Senior Account Executive (Former Employee) – Chicago, IL – April 5, 2018
Great Product until they started Pushing Cash to Businesses that can't afford it. Worst thing a struggling business can do. They capitalize on customers that have already or would visit your location without their help and charge you for their business and loyalty even though most people don't even realize they are visiting a restaurant that is associated with Rewards Network
Account Manager (Current Employee) – Woodland Hills, CA – July 12, 2017
typical day: - work from my desk, - prepare for the day in the field, -pull customer trend reports and analytics, -visit current clients -review the accounts, update Salesforce with daily activity, -keep my budget and monthly goals in mind when setting appointments -make sure I am hitting all company metrics they want an AM to hit.
I have learned about the restaurant industry from the inside out. Different sales techniques and most importantly retention techniques. I have also added valuable customer service practices.
workplace culture: absolutely adore my direct coworkers and the AE's I work with. Overall moral is high and it is a wonderful experience working with people who have been in this industry for years.
hardest part of the job: I would say the hardest part has been with keeping retention high. Mostly because the economy in California is in a weird place and i have restaurant closures on a weekly basis now. It is hard to see a merchant close their doors.
most enjoyable part of the job: I love meeting with merchants that understand the vast marketing we provide on a pay by performance program and value what RN does for them and brings to the table. I truly love helping the merchants.
A well received marketing product, but there is a lot of competition for the one part that makes you the sales rep a lot of money. Best not to be placed in mid size markets. Best in Large Metropolitan areas. Culture of the company is good and open. They listen to any idea you might have.
Anonymous (Former Employee) – Chicago, IL – March 31, 2017
Overall I had a good experience working here. Nice people, good managers overall, a CEO who really cares about staff members and the business. I had a good manager and a good team. Corporate office in downtown Chicago is really nice and a good location. They get a lot of negative reviews on Glassdoor and I could not figure out why. I only left because I moved to another city.
Your supervisors are extremely supportive. they are always encouraging. a typical day would be making calls around the country and setting appointments for Account Executives with a daily goal set in order to make the monthly quota. supervisors are always there to make sure you succeed and exceed expectations that you set yourself and those that have been set for you.
Account Manager (Former Employee) – Seattle, WA – February 8, 2017
management in home office are unwilling to support remote employees. The sales manager was horrible. Unprofessional, racist, and unskilled at actual sales. This behavior was reported to management by several employees in the territory and they did nothing; hence the ridiculous amount of turnover.
Set your own schedule
Disconnected and ineffectual management. Poor expense reimbursement
Member Services Supervisor (Former Employee) – Hollywood, FL – August 4, 2016
RewardsNetwork rewards their employees financially for their sales efforts. A typical day consists of a performance review from the previous day, discussing the sales strategy and lead allocation. Shortly there after the sales team aggressively begins calling to meet their daily/weekly goal.
Job description drastically changed from rewards programs to factoring
Account Executive (Former Employee) – Chicago, IL – April 12, 2016
The company during my tenure was changing their business from the administration of airline rewards programs to advance factoring i.e. selling money based on future accounts receivable. The plan was not thought out and entry into the market was initially not successful.
Account Executive (Current Employee) – New York, NY – April 7, 2016
great work/life balance, but pay is horrid compare to similar organization. Company culture has changed dramatically for the worst reflecting the kind of companies you run away from. the new changes seems to aim to get rid of tenure rep....I would advise them to go back to what make tenured employees love the companies
Operations Department (Former Employee) – Chicago, IL – August 12, 2015
The turnover rate is extremely high and management/leadership team is horrible. For the company to have been around for 30+ years, you would thing they would have everything together and in order, but they don't.
They do not care about how they treat their employees, they've gone through 2 CEO's within 2 years, and they are quick to through their employees under the bus.
People out of their Hollywood, FL office as well as the Chicago, IL office are always either voluntarily leaving or they are firing someone for no apparent reason.
You will not find Rewards Network on any "top companies to work for" list because they treat their employees like trash.
I would not recommend this company to anyone in my professional/personal network.
Unstable working environment, management is always under stress
Contract Operations Specialist (Current Employee) – Chicago, IL – July 26, 2015
With a high turnover rate and recent layoffs the employees are somewhat stressed. Management is constantly changing procedures which makes it hard to keep track of whats going on. No strong leadership with the new CEO.
On a positive note the level teamwork is strong, we keep each other afloat in a sea of confusion.
Fun enviornment, ping pong tournaments, group outings