It was a call center. I didn't like not working in an office atmosphere.
Receptionist/Billing Representative (Former Employee) – Provo, UT – April 26, 2018
In a typical day, I took 80-100 calls. I googled terms while on the phone with patients because I was never trained in the medical field. But I managed to do a great job. The management was awful!!! My team-lead didn't work hard, and told me I didn't have to work as hard as I was. But I continued to work hard, like I do. And it really made her mad that I was taking more calls and had less mistakes than her. And after that, she had it out for me. I told upper management, and they did nothing to help the situation. I got fired because of a lie my team-lead told. The one thing I did enjoy, was teaching myself all this terminology that I had never heard of. Also, it really showed me that I can do anything. If I can schedule patients on the right days for an operation, shot, or any other procedure that I had no previous knowledge of, made me proud of myself. If I can do that many calls correctly, than I can work in any busy office.
Teaching myself medical terminology, this job challenged me, I realized that I want to continue working for medical offices
Poor management, having to always correct other people's mistakes, too many people working the phones making room for a lot of confusion and errors