There is no accountability as people can do w.e they want without fear of repercussions. Management since the Highgate takeover has seem really disconnected.Property is small but experiences issues as if it’s a resort due to people neglecting their job duties

Pros

Close to home….

Cons

Bad management, no accountability, low pay, sub par benefits

Was this review helpful?

Elites Gold Teams what makes it pleasant

Housekeeper/Houseman (Former Employee) - Capitol Heights, MD - August 9, 2022

Working with Residence Inn by Marriott Is a Great Environment Pleasant, Out Going, The Elite Rooms are Always Clean, Always pleasant to talk to the Guest, asking if room need additional request.Each Elite Guest is At A Glance it is the Housekeeper to assist upon request.The Day -n- Achievements, in The Attendants Boards,Time consuming is always important so your guest returns does not have to wait for the Housekeeper to finish.

Was this review helpful?

Residence Inn by Marriott insights

Based on 1,508 survey responses

What people like

Energizing work tasks
Clear sense of purpose
Ability to meet personal goals

Areas for improvement

Fair pay for job
Overall satisfaction
Trust in colleagues

positive workplace

Bartender (Current Employee) - Manchester, NH - August 6, 2022

Management is kind and understanding and they show interest in every employee and what’s best for them. Very fair work environment (no favorites) and everyone feels equal. Management is very employee orientated on top of guest oriented. All in all a good place to work.

Pros

Lunch everyday, personable management

Was this review helpful?

Decent

Overnight Houseman (Former Employee) - Pasadena, CA - July 26, 2022

Lots of work to be done, pretty chill.Not really a long term career, but does pay decently. Benefits are nice as well. overall would recommend this company

Was this review helpful?

Do not recc

Front Desk Receptionist (Current Employee) - Williamsport, PA - July 23, 2022

If you want to be appreciated and valued, do not work here. Underpaid, unappreciated and unvalued 100%. It doesn't matter how much you bust your butt, one uncomfortable feeling or one complaint from anyone will result in being unappreciated . If anyone at all has seniority over you and you feel ostricised or disparate in any way, it will be disregarded and you will be looked at as if the issue was your imagination and not something that truly makes you feel uncomfortable. There's absolutely no belief in your feelings or anything you say at all. Especially if you're not higher up. And don't even think about discussing safety or security issues. It's not a safe place to work under any circumstances and if you're looking for INCLUSION OR ACCEPTACE forget it.

Was this review helpful?

Rate your recent company

Share your experience to help others

Very sketchy work place!

Front desk, House keeping (Former Employee) - Avon, CT - July 22, 2022

You will definitely stay busy for the most part. But expect to always work alone and deal with very complicated people and situations without having your managers truly back you up. The managers make your job a lot more difficult then need be because everyone is there for them selves only. no support, no accountability, no communication, zero structure. Always understaffed. Management team affects the employees ability to perform with excellence. The slackness creates a poor team overall. so then you have a dysfunctional hotel. Pay is not great no way to live off of $15-16 an Hr. Health insurance is good but expect complications because its not in-network insurance. If your a minority I wouldn't recommend working at the Avon location to many racist issues many customers who have a very entitlement type of attitude and your managers will not care.

Was this review helpful?

Job advancement and fun place to work

Breakfast Attendant (Current Employee) - Columbus, OH - July 19, 2022

Marriott is a great place to learn and work. Friendly co-workers and the morale is always high. Benefits and salaries is promising. Easy advancement and management is fair.

Was this review helpful?

Business market. Nice,new hotel

Operations Manager (Former Employee) - Franklin, TN - July 13, 2022

Great location for business. Nice clean new hotel. Staffing is hard. Food shortage is hard. Working with vendors/suppliers on a covid tight budget is hard. Rooms are weird design

Was this review helpful?

Low wages.

Hotel houseperson (Former Employee) - Corpus Christi, TX - July 11, 2022

This review for residence inn by Marriott consists of Low wage position.No tips were allowed to be kept.No promotions, and No raises at this location.

Pros

Location

Cons

Hourly pay rate

Was this review helpful?

