Restoration Hardware Employee Reviews

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4.0
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Productive
Stock Associate (Former Employee) –  Oxnard, CAJanuary 8, 2019
Restoration Hardware is a great company to start with on the distribution side offering competitive wages and good benefits. It becomes weaker when looking to create a long lasting career path, with no retirement planning, no 401K matching, and a flat management structure.
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3.0
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Great Company To Start With
Area Operations Manager (Current Employee) –  North East, MDDecember 18, 2018
Restoration Hardware is a great company to start with on the distribution side offering competitive wages and good benefits. It becomes weaker when looking to create a long lasting career path, with no retirement planning, no 401K matching, and a flat management structure.
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2.0
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Volatile, Unstable, Manic from the top down.
Associate (Former Employee) –  Corte MaderaDecember 13, 2018
Leadership doesn't follow their beloved values, starting with CEO.
No job security, very high turnover.
Work very long hours in most departments, 10-12 hour days.
Unskilled leaders. Some never worked in their role outside RH.
Horrible benefits. No 401K match in SAN FRANCISCO. Never will.
Only 2 weeks vacation not bundles as PTO.
6 Public Holidays paid.
CEO is manic.
No work/life balance.
High turnover.
Product looks good, but doesn't always last very long for the price.
Work hard and not recognized most of the time.
Constantly shifting demands. Do this, wait, drop it, do that, go back to what you did 3 months ago.
Good people join, are put through the grind and then leave or are dumped for new fresh team.
No investment in Associates.
Sexy Luxury brand, that is all that they seem to care about.
Nice offices.
Pros
Peers you work with but they don't tend to stay long.
Cons
Ceo, President level leaders don't value people. Major grind.
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5.0
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Awesome
Facilities Lead (Former Employee) –  Corte Madera Valley, CAJanuary 15, 2019
Supervised a staff of 20. Good chance of raises and advancing with hard work and experience. Fun place to work. Very fast paced and work flow changes rapidly.
Pros
Advancement
Cons
Not Many
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1.0
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The tyranny of luxury
HDL Support Administrator (Former Employee) –  Avenel, NJOctober 8, 2018
This review

For a company that has one of the highest paid CEOs in America, RH sure pays its employees a pittance. Or perhaps, that's precisely why they pay such a miserable excuse for a wage. The work/life balance is nonexistent. The benefits are okay. Management at the corporate level is so out of touch, you'd think they were a different company altogether. The whole company feels like an Orwellian plantation from some dystopian novel written by an Ayn Rand fanatic. The warehouses are literal sweatshops: no air conditioning and bathrooms that would frighten a seasoned cross country trucker. OSHA compliance is unheard of. One the most hazardous places in which I've ever worked. The interdepartmental warfare hinders completion of even the most basic tasks. And did I mention the expected adherence to their creepy, corporate culture (emphasis on the "cult")? I could go on at length about the madness which transpires, but I'll sum it up thusly: avoid at all costs unless you are desperate.
Pros
You get a 40% discount on products that they don't pay you enough to afford, the health plans are decent
Cons
No work/home balance, dreadful pay, dehumanizing corporate culture, employee safety is not a concern, inept management, the list is endless
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2.0
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Good Luck
Customer Service Representative (Former Employee) –  CaliforniaNovember 1, 2018
I liked my job, I liked my team.

We we're set up to fail in an already stressful environment. The management has absolutely no regard how extreme changes effect those at the Customer service level. All they have done in the last 6 months has taken away from the employees. The building is grey and depressing. The upper management is pretty heartless.

Good luck. Watch yourself. Don't trust anyone!
Pros
Benefits
Cons
Management
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5.0
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Outstanding
Operations / Assistant Manager (Former Employee) –  Los Angeles, CAJanuary 23, 2019
Restoration Hardware is a fun, exciting and well divers company to work for. they provide great benefits and is a fun loving company. they provide great opportunity to learn and grow as an individual.
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5.0
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Great Management with excellent break spaces
DELIGHT CENTER ASSOCIATE (Current Employee) –  West Jefferson, OHJanuary 8, 2019
The environment is great and the leads and leaders are incredibly helpful, friendly, and upbeat. The space we work in is always clean and being able to dress nice at work is a bonus. The pay could stand to be a little better and the benefits being less expensive would be helpful. The company being what it is, a high value furniture company, working with the most wealthy people in the country and world can be incredibly stressful. People are what they are. The incredibly wealthy are very demanding and they can be highly unfriendly about it. Being screamed at and belittled is not for the feint of heart. It can bring you down and make you question your worth. You have to have thick skin to work at this company. The co-workers are incredible and the leadership is always willing to talk to you and be there for you when you need help, whether it's about work or home. The support and values that this company holds are truly inspiring. Most of the customers are understanding that no matter who they are, we're all still human and can only do so much. But the few that are very hard, are really, really hard.
Pros
Supportive, Strong Value System, Room for Growth, Comfortable PTO
Cons
Stressful, Semi-low Pay
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5.0
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great products
Designer/Sales (Former Employee) –  Dallas, TXJanuary 19, 2019
good company to work for. great benefits and environment
excellents products and easy to sell upscale furniture. enjoy working with the customers to meet their design needs
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3.0
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Not a bad temporary job
Sales Lead (Former Employee) –  Cherry Hill, NJFebruary 7, 2019
This was mindless job and the compensation matched the work. There is no commission. Just a low hourly wage that does not reflect the work one does.
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4.0
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IT Team
Field Services Tech / Support Specialist (Former Employee) –  Pleasanton, CANovember 23, 2018
The support center manager and the team were great to work with.

