Gantry technicians are subject matter experts who are required to aid its end users through the support process. When interviewing with them, I impressed them with my experience in project management and was told that my technical skills were far less important in this role. What appears to be the disconnect in this role is the expectations given to you by your RL Canning supervisor and the in house tech liaison. The in house "liaison", can request things such as, spinning up new servers, managing back-ups, tracing fiber, rebuilding SAN storage, and a multitude on other things. So, expectations of your offsite RL supervisor and your liaison on separate spectrums. Add into that knee-jerk reactions, gossip, and micromanagement.