We ensure our team members all stand behind our core values, including, Care and Do the Right Thing. Riverstone Communities is an equal opportunity employer and embraces a diverse workplace. We do not tolerate or condone any mistreatment of team members. We are glad you hear you had an excellent experience with your past team members and are sorry to hear your entire experience with us was not that way. We strive everyday to make Riverstone Communities a place that all team members enjoy working. We will continue to take feedback that we receive to ensure we do just that.
Riverstone Communities find team member recognition to be a very important component of creating a successful workplace. Although attendance to events in and out of work is expected, team member’s are never mandated. Although these events always take place during the normal workday, we understand that our team members have families and other obligations that come first. In addition, all events put on by Riverstone Communities for their team members, are paid for by the company. Our intent of these events is to take time away from the workday to bring the team together for some fun and laughter. These events do achieve this goal - we apologize if you did not feel this way.
Thank you for taking the time to give us your feedback. We are happy to hear you were able to leave Riverstone Communities with some additional skills from when you started. We are working on providing a better and more efficient way for our team to grow their career at our company. We understand that is what is important to our team members, therefore we have focused our efforts to making this better.
At Riverstone Communities, you own your time management, efficiency and results. We do not require team members to work seven days a week, however, we expect the job to get done by every team member. Events held at the community are a bonus to our residents and help us live our mission. Sometimes they are on weekends or after hours, so more residents can attend. In that event, we allow days off, comp time and depending on the position overtime. Property Management, like any other customer service business requires people to be at work when their customers need them. This is something discussed during the interview process and when a team member starts with us because we want our team members to see value of the events as much as we do. We do appreciate all of our team members and their efforts as seen in the many team member focused programs we have; Make a Dream, conferences, extra PTO for meeting monthly goals, just to name a few. We apologize you had a poor experience with us and wish you the best in the future.
We apologize that you had a poor experience with Riverstone Communities during your time with us. We do our best to provide a good work environment and do care for our employees. We appreciate your feedback and will use it to see how we can do better in the future. As far as job postings, this is not meant to make anyone feel on uneasy ground, it is so we have a pipeline for future growth and an emergency plan.
I am very sorry if you had a less than stellar experience working at Riverstone Communities. We do strive to make this a great workplace and use feedback to do so. We be sure to document every process so it is easy for people to follow. And yes, we have a lot of check ins to be sure our staff is supported as well as it provides many ways to reach out if a team member feels their needs are not being met. I can understand that it is difficult to have set lunch times in a customer service business, although we do allow time for the required lunch hours. Our staff has a lot of flexibility to move their lunch times as needed. You may not have had a chance to experience our Living the Mission programs that we have for the residents and team members which we are extremely proud of. We have food banks, tutoring, etc for the residents and an amazing program where we give back to a team member in need.
Riverstone Communities as a whole likes to use many resources to help us grow and become a better organization. That occasionally does involve management books because we are not perfect and using other peoples’ experiences helps us to see things differently. Our CEO and President have been in our industry business for 20 years and 13 years respectively and have helped to build the successful company that we have today. Change is very common to keep the organization moving forward, which also involves high expectations and we understand not everyone is able to adjust to that and perform to those expectations. Riverstone Communities is not the organization for everyone.
We always appreciate your feedback and are so glad to hear that we were able to provide you with an opportunity to improve and grow yourself. We try to keep travel as minimal as possible although sometimes it is necessary to meet the needs of the business and fulfill the needs of the position you held. Part of our travel, is opportunities for additional training to grow in the field. We wish you the best of luck in your future endeavors as you search for opportunities that better suit your interest.
Thank you for writing us a great review! We are glad to hear you enjoyed your time with our company. We do our best to provide our team members with an opportunity for work/life balance and to enjoy the place that they come to work at each day. We are always open to any feedback, good or bad, so please continue to give it.
We are sorry to hear you had a less than excellent experience while working for Riverstone Communities. We do offer various training sessions and growth opportunities, although those will advance your career, they may not result in an actual change in title. We always choose to promote from within first, however, there needs to be a position available to do so. At Riverstone Communities, we try to provide a realistic job preview before you accept a position with us, but will always use this feedback to better ourselves and to ensure new team members understand their role before accepting. Lastly, we work with our leaders to ensure they are displaying our company values each and every day - one of those is "be direct". We will continue to focus our training efforts there.
Comment – September 27, 2017
Your feedback is valuable to our organization. We feel we give every team member the opportunity to grow and reach new potential. Part of doing this is taking on extra tasks when needed and being accountable for your actions.
We do admit that we have high expectations as any successful organization does. However, we are clear about those expectations at all times. We also allow team members resources to get assistance should they need it.
We are a process and policy driven company and any violators are handled accordingly, provided that leadership is made aware of an issue.
At times, it is necessary to put in more than a 40 hour work week, however, we do offer work/life flexibility when the need arises (as you mentioned with holidays and PTO time offered). Each team member manages their own properties and tasks, thus the time it takes to meet all job requirements. We do also provide training on time management should any team member need it.
Comment – July 18, 2017
Thank you for taking the time to share your feedback. From the top down, our company mission is to enrich the lives of our team members and our residents. We strive to provide an environment where team members and residents feel they’re valued, treated fairly and respected. At times however, it is necessary to work through difficult circumstances that are more challenging than normal - however, we always approach those with our company values and mission in mind and work towards a positive resolution. Although every Team Member has accountability to their success here with our organization; we always strive to provide as much support as needed to ensure success at all levels.
After doing an evaluation of our compensation packages in comparison to other employers in our surrounding metro areas as well as our industry, we find that our compensation and benefits, while not above average, are fair.
Comment – March 15, 2016
Thank you so much for taking the time to provide your feedback on our organization. Although we would have to disagree with your feelings on our company - we appreciate and respect your opinion. We strive to live by our mission of enriching the lives of our residents and our team members. We have this mindset with all of our properties, tenants and team members. Certainly some properties are more difficult to manage than others - but we honestly do strive to live by our mission each and every day. We do have a website that gives a much better picture of who we are and what we stand for. I would encourage anyone to check it out for a full understanding of Riverstone Communities - www.rivstone.com. Best of luck to you in the future!