Office Clerk (Former Employee) – Oklahoma City, OK 73114 – May 22, 2018
The benefits were good but lots of people who lived off of gossiping and less work getting done. It was special privileges to the ones who were closer to the manager/supervisor's. Supervisor was keen on blackmailing to get her/his way. I mainly kept to myself and focused on getting the job done as an office clerk to avoid any office drama. Employee's are rude to temp workers. Manager/supervisor refused to cross train me to take calls to grow within the company. So I stayed for 3 years until a better job opportunity came along.
When I was brought on I was guaranteed a minimum salary of $30k. Meaning the boss would pay me small increments while I was still learning the system and how ti works. I was told I would go through extensive training and have a strong sales support structure. None of this was even remotely true.
Not only was I never paid as agreed by my boss. I was consistently given, "Hey the home office is working on some billing we will have the money soon." I was constantly lead on that my money was coming and don't fret. I was forced to pay for all of my own travel expenses, any work related equipment I wanted to use (iPad, phone, folders and boxes). Throughout my time working for them, I never received any help or support on learning to sell or assist customers. It was mainly, "Hey look I make a ton of money because I am the manager and this will be you one day." Yes, I believe that this is the truth if you become a manager but the chances of that seem slim.
It also was very apparent that nepotism is strong within this company, lots of branches had father/son/brother combos running an entire area.
For the love of God, I mean this- Do not work here. It is a scam and cost me money in the 6 months I worked for them. Terrible payment structure, awful management, and pathetic support build the perfect concoction of a dreadful company to work for.
Minimal support/low amounts of leads/ Awful commission
Licensed Insurance Producer (Former Employee) – Oklahoma City, OK – August 1, 2015
You have to put in a lot of hours. Your selling insurance and there is a lot of competition. It's hard but there is a chance to make big money. You have to be a seller and hustler, and it can be quite boring, with cold calls and door to door sales.
learn alot about the insurance industry, chance to make money!
Audit Claims Processor (Current Employee) – 601 E Britton Road – October 7, 2014
We work 37.50 hours a week with 45 min lunch. We work half days of Fridays. My job really isn't that hard just have to keep up with all of the diffrent policies. The most enjoyable part of the job is my co-workers
work half day on Fridays
short breaks, not being appreciated for hard work, no promotion
New Business (Current Employee) – Oklahoma City, OK – July 15, 2014
Working for Reserve seemed to be very promising in the beginning. After working for them for a while, I started noticing that there is not room for advancement unless you are related to someone who already holds a higher position and/or have known someone personally before coming to work for Reserve.
working half a day on Fridays
Policy Issue Department heads are extremly unprofessional!
Customer Service Rep for a nationwide medical/life insurance company.
Customer Service Rep/Call Center (Former Employee) – Oklahoma City, OK – December 2, 2013
A typical work day would consist of answering a mulit line phone system and inputing customer information, questions, or payments into a compnay based system. The customer service reps were also expected to know and understand the different insurance policies that the company offered and to help agents when they were out in the field with information on the different policies as well as premium quotes.
Policy Service Specialist (Former Employee) – Oklahoma City, OK – September 17, 2013
At Reserve I was very close with the people in my department. I had my work organized into a schedule in which I did certain tasks which made it easy on me to get work done. My job was pretty easy once I got the hang of the program and how things should be done.
Unable to advance, not enough pay, benefits weren't great