A day at RAC starts with team meetings always. Everybody needs an understanding of where the store currently stands and our goal for the day. I've learned that if you have a strong team behind you, your goals can be accomplished but its up to you to build your teams moral. The hardest part of the job was getting the problematic customers to make on time payments. The part that I enjoyed was when the team pulled together and overcame the obstacles. We came up with ways to either meet the customers half way by going to pick up the payment from them or asking them to pay half or whatever it took for the store to close with the company expectations of us.
Store Manager (Former Employee) – Lima, OH – May 23, 2019
Dont do it terrible place to work district manager treats you like a kid bad place to work They will call you on your day off and demand you come in for some random inventory I will never go back here it's just one big scam charging customers almost double for what it worth
All the company cares about is getting any money they can, even if it means misleading and lying to the customer.
We were told to skim through the rental agreement during signing. They even gave us a handy outline that we put all the numbers and pricing on, so we can then just point where to sign so the customer doesn't read that the LDW and Benefits Plus are both optional (both are 100% profit for RAC).
We were told to act as if Auto-pay was the only option to pay, unless asked otherwise. And, because the customer has to make an account, verify through email, and put their card information in, we were told to just say "Hand me your phone and debit card so I can set you up for auto-pay." This was only after Mailinator . com temporarily shut down, before that they had us create their RAC accounts through that, so if they wanted to cancel auto-pay they had to ask us to do so.
These directives came from our District Manager and Regional Manger.