Working at Rent the Runway in Secaucus, NJ: Employee Reviews

What is the best part of working at the company?I get to use the forklift and electric jack even though I don't get paid for it. What is the most stressful part about working at the company?They don't want to give more money. What is the work environment and culture like at the company?Mostly Spanish people and a hand full of Black people. What is a typical day like for you at the company?Being in a position that I don't want to be in.

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Awful environment. Horrible leadership

Customer Service (Former Employee) - Secaucus, NJ - September 19, 2023

Not a good work environment. You’ll definitely be over worked and underpaid. Lack of leadership and racial bias. Really bad culture, and no career advancement

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Rent the Runway insights

Based on 196 survey responses

What people like

Ability to learn new things
Time and location flexibility
Ability to meet personal goals

Areas for improvement

Sense of belonging
Trust in colleagues
Inclusive work environment

Great place

Wave Flow (Former Employee) - Secaucus, NJ - July 15, 2023

I've been with this company for a few years and I enjoyed my time there. I've been in almost all departments and almost everyone is a team player. Like most jobs there's an individual that'll do less work, try to low-key screw you, or just straight a hater but that stuff doesn't bother me. There was a point in time when there was a new manager every other month that was annoying but they seem to find decent people that's willing to actually work with you & get to know your department. The benefits were great. Pto/vac/holiday pay/sick pay/ bereavement you name it they had it & offered.

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Productive and good environment to work

Picker/Packer/Shipper (Former Employee) - Secaucus, NJ - May 19, 2023

What is the best part of working at the company?The manager, the shift and the coworkers What is the most stressful part about working at the company?When we had to complete the goal required What is the work environment and culture like at the company?The environment was great and the culture diverseWhat is a typical day like for you at the company?I used arrived and clean my work area and then started working

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none

CSR - Customer Service Representative (Current Employee) - Secaucus, NJ - February 5, 2023

none/terrible place to work, don’t care about employees and will probably not be around much longer . especially for poc, coworkers maybe ok but higher management def not

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Fast pace work constant busyness

QC Technician (Current Employee) - Secaucus, NJ - December 16, 2022

Definitely keeps you busy . Total of eight hour shifts . Some work is timed . There’s washing and drying of clothes . Unloading merchandise sorting scanning rechecking your work

Pros

Free drinks

Cons

I believe it’s two fifteens one half hour

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3 stars

Warehouse Worker (Former Employee) - Secaucus, NJ - December 14, 2022

What is the best part of working at the company?The team and HRs What is the most stressful part about working at the company?They want more more more of the employees

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Qc

QC (Former Employee) - Secaucus, NJ - June 7, 2022

It's hot but not a bad job easy money not that difficult everyone is hired through temp then permanent a lot of rules no phones regular warehouse work

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Decent pay

Customer Service Representative (Current Employee) - Secaucus, NJ - May 5, 2022

Job is generally easy but more training is needed. Pay is fair. Lots of cancellations leading me to believe that the company might not be around too much longer.

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Amazing business model horrible management

Customer Experience Agent (Former Employee) - Secaucus, NJ - December 21, 2020

When I first stared at the company it was great and I felt like I was valued as an employee. Once upper management began to change, the office culture changed at well. It no longer felt like they cared about us but instead we were robots forced to meet numbers. if you're up for a raise or promotion it seems as if they find a way not to give it.

Pros

occasional free food. great business model, you meet nice people

Cons

management. can be hard for upward mobility

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Jobs at Rent the Runway

in Secaucus, NJ

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Manager, HR Business Partner

Cool place but it was time for something new.

Concierge Stylist (Former Employee) - Secaucus, NJ - December 4, 2020

RTR is a gem in progress. It looks great on your resume and some of the people are wonderful. I do find that the main office with roles like PR etc are not very diverse.

Pros

The customers.

Cons

Too many managers

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Run as fast as you can!

Customer Experience Associate (Current Employee) - Secaucus, NJ - December 4, 2020

Working at Ren The Runway has been a rollercoaster! Things are changing a little too much and while I'm not opposed to change, the changes are always ill-timed and make the customer's experience difficult and it makes it difficult for employees to keep up. All of the upper management basically left the company during the pandemic and a lot has changed while we were furloughed for 4 months. They make it extremely difficult to receive a raise. Our shifts change every 4 months or so and so do our hours, it's confusing and makes it hard to plan your life outside of this job. I don't recommend this job to anyone. Working on leaving this company!

