Great place to work and good pay for entry level positions. HR is the only issue in this place, should really do background search completely before hiring anyone. Corporate/HR should realize people make mistakes and give second chances instead of suspending people with criminal history that is non related to bank duties. They can also turn them away from beginning. Again,nothing but great people working there but HR is heavily flawed.

Pros

flexible schedule Great managers Great co workers Everyone is willing to help you learn

Cons

Was this review helpful?

Terrible

Customer Service Representative (Former Employee) - Plymouth, MA - February 24, 2022

Worked in the call center. Terrible place to work. Nonstop calls. Felt like a sweat shop. Manager was awful, lied to customers, and micromanaged. Not sure what the branches are like to work at, but RUN from the call center jobs.

Was this review helpful?

Rockland Trust insights

Based on 25 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Ability to learn new things

Areas for improvement

Fair pay for job
Overall satisfaction
Clear sense of purpose

Nice beginner job, not for life though.

Teller (Former Employee) - Massachusetts - February 4, 2022

Great co-workers. Nice training before starting. However, low pay for the amount of work that is expected from a teller. Reviews weren't always done fairly. Too focused on referrals (even during the height of the pandemic.) Always saying they would hire from within but difficult to leave the teller position.

Pros

Great co-workers, set schedule, set pay, paid time off, benefits

Cons

Low pay, not easy to get a new position, reviews don't focus on everything you do

Was this review helpful?

Great people, pay not so much

Teller (Current Employee) - Rockland, MA - May 21, 2021

Great group of people. The starting pay is low for the level of responsibility. Company has good other benefits but likely can’t afford to stay long term. Nice to have bank holidays

Pros

Nice people

Cons

Training since orientation basically nonexistent

Was this review helpful?

Good culture, push for sales can be a bit much

Branch Employee (Current Employee) - Boston, MA - April 26, 2021

Benefits are good with 401k, medical, dental, vision, and pet insurance. The company's response to COVID has been exemplary, going above and beyond to ensure employee and customer safety. Branch employees have quarterly/annual sales goals in a variety of categories. At times, employees are under pressure to have sales figures in excess of these stated goals.

Pros

Coworkers, benefits, response to COVID

Cons

Sales pressure, not easy to reach other departments

Was this review helpful?

Rate your recent company

Share your experience to help others

Tedious but the pay is okay and the benefits are good.

Customer Service Representative (Current Employee) - Norwood, MA - March 9, 2021

Thought this job would allow me to grow and learn more financially but I have not learned much to apply outside of work. I wanted to learn and help people with loans but the promotion to that is stagnate.

Pros

benfits are good, flexible scheduling

Cons

lack of encouragement for growth, lack of career path to develop

Was this review helpful?

Very unproductive department

Project Manager/ Facilities (Current Employee) - Rockland, MA - March 12, 2020

Not a forward thinking energetic department. Not receptive to new ideas or technology. Lots of meetings, very often 2+ hours each. Spend more time at meetings and spreadsheets that all contain the same info.

Pros

Close to home

Cons

See above review

Was this review helpful?

Productive, fun, and diverse work group!

TELLER SPECIALIST II (Current Employee) - Oak Bluffs, MA - January 24, 2020

I love working for Rockland Trust. The benefits are competitive with the other companies i have worked for in the area, and they really care about a good work/life balance.

Was this review helpful?

Excellent place to work

Teller Specialist II - Banker (Current Employee) - Attleboro, MA - November 6, 2019

Rockland Trust is a very good employer, with a good supporting staff. Unfortunately they have limited growth potential, without a significant amount of travel for where I live. Rockland Trust always treated me well.

Was this review helpful?

Rockland Trust is a great place to work

Universal Representative (Former Employee) - Middleborough, MA - October 15, 2019

Great environment, pay and coworkers, I would definitely recommend working for Rockland to anyone! They offer great products and services to its customers.

Was this review helpful?

