Reliable Runners Employee Reviews

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2.0
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A company in absolute freefall, stay away.
Llc driver (Current Employee) –  Mentor, OHOctober 18, 2019
Working at reliable for a little over a year now and how things have changed, compensation went from having to haggle for a better rate has now been done away with, now you make what their algorithm and contract program tells the dispatcher what to give you, that’s it. And what does that usually amount to? Barely above minimum wage, with raising fuel costs, this doesn’t mean many drivers will continue working here, everyday is an unknown as to what you will make, $30, $80, $150? Who knows, they’ll send out to Akron from Cleveland for $20 with nothing to bring you back, so you have to wait, sometime hours to get something to bring you closer home or to more work. The dispatchers call you for $7 dollars jobs when it takes a hour round trip and a gallon a gas to get back and forth, leaving you with $4.50 for an hour of work. The rates they used to give were decent but now, an order that used to pay $30, now pays $18, leaving them with $12 more while leaving you quickly looking for another opportunity. There are many other couriers services that have similar contracts to reliable and don’t have the ridiculous lack of consistency. They can never hang on to dispatchers, are losing contracts and they have fat moronic dispatch supervisors that don’t just frankly don’t care about the drivers, just what his fat butt will have for lunch that day. Stay very very very far away from reliable.
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2.0
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Poor Management, Lots of "Fees" as a Contractor
Courier (Former Employee) –  Canton, OHMay 22, 2019
Very poor management and general operations. I would NOT recommend this company. I've been doing contractor work for years and this is by the far, the worst company to work for. You are responsible for your own uniforms, bag to carry specimens, ice packs (no, they don't offer these for free - sorry) and you still have to pay $35 a week to use their "app" which to me is designed very poorly. There are so many features that could be used quickly but they want you to use it a more complicated way, taking up precious time. The guy who hired me, got fired for no reason and the company tried to cover it up. One of the biggest complaints is this company requires you to establish an LLC, bank account, Federal Tax ID Number and Workers' Comp policy to begin working. Totally a rip-off.
Pros
Driving, Minimal Supervision, Dispatch
Cons
Upfront Costs, Unpaid Uniforms/Supplies
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5.0
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High energy
Delivery Driver (Former Employee) –  Mentor, OHFebruary 9, 2018
If your a independant contractor give the a try. Good company yo work for. Yur treated equally and fair. They keep you busy able to make the money your trying to
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3.0
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Salary and dispatchers
Contracted medical courier (Former Employee) –  Mentor, OHJanuary 6, 2018
Dispatchers run the place not management!!
No opportunity to make money
Paid every 2 weeks by mail
$60 every pay for app even if you only make $61!!
LLC required +BWC insurance
Run Fast away!!!
Try Amazon Flex
Pros
Freedom
Cons
Dispatchers. . $60 app fee . very little oppurtunity to make money dispatchers choose who they like
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1.0
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Poor management
Courier (Former Employee) –  Cleveland, OHOctober 17, 2017
Poor communication skills. Unwilling to share information that will drastically affect your pay. A strong lack of coordination between the customer and the service provider. Though you are a self employed business owner, they treat you as if you are an employee with full benefits and expect the responsibilities as such though you are given nothing. This company is a very one way street and they love to tell you how everything is a team effort. The only team they support are themselves. This job is perfect if you are retired and just looking to keep busy or make some extra cash. Also your checks are mailed. So payday may be Friday but more often than not your check arrives 3 to 5 days later.
Pros
Decent pay depending on route
Cons
Poor management, no benefits.
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3.0
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Work Alot
Courier (Former Employee) –  Mentor, OHJuly 19, 2017
Work alot of hours with very little pay. Get paid once a month and that was horrible. Ask alot of you in no time to do it. Could be a cool job but its to much for what they pay you
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5.0
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laid back job
Medical Transporter (Former Employee) –  Mentor, OHJune 22, 2017
I loved working here they were great people to work for and will give you as much work as you ask for pretty much very flexible schedule this job is great
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5.0
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Lab courier/driver
Driver/Courier (Former Employee) –  Mentor, OHJune 4, 2017
Pickup speciments and delivered to the lab.Delivered supplies to the clinic ,hospitals and offices.Followed dispatch instructions and communicated with dispatch as required including delays arrivals
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3.0
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Great driving job
Driver (Current Employee) –  Mentor, OHNovember 5, 2016
I work for them for several years now an its what you can do to make it your own time. Money is good as long you be competitive an work hard an easy to handle it.
Pros
Independent good money
Cons
They dont contribute for car maintence or replace you a car.
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3.0
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pickup &deliver packages
Courier (Current Employee) –  Mentor, OHFebruary 2, 2016
Pickup & deliver packages for hospital routes. The hardest part of the job is long trips, the most enjoyable is one hour deliveries.I learned about coordinating routes.Management & coworkers are great.
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3.0
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Company has lost contracts regrouping.
driver (Former Employee) –  Mentor, OHAugust 6, 2015
The company was a good company to work for. They are in the process of reorganization. Will be a good company in a year or two.
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3.0
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Great flexible work schedule.
Courier (Current Employee) –  Mentor, OHJuly 24, 2015
Great workers, can be a lot of driving. I enjoy the freedom of being on my own and meeting new people. The hours are flexible since they are open 24hrs 365 days a year.
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1.0
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low payouts, no direct deposit
courier (Former Employee) –  mentor, ohMay 6, 2015
A courier should average at least 15-17 an hour. An on demand run Cleveland to New Philadelphia, Oh with 3 additional stops in akron and massillon paid 65.00, now deduct gas..oh and 7-8 hrs to complete, in the middle of winter. Plus 15.00 per shirt, 60 per pay for app to get your orders. Enough said.
Pros
constant work
Cons
cheap, keep more of payout for themselves.
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1.0
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No flexible hours and several broken promises
Customer service rep (Former Employee) –  OhioMarch 2, 2015
This company does not have flexible hours and has had several broken promises. They do not offer benefits or a 401K. They also do not offer direct deposit and they only pay once a month.