Very flexible with with employees that have families.

Understaffed in the support center.
Pros
Flexible
Cons
Salary
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1.0
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Horrible
Furniture Installer (Former Employee) –  Deerfield Beach, FLSeptember 28, 2018
Restoration the actually company is great but the company that's contracted to run the warehouse is horrible one time I had a stop with 37 pieces which was an installation they still added 3 stops we were at the resident from 8am until 8pm
In between they told us to tell the customer we have to leave and go to another stop to deliver and come back so half of the furniture was unloaded and just sitting outside the customers house
Cons
Long hours, same pay no matter if you work 16 hours, damged furniture come out your check, no workers comp, no benefits
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3.0
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good
Picker/Packer (Former Employee) –  Northeast Island, MDSeptember 12, 2018
The pay is not good for the required hours and stress. There's not benefits and upward mobility for promotions. The management is ok sometimes. The Company need a new mission statement.
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5.0
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Excellent work environment
Warehouse Associate (Current Employee) –  Ontario, CAOctober 6, 2018
team based environment
supportive management
flexibile hours
salary incentives
compensation benefit

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2.0
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Temporary
Warehouse Worker (Former Employee) –  Avenel, NJSeptember 20, 2018
No Raises. No paid vacation. Fire with No Reason.
Temp to Hire they wold procrasante. Wouldn't recommend you to work thier for a long a period of time.
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2.0
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Team members included people of all ages and backgrounds.
Design Consultant (Current Employee) –  Denver, COOctober 15, 2018
I am still employed at Restoration Hardware. A typical day includes greeting potential clients and introducing them to the RH brand. Building out a design project for their home based on what their needs are while adhering to a budget. I really enjoy working with my team. The hardest part of the job is getting out of work at 10:00 p.m.
Cons
No 401K match, no employee stock purchase plan, no bonuses and getting out of work at 10:00 p.m.
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4.0
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Fun place to work
Order Picker (Former Employee) –  North East, MDSeptember 17, 2018
Good place to work if you like moving a lot, fast paced and excellent opportunities. Many different job titles and skills to learn from unloading to picking, loading, maintenance
Pros
Benefits
Cons
Turnover rate
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2.0
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RH Culture
Everything (Former Employee) –  Tracy, CAJune 24, 2018
When high level people have a career change and new one is in, everything and every one changes in a snap. Most are fake and a couple of the Leaders are amazing.

Work life balance is BS. They don’t match 401k. They all choose their words wisely so they can come back and stab you in the back. They tell Youone thing and then do another. They make process rules without making the procedures. They ask you to live core values but half of the supervisors and they managers don’t do it- or fake it. Most will support you and help if it makes them look good.

They ask you to do overtime but when you need a vacation they can’t help. People are cool, they sometimes provide you lunch, and you get paid. Cool job for now but not for a career advancement with many of the high level people always leaving and going- they are slow with our new technology.
Pros
Sick time
Cons
Worklife Balance, 401k and Leaders
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5.0
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Great company with a solid foundation of values
Leader (Current Employee) –  CaliforniaJuly 6, 2018
-Respectful of work-life balance
-Collaborative and team centered.
-Caring and hardworking managers and designers.
-Out of the box thinking celebrated and rewarded.
Pros
see review
Cons
compensation, lack of 401K company matching.
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5.0
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Productive and fun to work at.
sales associate (Current Employee) –  Chesterfield, MOJuly 1, 2018
Its a everyday great day job, i've learned to communicate and understand each and one of our customers there. The management is a plus always doing their job and making sure their employees are ok.
Pros
great benefits, great people, and great customers always nice.
Cons
far drive
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Overall rating

3.4
Based on 651 reviews
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3.2Work/Life Balance
3.1Compensation/Benefits
2.9Job Security/Advancement
3.0Management
3.3Culture

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