Dishonest did not make me feel I was ever valuable to company

Housekeeping Room Attendant (Former Employee) - Surprise, AZ - July 10, 2022

This company was dishonest with me. They were always on your back regarding performance and never satisfied. And when they were dissatisfied, they would make you work harder.

Was this review helpful?

easy

Guest Specialist (Current Employee) - West Palm Beach, FL - July 7, 2022

I work the front desk and it is very laid back and easy, they work with your schedule. Not to much labor but the customer service expectations are very high while pay is very low. The hotel discounts are also a big bonus as well.

Was this review helpful?

Consistent work and schedule

Front Desk Associate (Former Employee) - Indianapolis, IN - July 6, 2022

I worked front desk and have lots of down time and great employees. Most of the time I know exactly what I’m getting myself into and when I’m working. Management could use some work.

Pros

Consistent work

Cons

Short breaks

Was this review helpful?

Laidback and Lots of Fun!!

Front Desk Receptionist (Former Employee) - Fort Worth, TX - July 5, 2022

If you want a job that pays $13-16+ an hour, this is the perfect job to make that easy money! All you have to do is check people in, minimal office work, and assist guests if requested. Super easy, super fun! If I could go back to it I would!!

Was this review helpful?

Always looking forward to a productive day

Maintenance Technician (Former Employee) - New Orleans, LA - July 3, 2022

Never a dull moment in there but very good staff they care and they act like the get it!!! Anyone who does get the opportunity plz work there you a going to love it.

Was this review helpful?

Loved everyone and everything about my job would definitely recommend and reapply

Housekeeper (Former Employee) - Saint Cloud, MN - July 1, 2022

Sweet people really understanding and very calm setting great pay and once again very awesome service and employees work was my peace of my day and definitely would recommend as a first job or just even for a calm peaceful work place dont have to deal with many people they are very understanding with your life situations and are supportive as much as possible u can dress comfortable as long as its not inappropriate for the work place I appreciate the experience and would be happy and willing to be apart of the Marriott family once again!

Was this review helpful?

Interesting place to start your career, perhaps not the best

Front Desk Receptionist (Former Employee) - Denver, CO - June 29, 2022

I worked for a year at residence inn Denver Colorado. The training was good, and I learned quickly however the management discouraged you from trying to become a front desk manager.

Pros

Discount hotel stays

Cons

Management not helpful with trying to advance in career

Was this review helpful?

Good place to work

Night Auditor/MOD (Former Employee) - Indianapolis, IN - June 27, 2022

It was a good job. Would recommend to a friend or family member. Room for growth if you are willing. Located near other hotels who we could call for extra help if needed.

Was this review helpful?

Horrible work environment

Guest Service Associate (Former Employee) - Morgan Hill, CA - June 26, 2022

They are constantly under staffed. You are expected to work multiple positions, but are not compensated for additional work load. Having a family is discouraged. They also can and do lie during interviews, so if they offer you certain compensation, get it in writting.

Was this review helpful?

Nothing

Room Attendant (Former Employee) - Tuscaloosa, AL - June 24, 2022

Wasn't able to keep Room Attendants. So that made the other employees get more rooms. I was burnt out from doing so many rooms daily. There were always people getting hired but didn't last because of the total of rooms we would have. The manager that we had at the time was very nasty and unprofessional.

Was this review helpful?

Easy going job, great team.

Guest Experience Specialist (Former Employee) - Melbourne, FL - June 23, 2022

I personally worked in every area in the Hotel, starting with housekeeping, housekeeping aid, laundry, kitchen and front desk. The work environment was family like and there's always someone to help around.

Pros

Sometimes free lunch, snacks and/ or breakfast. Short breaks in ocassions, leave early if needed.

Cons

Need some improvement with management communication between employees in the back of the house, Also need better private information management.

Was this review helpful?

They work you until they break you

Front Desk / Room Inspector / Audit Night (Former Employee) - Corona, CA - June 22, 2022

No sympathy for their workers. BE CAREFUL what you agree to when it comes to giving them your schedule. They DO NOT work with your school schedule and will make you work in different departments if you are available. There is NO room for mistake even though were human.

Was this review helpful?