Pros

Hour lunch, Vto

Cons

growth within the company, shift changes

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Stagnant Environment

Customer Experience Associate/Stylist (Former Employee) - Secaucus, NJ - November 21, 2020

Worked there for two years and never received any higher compensation nor position. Management will punish you for low numbers and quality, but do not take into account that the volume is low. In 2019 with “good behavior” I did not receive no increase of position nor pay due to “the OPS glitches which resulted in over 3 million dollars in refunds.” In 2020 they “gave” us “optional furlough due to COVID” and would only pay us 20 hours or less a week. Once called back they changed the entire system and expected workers to receive 100% in order to keep their jobs. If the 100% was not met then they will put you on a program for 30-days with not one follow up to your progression. Then the cherry on top of the cake is to let you go for only one aspect out of a two aspect program. Then once asked how did they determine the factor of the letting go decision based off of one element and not the other, they stated “Oh! We didn’t even consider that portion of it, but yeah best of luck to you.” My personal belief is that they are getting rid of seasoned workers who demand higher pay to hire outside corporate candidates with salary along with customer service reps who do not know the difference between the culture they try to cover up and what is presented on a day-to-day basis. My advice is to go in and learn the aspect of customer service in the fashion realm and retrieve a few pointers. After that you will go nowhere for a year or more and only receive a hat or socks. Better to progress upward at another company.

Pros

Annual socks and sweatshirts

Cons

Pay, management, corporate, work culture

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Productive but want to speed too much with little assignments

Packer/Picker (Former Employee) - Secaucus - September 11, 2020

The job isn’t too hard just that I think the percent they want is too high for the about of work you get and have to do.the people at the job is so nice but it’s harder to move up unlike the temp agency Where you can move up quick

Pros

Medical insurance and work not hard

Cons

Short breaks and want you to speed too much

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Stay away

Shipping/Sortation-Quality Control (Current Employee) - Secaucus, NJ - July 19, 2020

This box isn't big enough for all my complaints. MOST AWFUL job of my life and I've been working 19 years with many companies .... By far the worst. Management bad. Associates hired by integrity staffing solutions, even worse. Little, late, or no pay. No safety gear for spotters even when requested. Racism. Favoritism. Faulty computer system for entire building. Rude incompetent management

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Pay is good

Quality Control (Former Employee) - Secaucus, NJ - June 26, 2020

This job hires you for 40 hrs but you dont work full 40 which sucks. It's hot place to work and you go through garments. You get 2 breaks. You could listen to music while you work.

Pros

Good shifts

Cons

Cut hours

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Buena empresa para empezar tu historial laboral

Warehouse Worker (Former Employee) - Secaucus, NJ - June 20, 2020

Lugar amplio pero muy pegado de las otras personas personas.

Pros

Tienes tu 6 hrs. Tomas 2 break

Cons

Si cometes de 3 a 6 erorres te despiden

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Growth

Shipping Team Lead/ Supervisor (Current Employee) - Secaucus, NJ - April 14, 2020

Rent the runway is a great job to start, it teaches you warehouse management skills while working. It has a awesome open door policy and the team member's are always very encouraging.

Pros

Good benefits

Cons

They do not promote within.

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Worst company to work for

Crew Member (Former Employee) - Secaucus, NJ - April 9, 2020

Employees leave bosses not companies. Leadership is prejudice & unethical, out of touch with reality never visit the floor, make decisions without knowing all the information and target you if you try to provide full and factual information.

Pros

No pros - keep looking elsewhere

Cons

almost everything about the company

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Very bad company

Clothing Processor, steam cleaner , trainer , (Former Employee) - Secaucus, NJ - April 6, 2020

They will hire u just to fire u . They are not fair they treat people like they are in jail . Mangers are rude and liars if they don’t like u the definitely will get u out that building . Worst job I ever had in my life

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I enjoyed my time there

Stylist/Customer Service (Former Employee) - Secaucus, NJ - March 19, 2020

Rent the runway is a good place to work for college students trying to make extra money doing Easy work. The compensation is decent and the membership/rental discounts are great. Business model for this company is genius as well. Only complaint is that there are young people in management who don’t know how to speak to staff in a respectful way and often egos impacted everyone’s work.

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