Stubborn, Needy, Higher management makes your job harder
CUSTOMER ACCOUNT MANAGER (Current Employee) – Clinton, NC – March 5, 2019
My time here at RAC has been very negative. The only thing that has kept me from leaving is my team. We all are close and put each other before ourselves. There is no time for training even though the company stresses it. 90% of customers are lying, thieving, aggressive people, and it puts great stress on the account managers. The legal action is never taken and instead the account managers are pushed to continue knocking on past due customers despite it being dangerous/useless. The technology is outdated as well as the vehicles. The company's higher management is always re-renting to customers who have skipped town and returned making it the team's job very hard to keep their numbers in the positive. There is no time for family and getting a day off is near impossible. Vacation time is hard to come by, a year there and only 16 hours have accumulated. If you work here you need a high tolerance for stupidity and long hours. I did work alone for half the time so maybe someone with a partner will have a more successful experience. At least you get overtime.
Current manager will put her team before herself, Overtime
High expectations, dangerous, stressful, no time for family/friends