District Manager (Former Employee) – IN – April 5, 2018
I was at RAC for 16+ years. First hand, I saw this company go from a very difficult company to work for (in my early days) to one that has (imho) evolved into a far more coworker friendly environment. RAC offers everyone the ability to go as far as they desire. While most days were challenging (a good thing) they were very rewarding. RAC is truly a place you can build a career if you are dedicated.
The place was good to work at the company is amazing, their values are good, the management at the store level could use some help. In my Experience the store manager I had cared only about her advancement and not her employees. I feel she will drag this store into the gutter fast!
It was a good place to work as far as bringing a pay check, but the management is no good you have manager that does not know whats going on half the time in his own place that he needs to lead and then he has a lead tech that just is as bad at his job as the main manager, the lead tech is on his phone half the day answering his personal calls instead of helping and assisting the technicians, never wants to help on difficult task only want easy task and then theirs the issue of the lead tech stealing items from the service center.
STORE MANAGER (Former Employee) – Dleray beach Fl – April 1, 2018
This company helped me realized my potential to be a great manager because it forced you to be because of the stress and the fast pace. You'll learn a lot because you will learn that the customer base does not tolerate mistakes and do not promise what you can not deliver. Very stressful and you have no work life balance not for a family man.
I loved my co-workers at Rent-A-Center; they were great people who carried themselves professionally although our work, at times was labor-intensive and frontline operations. My biggest gripe was that I was just settling into my position as a customer account representative when I was given an ultimatum; I would be required to collect on delinquent accounts in the field. I resigned with a heavy heart because I was good at my job; the one I was hired to do, and when I reached out to corporate they did not do anything about it, or the other issues that enveloped the store due to poor management. All of the people I worked with when I worked there are no longer employed with the company-even the bad manager; says a lot doesn't it?
Customer Account Representative (Former Employee) – Stockton, CA – March 31, 2018
It was a straight forward job, clock in, do your job, clock out. it was a little physical but it made time fly. I liked it, your not stuck in the office a majority of time which was nice, the team work was great, the pay was nice,
Challenging place to work if you are not an outgoing person.
Store Manager (Former Employee) – Brooklyn, NY – March 29, 2018
I worked for RAC for over ten years. I was a manager for eleven of those years. As a manager you are totally responsible for sales, collections, rent readiness and overall inventory management of your location. Having a staff will help with all of this as they do the sales and collections but if you don't you have to fill in those roles until you hire someone to do the job. You have to find time to recruit and hire. You also must find time to train and encourage your employees to do their best. This can become very difficult when you do not have a staff. There's a lot of paperwork and projections that you have to come up with. The company made some management (DM) mistakes along the way but it's overall, a very challenging and exciting place to work. You have to meet daily, weekly, monthly and yearly goals. If you are coming out of high school or a recent grad looking for entrepreneurial experience this is a great place to work. You'll learn a lot and will be able to carry that experience later in life. Just don't stay as long as I did.
Benefits, salary and the people you meet in the store.
Store Manager (Former Employee) – Birmingham, AL – March 28, 2018
The company pays well upper management is terrible all the care about is there numbers no work life family life balance all or none for them work from 8am to 8 or 9pm and get fussed at if you leave early before 8pm. I was in the company for 8 years I never got a Saturday off to spend with my family and was always told if you want at your numbers you have to work you off day during the week. They are very number oriented and don't take any excuses
Long hours no lunch breaks for mangers no family life