Rent-A-Center Employee Review

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Good pay, but the job sets you up for failure
Customer Account Representative (Former Employee) –  Columbus, GAJanuary 5, 2019
You make good money, but as a customer account representative, you're put in a position where you're over people's accounts and it's your job to collect payments on time or collect the merchandise. The problem is that you have no back up to do either. You can call a customer a million times or go by their house, even set up a payment arrangement, and if they don't pay or return the merchandise it's all on you and you're held accountable. You can even go to a customer's house and they could be there telling you that you can't retrieve the property and you're not allowed to force your way in or call the cops. I've seen co workers get attacked and the police didn't do nothing. Basically if the customers don't pay, don't give up the merchandise, or moves away without the company's knowledge, then it's your fault and it can cost you your job.
Pros
Hour lunch break, paid holidays, good pay and benefits
Cons
You're held accountable for what people choose to do or not to do, it's physically challenging if not in shape for lifting heavy furniture even if you're a woman
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Your career is expected to take precedence over family matters. Period.
Store Manager (Current Employee) –  PennsylvaniaJune 25, 2019
Upper management is fiercely competitive and puts most if not all the pressure on their individual top performers, forcing them to carry the load for underperforming stores within their respective district. Sales goals are overwhelmingly unrealistic and customers are repeatedly inundated with promo after promo. During sales events if you fail to hit the initial unrealistic goal, you're penalized by having an additional sale with yet again unrealistic sales goals shortly there after. Credit goals are the one controllable, however stores who fail to hit these numbers are not penalized and allowed to skate by because the top performers are expected to go above and beyond each week to make up for those stores failings. All in all pay is ok and enough to support a family, but be warned, pressure is incredibly high (may actually shorten your life) and management is slightly delusional in their goal setting. If you sold a product customers were truly interested in, you wouldn't need outrageous sales goals. If pricing was even remotely fairer the customers would be more loyal in the future.
Pros
Pay
Cons
Pressure, goals, and more pressure.
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Lack of a life
Store Manager (Current Employee) –  Taylor, MIJune 24, 2019
You work so many hours you have no time to do anything. On your day off all you want to do is sleep. Non sympathetic district manager. Has no empathy.
Pros
Good pay
Cons
Hope you can handle the customer's cussing you out.
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Overall rating

3.2
Based on 4,259 reviews
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2.6Work/Life Balance
3.4Compensation/Benefits
3.1Job Security/Advancement
3.0Management
3.0Culture

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