What is it like to work at Retention?

3.7Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.4Management
3.5Culture
4.0
Great incentives
Written by Retention Specialist (Former Employee) from Jacksonville, FL on June 13, 2018
Greeting customers and answering any questions that hey might have about about the product that they purchased. Update the customers account and offer any new products, new plans, and or packages that are currently available at that time. Enter any new information or details that the customers tells you concerning their account with the company. - more ... Always offer a solution to any questions or concerns that the customer may have during the call. I learned to listen very carefully, and be able to make the best decision for the issue the customer is having. The company was great to work although ... - less
ProsThe incentives
ConsOnly being able to speak to someone one time a day about issues
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