Rent-A-Center Employee Reviews in Houston, TX

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1.0
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Horrible
Store Manager (Former Employee) –  Houston, TXMay 26, 2019
Does not care about Employees you are just a number you don’t go anywhere with this company Unless your part of a clique ! Upper Management is horrible and they have Unrealistic expectations for everything .
Pros
None
Cons
Hours and time away from family your just a number
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5.0
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Loved it. But service is closed
General Technician (Current Employee) –  Houston, TXApril 24, 2019
Worked at the Service center for 4.5 yrs. steady and secure jobs. Constant workflow, slow down in the summer but always something to work on. 10Hr days, 4 days a week. Mainly Tues-Fri, but select few were on Mon-Thurs (that was me). They cross trained, got people involved. The company wasn’t doing well and was on verge of being sold, then decided to cut out all the service centers. There goes all the techs/ drivers/ admin staff.

Truly my best workplace ever.
Pros
Awesome
Cons
Laid off :(
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2.0
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Good experience but questionable management.
Delivery Driver/Customer Service (Former Employee) –  Houston, TXApril 21, 2019
Started as a part time delivery driver but was promoted to customer account rep. Was a good learning experience being young. I was asked to work on my regular off day last minute. I had a scheduled appointment I couldn't miss. My manager wanted to begin his vacation on that day, I was told if I didn't come in on that day he would have to take action. when I came in the day after my off day, I worked all day and before I was about to clock out for the day I was called into his office and terminated.
Pros
good enviorment
Cons
management can improve
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2.0
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It’s a quiet place with desk and sometimes entertaining customers
Receptionist (Former Employee) –  Houston, TXNovember 12, 2018
It’s a ok environment the customers are in good mood and entertaining the co workers as well everyone gets done what they need to and pull there weight
Pros
None
Cons
None
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3.0
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Fast Fun and Friendly
CSR - Customer Service Representative (Former Employee) –  FM 1960 Houston TxMay 15, 2018
fast paced with little space, i learmned stronger customer service skills and phone techniques inbound and outbound, diverse customers, enjoyed the enganging with customers and co workers
Pros
very engaged
Cons
no privacy
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4.0
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Challenging
District Manager (Former Employee) –  Houston, TXMay 11, 2018
Your day starts off by call all your past due customers trying to get them to come in and pay their bill. You need to very thick skinned to survive in this business. The hardest part of this job is taking customers items from there home.
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4.0
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Must be willing to deliver merchandise up stairs up to three flights.
Sales, Collections and Merchandising (Former Employee) –  Houston, TXMay 4, 2018
Rent a Center is a great job if you don't have small children. The work is fast paced and company numbers have to be met. You have be aggressive in collections and sales and deal with hostile customers who do not want to return merchandise when unable to pay for it.
Pros
Great benifits, paid weekly.
Cons
Bad hours for a employee who has a family and family events will be missed on a regular basis.
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5.0
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Good pay and benefits
Market Manager (Former Employee) –  Houston, TXApril 17, 2018
Company's pay structure and benefits were good. Management personnel were involved and present. Collections could be difficult at times. Need to be prepared to lift heavy inventory.
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4.0
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Place to work
Computer Technician (Former Employee) –  Houston, TXApril 1, 2018
It was a good place to work as far as bringing a pay check, but the management is no good you have manager that does not know whats going on half the time in his own place that he needs to lead and then he has a lead tech that just is as bad at his job as the main manager, the lead tech is on his phone half the day answering his personal calls instead of helping and assisting the technicians, never wants to help on difficult task only want easy task and then theirs the issue of the lead tech stealing items from the service center.
Pros
good pay
Cons
bad management
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3.0
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Good company
Store Manager (Former Employee) –  Houston, TXFebruary 26, 2018
Good company to work for but can be stressful too. Often felt like you worked hard long hours but all of your positive results were over looked but anything negative was always brought to the light!
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5.0
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A normal day
Customer Service Representative (Former Employee) –  Houston, TXFebruary 7, 2018
Coming into work and seeing if there are deliveries or not determined if the day was going to be easy or hard. Also keeping the showroom floors clean was a priority.
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3.0
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its ok
Customer Account Manager (Former Employee) –  Houston, TXJanuary 26, 2018
its ok if you like heavy lifting and being micro managed. a typical day starts with me reading the schedule, and then the manager tells you the schedule as if you didnt know already. i learned how it feels to be micro managed and untrusted.
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2.0
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Must be willing to do everything
Sales/Delivery and Pickup/ Collections (Former Employee) –  Houston, TX 77086September 25, 2017
The pay was not good. You start off your day cleaning up the store and bringing in new furniture, then you start calling people who are late on their bills. When the store is open to the public you try to sell anything to the customers or you are out on deliveries and pickups. Your overall assessment is based on the amount of money you bring in each week from sales and collections.
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1.0
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Full time work while I was a part time employee
Delivery Driver (Former Employee) –  Houston, TXAugust 17, 2017
They always had the employees working long hours. They offered very low pay. There was never teamwork preformed during store hours. The managers didn't know how to control the store, no over time was offered.
Pros
Learned how to assemble furniture, load/ unload items, deliver items
Cons
Poor pay, Short hours, Hard labor
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4.0
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branch manager
STORE MANAGER (Former Employee) –  Houston, TXJuly 14, 2017
great company to work for daily task were collections and sales and deliveries
learned how to manage and train people
workplace culture was very good, all managers and were very involved with each other to help one another
hardest part of the job was the late nights having to repo past due inventory
most enjoyable the clients and the employess, all were very coachable and well trained by myself as well as other managers when they were transferred from store to store
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4.0
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Rent to own... what more to say?
District Manager (Former Employee) –  Houston, TXJuly 6, 2017
If you are young and looking to make a good living, this is the place for you. It is not ideal for people with families as the hours are crazy but if you want to hustle, this is it
Pros
Weekly pay
Cons
LONG hours
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2.0
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Challenging....
District Manager (Current Employee) –  Houston, TXJune 21, 2017
With a Non Consistent sense of Direction Giving from Corporate on down, trying to keep a group of Store Manager engaged and exciting about a business where there is High risk, of external theft, and judgement. However the best part is the team that you work for, and what they will do to go above and beyond to increase sales and hitting standard.
Pros
Team.
Cons
No Work/life Balance
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3.0
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job stability
General Manager (Former Employee) –  Houston, TXMay 20, 2017
I've learned great interpersonal skills with the company and a family feel within the coworkers. advancement with hard work and great performance pays well.
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5.0
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Great job
Driver (Former Employee) –  Houston, TXMay 5, 2017
Great job and good for learning opportunities.picking up and delivering furniture wasn't too bad. Did slot of driving in traffic and. Slot of in the store thing too . Like cleaning putting up the right merchandise
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5.0
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Productive and fast paced place to work at
ASSISTANT MANAGER (Current Employee) –  Houston, TXMarch 9, 2017
A typical day includes sales marketing, customer relations, inventory. Very friendly place to work at, all stores within the district are always helping each other out. Friendly competition, keeps you on your toes to be great and strive for more.
Pros
Great experience
Cons
Hours
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Overall rating

3.2
Based on 4,258 reviews
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