Customer Account Representative (Current Employee) – North Las Vegas, NV – April 20, 2019
The work itself is not hard at all. Load and unload appliances and furniture in the truck, make calls, take payments, etc. What really got under everyone's skin was the management. They were so unorganized and the day to day operations change without warning. The constant barrage berating and belittling from the management in the store were dreadful. Employees were usually on edge, the hours were long. Go in around 9:30-10 and leave around 8:30 five days a week. Weekly paychecks were nice but the 45+ hours a week were not.
Your career is expected to take precedence over family matters. Period.
Store Manager (Current Employee) – Pennsylvania – June 25, 2019
Upper management is fiercely competitive and puts most if not all the pressure on their individual top performers, forcing them to carry the load for underperforming stores within their respective district. Sales goals are overwhelmingly unrealistic and customers are repeatedly inundated with promo after promo. During sales events if you fail to hit the initial unrealistic goal, you're penalized by having an additional sale with yet again unrealistic sales goals shortly there after. Credit goals are the one controllable, however stores who fail to hit these numbers are not penalized and allowed to skate by because the top performers are expected to go above and beyond each week to make up for those stores failings. All in all pay is ok and enough to support a family, but be warned, pressure is incredibly high (may actually shorten your life) and management is slightly delusional in their goal setting. If you sold a product customers were truly interested in, you wouldn't need outrageous sales goals. If pricing was even remotely fairer the customers would be more loyal in the future.