadly, if you are part- time you are not given set hours ( you could go from 4 hours a week to 30 in a month's span).
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Fun place to work
Action Sports Sales Associate, REI (Former Employee) –  Winter Park, FLFebruary 13, 2018
REI is one of the top 100 companies to work for.
They and 19 other companies have been the only ones to hold the top 100 for 20 years in a row.

It is a positive culture, and awesome work environment.
Leadersip is patient, understanding and kind.
Pros
discounts on gear, and an oportunity to learn more about the outdoors and other hobbies.
Cons
none
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Great Job; Too Relaxed; Double Standards; Contradictions in Culture
Sales Lead (Current Employee) –  New York, NYFebruary 9, 2018
The culture at REI is relaxed; a little too relaxed. The corporate initiatives appear to be mitigated by an overwhelming employee pool of what appear to be mostly young, spoiled people with mostly zero accountability for their actions. Many of these employees do not take direction, or constructive criticism, instead, they will manipulate, and succumb to emotional hysteria to get people to back off. Sadly, it is many of these types of people who get promoted to management roles, and it is these managers who create a haven for this behavior.

So, while REI's intent is to create a relaxed culture that foster diversity, and safe work spaces, it must also provide enough structure and support for management to direct employees with out fear of negative character judgement due to a hypersensitive prevailing culture. REI is still a business that must yield revenue, and while its intent for culture is admirable, it must still be structured enough so that managers can do their job to drive sales, direct staff, perform membership conversions, and service customers and members.

Lastly, while REI claims to foster diversity to express ideas and thoughts in a safe space, which it does, as long as it falls within their spectrum of social ideals, but step outside of that, and they will passive aggressively force you out.

Note: My views are relative to my subjective experience; they are my opinions, and relate to my understanding of the Company and my direct experiences in the New York City market.
Pros
Pro-deals, health and dental, mostly positive atmosphere
Cons
Work life balance (when full-time and in a management capacity, there is no such thing. Its retail. How can there be? Nice try REI), too relaxed culture, upward mobility contingent on being a "cuck"
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Love my job
Sales Specialist (Current Employee) –  Alpharetta, GAFebruary 6, 2018
If i had to complain it would be the lack of hours. Ive been working for the company for 9 mouths now but since it is the "the slow season" im only getting about a shift a week. not enough to survive on.
Pros
Excellent discounts
Cons
Not enough hours
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Great place to work- wonderful coworkers
Sales Specialist (Current Employee) –  Reno, NVFebruary 5, 2018
Working at REI almost makes you feel like you don't work in retail. Your coworkers become your family, the company has great values and works closely with its members and customers.
Pros
YAY Days, great coworkers, employee discounts, reasonable store hours
Cons
low pay
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Amazing
Frontline Customer Service Representative (Former Employee) –  Madison, WIFebruary 5, 2018
REI was one the best jobs I've ever had. It was the best interview and best environment. If Im ever back in Madison I would love to work there again. Great staff and amazing managers.
Pros
pro deal, fun workplace and knowledge you obtain well working there.
Cons
Work a lot around sale times and 1 day every weekend
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Good for Retail
Sales Lead (Current Employee) –  Denver, COJanuary 28, 2018
THE GOOD:

REI may be the best place to work retail, especially if you love the outdoors. Sharing gear knowledge with customers and working alongside like-minded peers makes for a great work experience. Employees are given independence and empowered to make decisions without management intervention. Benefits include healthcare, 401K, annual bonus, paid holidays, vacation & sick time, employee discount/prodeals, and extremely flexible scheduling. REI will commit a minimum number of weekly hours per fiscal quarter, so you know what to expect. Depending on the store/market, advancement is generally available and managers will help you reach your career goals. Many of my coworkers have become great friends. The general atmosphere is positive and supportive.

THE BAD:

The low pay, barely above minimum wage, is the primary downside. A store that requires extensive product knowledge, while selling $800 jackets and $5000 mountain bikes, could probably pay their employees (most of whom hold four year degrees or higher) a living wage. Due to low wages, many employees find they aren't able to afford discounted product, or they struggle to find the work/life balance that is promised because they need a second job to pay the bills. When the budget that corporate creates is not met by the store, hours get cut to your minimum. Scheduling is often disorganized, whether that mean getting scheduled outside your availability or in a department that you are not trained to work. Management varies in capability, but implementing change is something that they consistently struggle with. To
  more... move up the career ladder, they often set vague expectations and hire based on charisma and personality, rather than expertise and competence.

If you are an outgoing, exuberant outdoor lover with a unstoppable passion for retail, and money is not a concern, then this is the perfect job for you. I've had a somewhat positive experience working for this company, but there is much to be improved.
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Pros
Great coworkers, flexible schedule, amazing discounts/prodeals, healthcare, 401K
Cons
Low pay, ambiguous expectations from management
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Overall rating

4.1
Based on 354 reviews
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4.2Work/Life Balance
3.8Compensation/Benefits
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4.3Culture

Ratings from women

InHerSight Score
3.3

3.4Personal Development

3.5Career Opportunities

3.0Family Support

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