Thank you for taking the time to write us a review! We understand that things can come up unexpectedly and throw off the organization of the day. Although we try to prevent that, we are not perfect and continue to work on being better. We appreciate your feedback.
We appreciate and value your hard work throughout your years with us here at Riverstone Communities. This feedback always means a lot, so please continue to provide it - good or bad.
We enjoy learning about your positive experience with Riverstone Communities. We care about our team members and want to ensure we are doing things that they find are important to them, including providing a good work life balance. Please continue to provide us with feedback, via email@example.com, so we can continue to grow and ensure our team’s continued success. Thank you!
Thank you for bringing your feedback to us. We apologize your experience as a team member at Riverstone Communities was less than positive. These are not things we like to hear and are working quickly to address these concerns. We do wish this was brought to us sooner, so we could have helped the situation earlier. We do have the See Something, Say Something program that encourages you to speak up and bring issues to higher management if you are not getting what is needed from your manager. Comp time is not something we promote or support. If you would like to provide us with additional details, please email firstname.lastname@example.org. We are happy to discuss this further with you.
Thank you so much for taking the time to write a thoughtful review. We are glad your time here with us has been positive! Please continue to provide us with feedback as you have it.
Thank you for taking the time to write a kind review! We appreciate hearing about your experience with our company and are glad to learn that you enjoy working for Riverstone Communities. We care deeply about our Team Members and our residents. Please continue to provide us with feedback (via email@example.com) - good, bad or otherwise so we can continue to grow and ensure our team’s continued success.
We are sorry you had a poor experience while working for Riverstone Communities. We do take your feedback very seriously and would like to discuss the “illegal and un-permitted work” you refer to in your review. Please reach out to firstname.lastname@example.org as soon as possible, so we can get further details. Please keep in mind that mobile homes are not under the same code as houses or buildings so you may have a misunderstanding here, however, we would need to have a discussion to better understand. We do not permit/condone illegal work to be done at Riverstone Communities.
Our See Something, Say Something program provides a way for our team members to speak up when they feel something is not right. This is available and promoted throughout the organization. They can either do this anonymously or they can provide their name, but it offers the opportunity for us to correct situations that are wrong. If someone does not speak up, we are not able to fix it. Unfortunately, although it is responsibility of the team member to report issues to their company, they fail to, making it challenging for company leadership to address concerns.
We also have a monthly meeting with our maintenance teams so they are able to talk directly to HR and other members of upper management about any issues, concerns, questions, etc. In addition to this, we conduct anonymous surveys throughout the year. Finally, we have a completely independent hotline team members can call to report concerns. As mentioned above, team members have a duty to report such items to the employer. We are very transparent and strive to be a premier employer, which is why we have many outlets to speak up and contact anyone in the organization.
Each year we do a pay evaluation to ensure we are paying at market value for the job being done and this year was no exception. We want to make sure our team members are being paid a fair hourly wage for the time they work, in addition to the 11 paid holidays, paid time off, and other benefits we offer. This past year, each maintenance team member took part in a Maintenance Trade Show offering them additional training, a chance to network with peers, and for most a free trip to Florida. They learned how to better serve our residents and the communities we own - focusing to quality. We care about all of our team members and want to make sure we are doing our best to help them grow. We truly feel all of our team members are “Living the Mission” when it comes to the numerous food banks, clothing drives, resident events we do in our communities - the list continues to grow each year. Our Mission and Values are very important to us. less
Our team members own their success at Riverstone Communities. Whether it is through constructive feedback or continued learning, it is up to the team member to embrace what they learn and work to better themselves. You have weekly 1:1 meetings with your manager and annual performance reviews where expectations are discussed. In these meetings, you are also told what you are doing well. It is never our goal to surprise someone with a termination which is why feedback is constant. Here at Riverstone Communities, you always know where you stand. It is then up to you to improve where necessary and continue doing what you are doing well. This all encompasses Riverstone's Core Value of Be Direct.
We ensure our team members all stand behind our core values, including, Care and Do the Right Thing. Riverstone Communities is an equal opportunity employer and embraces a diverse workplace. We do not tolerate or condone any mistreatment of team members. We are glad you hear you had an excellent experience with your past team members and are sorry to hear your entire experience with us was not that way. We strive everyday to make Riverstone Communities a place that all team members enjoy working. We will continue to take feedback that we receive to ensure we do just that.
Riverstone Communities find team member recognition to be a very important component of creating a successful workplace. Although attendance to events in and out of work is expected, team member’s are never mandated. Although these events always take place during the normal workday, we understand that our team members have families and other obligations that come first. In addition, all events put on by Riverstone Communities for their team members, are paid for by the company. Our intent of these events is to take time away from the workday to bring the team together for some fun and laughter. These events do achieve this goal - we apologize if you did not feel this way.
