Residence Inn by Marriott
Residence Inn by Marriott Employee Reviews
Found 555 reviews matching the search See all 600 reviews
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very stressful
Housekeeping (Current Employee) – San Antonio, TX – December 10, 2018
everyone i worked with there are very negative and start gossip, there's backstabbers just to get above. said we need to help each other but also says we need to rush so no one will get overtime?? i would rate this job 0 satrs if i could.
Ok hotel to work, but very low pay
Housekeeper (Current Employee) – Norfolk, VA – December 10, 2018
I'm a housekeeper here. A couple of the supervisors are rude, and also everyone, including employees, and managers gossip about each other, also very low pay for the job we do, cleaning these big suites. Barely get any hours, bi-weekly pay. I'd recommend working here if you are looking for a place to start, but working at this hotel long-term is not recommended.
Pros
Hotel benefits, and good hotel discounts
Cons
Very little pay, short hours, short breaks
Great staff and management, low pay
FRONT DESK ASSOCIATE/NIGHT AUDITOR (Current Employee) – Surprise, AZ – December 10, 2018
This is a great place to work if you do ot have many bills or expencees to deal with. Great management and staff just low pay. Most daqys are good as long as you can deal with customers without being rude.
Great place to learn and grow.
Operations Manager (Current Employee) – Winston-Salem, NC – December 9, 2018
Job requires a lot of emotional devotion.
Employees are like family.
I went from being a breakfast attendant to operation manager in less that 3 years.
Promotes internally vs. externally.
Highly stressful but sometimes rewarding.
Employees are like family.
I went from being a breakfast attendant to operation manager in less that 3 years.
Promotes internally vs. externally.
Highly stressful but sometimes rewarding.
Pros
Tuition Reimbursement
Cons
Healthcare is expensive and doesn't cover much.
Meet alot of new pepole
FRONT DESK AGENT (Former Employee) – Worthington, OH – December 9, 2018
Gives you the opportunity to meet new people on a daily basis. Interact with other departments. Learn how to make guest happy and satisfied. Meeting guests from other parts of the world was my favorite
Ping pong table
Operations Manager (Former Employee) – Needham, MA – December 5, 2018
Perfect place to work if you like hospitality in small hotel areas. The place is neat and welcoming for everyone at all times. This is the best hotel to say in
Pros
Free gifts
Cons
Short breaks
Wonderful Experience
Energetic, detail-oriented team leader (Current Employee) – Austin, TX – December 2, 2018
Working for Marriott has be an amazing experience. The staff is great and management is understanding and are great leaders. Very impressed and will recommend the Marriott to another.
Pros
lunch parties, holiday gifts
Cons
loud guests at times in the lobby
Great place
Social Attendant /Breakfast (Current Employee) – Portland, OR – November 30, 2018
I love working at the hotel. Friendly co workers, managers as well as customers . This is place is very welcoming and I am glad to be part of this team.
I love doing breakfast for this company. we are clean, nice and fast
I love doing breakfast for this company. we are clean, nice and fast
Pros
Great vibe
Cons
Not eneough hours
Miss the discounts
Manager (Former Employee) – US – November 28, 2018
I had no personal life/work life balance, but overall a good company to work for. I definitely miss the room discounts for personal travel in the US and abroad.
Pros
room rate discounts
Cons
on call 24 hours
Overall good place to work
Houseman/security (Former Employee) – Washington, DC – November 28, 2018
Learned good guest relations,a type in day at work was pretty much attending to guest. The management was poor,work place up keep was bad. The benefits was good
Pros
Paid time off
Cons
Poor management
Avoid at all costs
Front Desk Associate (Current Employee) – Phoenix, AZ – November 27, 2018
Poor management alongside the entitlement of the rewards members who stay here, should be enough to convince you to stay away. Feedback from both guests and workers is often ignored by higher management. It is a dying brand, and it's to no surprise.
Cons
Management, No Advancement, Toxic Workplace
Fun Place to work
Housekeeper, Maid (Current Employee) – Altamonte Springs, FL – November 25, 2018
Great job, best part for me is the friendliness of the staff and interacting daily with the guests. The job is very detailed but once you set a pattern for yourself the job is easy and moves along quickly. The front desk and office staff is amazing and always make me smile. The guests are great as well there are alot of long term guests that are very pleasant and the guests that are visiting for vacation are just as amazing.
Productive ans good working Environment
House Keeper (Former Employee) – Rapid City, SD – November 23, 2018
A typical day at Residence Inn is somewhat busy. I've learned how to treat how customers with respect even though at times it might get hard. The most enjoyable part of work is making the customers feel welcomed
Pros
Good working environment
Cons
Shorts breaks
does anything to please guess
House Keeper (Current Employee) – Fairlawn, OH 44333 – November 21, 2018
Working at this hotel I realized that the mangers will do anything to please the guess. They in doing so didn't care about their employees. Where rude and sneaky to the employees but that doesn't matter at long as the guess are happy.
good
Assistant General Manager (Current Employee) – Concord, NC – November 19, 2018
● Qualified and Trained for Night Audit Shift
● Well versed on duties of each shift
● Expert on Fosse Operating System
● Accounts Payable
● Account Receivable
● Scheduling
● Knowledgeable in the Training new hires, as well as formally interviewing
● Trained in Ebonus, Guest Voice, Medalia, Deposits
● Cross-Trained in all areas of the hotel
● Employee of the Month Several times
● Nominated for Golden Helmet awards - Cabarrus County
● Trained in Residence Inn Mix
● Well versed on duties of each shift
● Expert on Fosse Operating System
● Accounts Payable
● Account Receivable
● Scheduling
● Knowledgeable in the Training new hires, as well as formally interviewing
● Trained in Ebonus, Guest Voice, Medalia, Deposits
● Cross-Trained in all areas of the hotel
● Employee of the Month Several times
● Nominated for Golden Helmet awards - Cabarrus County
● Trained in Residence Inn Mix
Productive Workplace
Temporary Housekeeper (Former Employee) – Jacksonville, FL – November 14, 2018
On a typical day we started cleaning rooms that were vacant.
Some days I cleaned rooms but also ran laundry.
The management was awesome
Hardest part of the job was disrespectful kids that would trash rooms
Most enjoyable part was the fact it was constant work
Some days I cleaned rooms but also ran laundry.
The management was awesome
Hardest part of the job was disrespectful kids that would trash rooms
Most enjoyable part was the fact it was constant work
Pros
great coworkers and bosses
Cons
hardly no breaks, only get a few minutes when you can
No job security
Houskeeper (Current Employee) – Dayton, OH – November 14, 2018
Corporate Director of Operations is rude and not one who should be in this position. Corporate level is not as involved with the property as they should be to know what is going on.
Pros
Pay and benefits
A nice place to work, short hours and fun staff.
Kitchen Assistant (Former Employee) – Portland, OR – November 12, 2018
Early in am, starting at 6am and making sure that breakfast items were ready for dinning guests. When breakfast was over, usually by 10:30 time to clean kitchen, grills and pots and pans. Usually have a dishwasher present but sometimes had to prepare dishes for dishwashing machine.
Pros
Free breakfast for my self after guest were finished.
Cons
Not enough hours to support myself
Overall rating
Based on 600 reviews
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