Rent-A-Center Employee Reviews for Account Manager

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not fun any more
ACCOUNT MANAGER (Current Employee) –  Rocky Mount, NCAugust 12, 2018
The job is a easy job , the problem is how the District Manager run the stores. They make people move from store to store because of high turn over that is management fault.
Pros
employee discount
Cons
healthcare
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I spent too much time at work on a daily
Account Manager (Former Employee) –  Lexington, NEAugust 8, 2018
I would do all I could to do my job correctly and the manager was still never happy with any ones job performance. She never helped us when we needed help
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A typical day at work
Account Manager/Sales (Former Employee) –  Jacksonville, NCAugust 7, 2018
A typical Monday at work with Rent A Center will start around 7 AM I would get the store ready for the day. The rest of the team would show up around 8 AM and we would have a weekly meeting. Doors open at 9 AM. First thing we tackle are phone calls out to customers who are past due while I make a bank run. After, we start calling both current and previous customers to inform them of any recent promotions. If any customers comes into the establishment we take care of them (make payments, interested in starting an account, or closing an account). If starting an account one must contact all references placed on the application. If all information checks out a contract is printed and a scheduled appointment is set to drop off furniture at customers location. By noon, co workers are released for 30 minute lunch. Upon return, the team begins to contact customers who payments are due as a reminder and tidy up the store. Around 1 PM customer traffic becomes heavy. 5 PM the team begins to recall pass due payments until it is time to go home. Store doors close at 7 PM and it all starts again the next day.
Pros
The company has a incentives system to keep team members motivated.
Cons
Very little time off with family and never off on the weekends.
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Not so good
Account Manager (Former Employee) –  Fajardo, PRJuly 29, 2018
Bad place to work. No overtime, bad management and no possibilities to advance your career. Will never go back to this place. Production and sales are more important that employees at this company.
Pros
None
Cons
Bad environment to work at
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Being Your Own Boss managing your own accounts
Account Manager Transfer from FL. (Former Employee) –  Ocala, FLJuly 12, 2018
Account management for your accounts for credibility towards customer satisfaction making sure that repossession is not the first choice but also making sure that the customer is satisfied with reconstructing a contract if they come back in and repossession is the last choice always and top 10 of my Sales and Credit accounting for customers.
Pros
As a driver you're your own boss and you run your own accounts
Cons
Working together with other account managers may speak to your customers when you're not available
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Worked independently on delivering heavy items.
CUSTOMER ACCOUNT MANAGER (Former Employee) –  Chandler, AZJuly 11, 2018
This company was very poor at providing instruction, assistance in moving heavy equipment by yourself, and the vehicles were always in bad repair. Many of the customers were in low income areas, and their housing was difficult at times to get to by yourself with awkward heavy loads.
Pros
Closed one day a week.
Cons
Poor pay, under staffed, put in unsafe conditions.
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Former Account Manager
Account Manager (Former Employee) –  Indianapolis, INJuly 3, 2018
The company is high stress for little return. Scheduled for 40 hours/week? Plan on working 50+. Customers unwilling to pay their bill or return merchandise? Expect management to blame you and work an extra 4 hours on a Saturday night.
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Account manager
Account Manager (Former Employee) –  Union City, GAJune 28, 2018
Good pay horrible hours. It wasnt all bad working here but you rarely can enjoy a day off, and when mentioning suggestions to better the output of your day it gets overlooked.
Pros
one guaranteed day off
Cons
no breathing room on off days
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Busy and active environment
Customer Account Manager (Former Employee) –  Arvada, COJune 16, 2018
Days were busy and the time flew by. Learned lots of new skills, and the job itself was always interesting. Management was good and really strove to coach employees on proper procedure.
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Started out great, ended terribly
ACCOUNT MANAGER (Former Employee) –  Springfield, ORJune 11, 2018
theres a lot to say, but it all ended due to the terrible way their managers are aloud to treat their employees, screaming and cursing at employees and customers, threatening them, texting them rude things and talking down to the people under them, this was all brought to the district managers attention, and nothing was done till someone outside the company saw what was going on and reported it to corporate, awful place of employment.
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Great workplace with employees that are easy to work with
Account Manager (Former Employee) –  Lufkin, TXJune 11, 2018
Typical work day consists of comeing in checking credit morning meetings and insite on plan to get customers in. I learnd how to approach different customers in different situations to get best out come hardest part is doing repos of merchandise but the the best part is gettn sale and making cuse happy with the things they buy and they needd
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I worked there a long time ago
Account Manager (Former Employee) –  Waterbury, CTJune 10, 2018
I worked there almost 10 years ago so i''m not sure how much applies. Every employee was full time and was expected to work from open to close. The only variation among employees was which day of the week you got off. Every employee also had to learn every aspect of the job to be able to operate independently in any given situation.
Pros
Freedom, Ability to operate independently
Cons
Long hours stressed relationships
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Productive
Account Manager (Former Employee) –  Bronx, NYJune 4, 2018
Great company good job atmosphere learning is quick and easy
Time is not so good as you work long hours and have no weekends off not good for a family man or women
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RAC Review
Account Manager (Former Employee) –  Windsor, CTMay 24, 2018
Rant Center ha sits ups and downs depending on Manager of the store your at.I happend to have two managers who had no problem getting their hands dirty in the field and no problem giving good raises
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Typical day
Accounts Manager (Former Employee) –  Marrero, LAMay 9, 2018
Collections, Sales and Managing the bill paying habits of customers who are past due on their accounts. I contacted customers to encourage making payment arrangements. Deliver and pick up rental merchandise. I also managed weekly truck and maintenance reports.
Pros
It was a job
Cons
legalized racketeering
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manager
Account Manager (Former Employee) –  New Brunswick, NJMay 3, 2018
Nice company to work for.
Fast pace job. A lot of activity
Easy going coworkers
The hardest part was moving heavy furniture from store to clients home
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It was a nasty work place
Account Manager (Former Employee) –  Tuscaloosa, ALApril 16, 2018
The management was terrible. It was not a clean work place. There was a lot of roaches in the office and back room. Due to the poor management, a lot of employees quit, or transferred to another store.
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Great
Account Manager/Sales (Former Employee) –  Lubbock, TXApril 12, 2018
Good place to wokr very good company competitive pay good time off no hard work environment, flexible hours family oriented, u derstsnf that family comes first promoted from within great management level owners are great
Pros
Discount
Cons
SYuedays
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Just don't
Account Manager (Former Employee) –  Parkersburg, WVMarch 22, 2018
Management is a joke, if you aren't a favorite amongst the other employees you'll know it, the amount of stress you have to deal with hitting certain numbers every week when sometimes it's literally out of your control with drive you insane.
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goal orientated work place
Customer Account Manager (Former Employee) –  Las Vegas, NVMarch 20, 2018
This is a great place to work for people that do not have a college degree. it is an entry level position with not much room for growth in the company.
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