Thank you for taking the time to give us your feedback. We are happy to hear you were able to leave Riverstone Communities with some additional skills from when you started. We are working on providing a better and more efficient way for our team to grow their career at our company. We understand that is what is important to our team members, therefore we have focused our efforts to making this better.
At Riverstone Communities, you own your time management, efficiency and results. We do not require team members to work seven days a week, however, we expect the job to get done by every team member. Events held at the community are a bonus to our residents and help us live our mission. Sometimes they are on weekends or after hours, so more residents can attend. In that event, we allow days off, comp time and depending on the position overtime. Property Management, like any other customer service business requires people to be at work when their customers need them. This is something discussed during the interview process and when a team member starts with us because we want our team members to see value of the events as much as we do. We do appreciate all of our team members and their efforts as seen in the many team member focused programs we have; Make a Dream, conferences, extra PTO for meeting monthly goals, just to name a few. We apologize you had a poor experience with us and wish you the best in the future.
We apologize that you had a poor experience with Riverstone Communities during your time with us. We do our best to provide a good work environment and do care for our employees. We appreciate your feedback and will use it to see how we can do better in the future. As far as job postings, this is not meant to make anyone feel on uneasy ground, it is so we have a pipeline for future growth and an emergency plan.
I am very sorry if you had a less than stellar experience working at Riverstone Communities. We do strive to make this a great workplace and use feedback to do so. We be sure to document every process so it is easy for people to follow. And yes, we have a lot of check ins to be sure our staff is supported as well as it provides many ways to reach out if a team member feels their needs are not being met. I can understand that it is difficult to have set lunch times in a customer service business, although we do allow time for the required lunch hours. Our staff has a lot of flexibility to move their lunch times as needed. You may not have had a chance to experience our Living the Mission programs that we have for the residents and team members which we are extremely proud of. We have food banks, tutoring, etc for the residents and an amazing program where we give back to a team member in need.
Riverstone Communities as a whole likes to use many resources to help us grow and become a better organization. That occasionally does involve management books because we are not perfect and using other peoples’ experiences helps us to see things differently. Our CEO and President have been in our industry business for 20 years and 13 years respectively and have helped to build the successful company that we have today. Change is very common to keep the organization moving forward, which also involves high expectations and we understand not everyone is able to adjust to that and perform to those expectations. Riverstone Communities is not the organization for everyone.
We always appreciate your feedback and are so glad to hear that we were able to provide you with an opportunity to improve and grow yourself. We try to keep travel as minimal as possible although sometimes it is necessary to meet the needs of the business and fulfill the needs of the position you held. Part of our travel, is opportunities for additional training to grow in the field. We wish you the best of luck in your future endeavors as you search for opportunities that better suit your interest.
Thank you for writing us a great review! We are glad to hear you enjoyed your time with our company. We do our best to provide our team members with an opportunity for work/life balance and to enjoy the place that they come to work at each day. We are always open to any feedback, good or bad, so please continue to give it.
We are sorry to hear you had a less than excellent experience while working for Riverstone Communities. We do offer various training sessions and growth opportunities, although those will advance your career, they may not result in an actual change in title. We always choose to promote from within first, however, there needs to be a position available to do so. At Riverstone Communities, we try to provide a realistic job preview before you accept a position with us, but will always use this feedback to better ourselves and to ensure new team members understand their role before accepting. Lastly, we work with our leaders to ensure they are displaying our company values each and every day - one of those is "be direct". We will continue to focus our training efforts there.
Comment – September 27, 2017
Your feedback is valuable to our organization. We feel we give every team member the opportunity to grow and reach new potential. Part of doing this is taking on extra tasks when needed and being accountable for your actions.
We do admit that we have high expectations as any successful organization does. However, we are clear about those expectations at all times. We also allow team members resources to get assistance should they need it.
We are a process and policy driven company and any violators are handled accordingly, provided that leadership is made aware of an issue.
At times, it is necessary to put in more than a 40 hour work week, however, we do offer work/life flexibility when the need arises (as you mentioned with holidays and PTO time offered). Each team member manages their own properties and tasks, thus the time it takes to meet all job requirements. We do also provide training on time management should any team member need it.
Comment – July 18, 2017
Thank you for taking the time to share your feedback. From the top down, our company mission is to enrich the lives of our team members and our residents. We strive to provide an environment where team members and residents feel they’re valued, treated fairly and respected. At times however, it is necessary to work through difficult circumstances that are more challenging than normal - however, we always approach those with our company values and mission in mind and work towards a positive resolution. Although every Team Member has accountability to their success here with our organization; we always strive to provide as much support as needed to ensure success at all levels.
After doing an evaluation of our compensation packages in comparison to other employers in our surrounding metro areas as well as our industry, we find that our compensation and benefits, while not above average, are fair.