Robinhood Employee Reviews

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5.0
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Great learning experience
Brand Ambassador (Former Employee) –  Columbia, MONovember 20, 2018
Learned a lot about the company and why it should be used by many college students. Also connected me with other jobs. I am thankful for the opportunity.
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4.0
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Fun start-up company
Executive Assistant (Former Employee) –  Palo Alto, CAMay 29, 2018
The culture is very relaxed, everyone is very young and very friendly. Free daily lunches, unlimited snacks. Because it's a small company, there is no room for any errors.
Pros
Free lunches, great perks
Cons
Quick to let you go if you're not on top of it
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3.0
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its ok
BROKER OPERATIONS SUPPORT (Current Employee) –  Palo Alto, CAJanuary 1, 2018
as a contractor, the employees there try to include you in. but its definitely still like a startup in some ways, a little messy but with lots of room to grow
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2.0
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Start up run by a bunch of 20 year olds. (review from a customer service contractor)
Operations Analyst (temporary contractor) (Current Employee) –  Palo Alto, CAJuly 2, 2017
Robinhood is a start up company run by mostly Stanford graduates. There are some merits to this, but there are some serious problems as well. This company is disorganized (it's a start up, so of course), management is extremely inexperienced (although adaptable to the situation). There is no actual training in customer support, new employees just sit down with another employee. I was training employees after being there for 3 weeks. The management is young and inexperienced and can be very political. If one co-worker doesn't like you, that co-worker can easily pull strings and get their friends from up above (this includes managers and the boss) to come down on you.The managers are very naive and very easily take sides between employees. The co workers have a lot of "alliances" and "enemies" and the managers are easy for them to manipulate for their purposes.

There is no dress code, the company buys lunch for its employees on the daily, it provides snacks, and generally the company itself tries to treat its employees well. If you're a contractor, you're basically rinse and repeat for Robinhood. You can't really expect to move up that far. You're going to hit a wall because you need to be a licensed broker to do so much and Robinhood does not want to hire actual Robinhood employees at this time. Some brokers (not all of them, some are extremely helpful and diligent working with the tier 1 customer service reps) are lazy and unhelpful. If you're dealing with customers, or if you need help from someone (and you need a lot, being tier 1 and not credited with the authority to
  more... even talk about certain things in a brokerage), that person pretty much decides to help you if they want to or if they like you. There is not much degree of accountability for the employees that the management likes. If you're at the bottom of Robinhood, expect to do a lot of work that no one else wants to do.

A lot of employees have no idea what the policies even are because there's no transparency and no one knows what's going on. It's our job to enforce policies, but they change whenever someone just wants them to and nothing is communicated. People will just bad mouth and mock employees who don't know these things as if they're obvious. But ultimately, if the company itself doesn't actually train its employees or communicate with them, how can you expect any employees to know or enforce anything? At that point, it doesn't matter who you hire, everyone will give you the same results.

Ultimately, I got what I signed up for; a temporary contracting job at a start up.
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Pros
free lunches, adaptable management (although disorganized), no dress code, lots of people in their 20s (if that's important to you), an entry into the financial/stock-broking industry, learning about stock broking
Cons
political, inexperienced and incompetent management, lack of accountability, lack of structure, lack of transparency, lack of professionalism
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3.0
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Start up
Auditor/Compliance (Former Employee) –  Palo Alto, CAJune 26, 2015
a typical start up with great perks. Full kitchen and lunch ordered daily. Mostly engineers and programmers from Stanford. Great energy
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Overall rating

3.6
Based on 7 reviews
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Ratings by category

3.7Work/Life Balance
3.7Compensation/Benefits
3.0Job Security/Advancement
2.7Management
3.7Culture

Ratings from women

2.8InHerSight Score

2.5Personal Development

2.4Career Opportunities

3.6Family Support

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