They lack in making sure their employees are comfortable and happy. The workplace is not clean, very dirty. They keep the drivers uniforms in the women’s restroom so men are constantly in and out of it. No privacy at all. There is no separate lunchroom and its always freezing. No heaters allowed either.

Their turnover is very high. You will always see them hiring for the same positions.
Pros
None
Cons
Too many to list
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5.0
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Flexible work schedule
Accounts Receivable Manager/Customer Service Rep (Former Employee) –  Mentor, OH 44060February 2, 2015
This was a great company to work for. They are very understanding and flexible with schedule at home. The only negative is that I did not receive benefits (401K), which at this point in my life is important to me. I seeking to work full time with the opportunity to advance.
Pros
Flexible work hours
Cons
No benefits, and only got paid monthly.
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1.0
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not to many perks other than a paycheck
Lead Driver (Former Employee) –  Mentor, OHApril 2, 2014
not productive and not fun to work there.no benefits , poor communication and unsafe trucks that arent maintained properly
Pros
paycheck
Cons
no health benefits, trucks not maintained, lack of communication
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4.0
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Overflow
Delivery Driver/ Helper (Current Employee) –  Cleveland, OHJanuary 5, 2014
Load up a 24' foot box truck with washers, dryers, dishwashers, refrigerators, treadmill, elliptical, sub-zero, freezers, ride-on lawnmowers, plus more. ranging anywhere from 20-30 pieces. Deliver to a specific location and hook up furniture if required
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4.0
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Productive
Courier (Current Employee) –  Mentor, OHMay 5, 2013
Working on my own with minimal supervision. I have learned how to navigate my work area. Nicest part of the job is that I meet and interact with a lot of people.The hardest part of the job is that my income is variable.
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4.0
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hard work with lots of freedom
truck driver (Current Employee) –  Mentor, OHJuly 11, 2012
physical work,with plenty of freedom,
friendly co-workers
plenty loading and unloading of truck
Pros
unsupervised workplace
Cons
poor equipment
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3.0
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Short/Long haul position with many new people.
Courier (Former Employee) –  Cleveland, OHMarch 8, 2012
The position involved driving and delivering multiple types of items/packages around the cities of Northeast Ohio. Many specimen deliveries between hospitals and medical centers. Most work from the Cleveland Clinic. Long runs throughout the state and neighbor states.
Pros
independence, teamwork, interesting environments
Cons
no break or hour system, extra slow/fast days, confusion between dispatch and drivers
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Overall rating

3.1
Based on 21 reviews
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3.1Work/Life Balance
2.4Compensation/Benefits
2.5Job Security/Advancement
2.5Management
2.7Culture

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