Because my community was a take over situation, a small stand alone memory care outside the Houston area, we didn't receive as much training as other communities as to the RCM policies and procedures. There were many changes that took place that we would not find out about until "after the fact" which made things difficult. I don't blame RCM, it was simply the circumstance. RCM is a good company that is growing fast. With that said, there are always growing pains.
Benefits are expensive and policies are not good