I worked for the help desk (as a student there as well), assisting students with forgotten passwords and various things of that nature. In addition, we also assisted in general hardware maintenance and software troubleshooting for professors and faculty members. I personally learned quite about re-imaging, a plethora of software and general customer service skills. The mid-level management were great, hard working people that helped us entry level/learning members learn about the field and gave real world experience. The upper management seemed to try and cut the assistance possible by the help desk through a variety of means and ultimately hindered the jobs ability to help people. The hardest part of the job I would have to say is dealing with the occasional person who doesn't speak English all too well. On the contrary, meeting so many people and being able to assist them was the most enjoyable part as well.
Learning on the job, assisted in loan payments, friendly environment, part time
Upper management fighting mid level management, high stress during start of new semester