Getting money however they can to stay open
Credit Account Representative (Current Employee) – Alabama – May 22, 2019
All the company cares about is getting any money they can, even if it means misleading and lying to the customer.
We were told to skim through the rental agreement during signing. They even gave us a handy outline that we put all the numbers and pricing on, so we can then just point where to sign so the customer doesn't read that the LDW and Benefits Plus are both optional (both are 100% profit for RAC).
We were told to act as if Auto-pay was the only option to pay, unless asked otherwise. And, because the customer has to make an account, verify through email, and put their card information in, we were told to just say "Hand me your phone and debit card so I can set you up for auto-pay."
This was only after Mailinator . com temporarily shut down, before that they had us create their RAC accounts through that, so if they wanted to cancel auto-pay they had to ask us to do so.
These directives came from our District Manager and Regional Manger.
decent healthcare benefits