Rent-A-Center Employee Review

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Overworked
Customer Account Representative/Delivery (Former Employee) –  Provo, UTMay 3, 2019
Strenuous work and unprofessional environment. I felt overworked all the time and the management was all over the place. The store and work vehicles/equipment were filthy. They lacked understanding and didn't care about anything else other than getting the job done. They try to treat their customers well but are careless when it comes to employees. I was miserable working there
Pros
Okay place to start for delivery drivers
Cons
Toxic environment
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Your career is expected to take precedence over family matters. Period.
Store Manager (Current Employee) –  PennsylvaniaJune 25, 2019
Upper management is fiercely competitive and puts most if not all the pressure on their individual top performers, forcing them to carry the load for underperforming stores within their respective district. Sales goals are overwhelmingly unrealistic and customers are repeatedly inundated with promo after promo. During sales events if you fail to hit the initial unrealistic goal, you're penalized by having an additional sale with yet again unrealistic sales goals shortly there after. Credit goals are the one controllable, however stores who fail to hit these numbers are not penalized and allowed to skate by because the top performers are expected to go above and beyond each week to make up for those stores failings. All in all pay is ok and enough to support a family, but be warned, pressure is incredibly high (may actually shorten your life) and management is slightly delusional in their goal setting. If you sold a product customers were truly interested in, you wouldn't need outrageous sales goals. If pricing was even remotely fairer the customers would be more loyal in the future.
Pros
Pay
Cons
Pressure, goals, and more pressure.
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Lack of a life
Store Manager (Current Employee) –  Taylor, MIJune 24, 2019
You work so many hours you have no time to do anything. On your day off all you want to do is sleep. Non sympathetic district manager. Has no empathy.
Pros
Good pay
Cons
Hope you can handle the customer's cussing you out.
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Overall rating

3.2
Based on 4,259 reviews
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2.6Work/Life Balance
3.4Compensation/Benefits
3.1Job Security/Advancement
3.0Management
3.0Culture

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