Jobs at Rockland Trust

See more jobs

Collections Assistant

Brockton, MA

11 days ago

Call Center Representative-Norwood

Norwood, MA

30+ days ago

Special Assets Officer

Brockton, MA

16 days ago

Call Center Representative, Trainee- Franklin( Hybrid)

Norwood, MA

30+ days ago

CIC Call Center Representative-Norwood (Hybrid Schedule)

Norwood, MA

10 days ago

Best place to work!

Relationship Banker (Current Employee) - Melrose, MA - March 26, 2019

Rockland Trust is the best employer! I have no complaints besides having to work weekends. The only reasoning am looking for another job is due to the long commute.

Pros

Amazing culture, Host tons of events, ideal benefits, Pto, and great pay!

Cons

Most branches are down south in Massachusetts.

Was this review helpful?

Management is unclear of expectations and unethical

Manager (Former Employee) - Boston, MA - February 27, 2019

I left because my manager asked me to do unethical sales. My manger also was a severe micro manager to the point of asking me to schedule bathroom breaks. Employees gossip to no end. Managers do not work well together.

Pros

Salary

Cons

Micro managers, unethical

Was this review helpful?

Good people, good hours

Teller I (Current Employee) - East Falmouth, MA - January 27, 2019

Rockland Trust is a good place to work for those who want to work in fiance. The hours are good for a employee with children at home or for someone likes to do something at night. The hours are also good for someone who could use a second job at night. The people I work with are great.

Pros

Hours Good work enviroment

Cons

Tedious

Was this review helpful?

Great Place to work

Bank Teller (Current Employee) - Brockton, MA - January 8, 2019

Super friendly and get training program giving you all the knowledge you need to know to do the job at a high level. The people and experience was the best part of the job

Was this review helpful?

Friendly workplace

Teller I (Former Employee) - Hyannis, MA - July 21, 2018

Overall a friendly workplace and very customer-focused, I enjoyed building relationships with all of my customers Like any bank, they are pushing sales which isn't my thing

Was this review helpful?

no room to grow

Personal Banker (Current Employee) - Rockland, MA - July 12, 2018

no work/life balance. not paid enough. long days. no advancement. never enough staff. reputation, customers and co-workers are great. community involvement is great.

Was this review helpful?

Overall very positive experience

Teller (Former Employee) - Middleboro, MA - May 31, 2018

I started out as a summer teller, eventually became a permanent float teller and then strictly weekends. A typical day was performing transactions, assisting customers, and resolving customers issues. I learned a lot about banking and finance through this job which was beneficial as I entered adulthood. Management and coworkers were awesome, and most customers were just as awesome and friendly. Incredibly flexible and accommodating. Pay was good based on your position. Always openings within the company to allow for advancement. I would've stayed had I not decided to pursue another career option. Great experience and I actually miss it!

Pros

Advancement opportunities, education opportunities, good pay, coworkers/management, flexible, friendly customers, learning a lot

Cons

None

Was this review helpful?

Great place to work!

Teller II (Current Employee) - Massachusetts - May 7, 2018

The company really cares about their employees. The experience is different in every branch I have visited, but usually managers are really supportive and care about your needs. The best part of the job is getting to know our customers and co workers, but working with cash all day can be stressful al times.

Pros

great benefits

Cons

little room for advancement

Was this review helpful?

Good work life balance

Massachusetts (Current Employee) - Massachusetts - April 26, 2018

A good company to work for. Good work/life balance and a culture that supports diversity, opportunity and community. Strong advocates for their customers and high value placed on each relationship.

Was this review helpful?

Stressful environment / Lacking strong management / under paid

CUSTOMER INFORMATION AGENT (Current Employee) - Plymouth, MA - January 23, 2018

This position is short lived. You are unfortunately under appreciated and unpaid for the what you are expected to do. Managed had went down hill fast and the turnover rate is rapidly increasing.

Was this review helpful?

Culture is not like any other bank

AVP Branch Manager (Current Employee) - Melrose, MA - November 15, 2017

Rockland is a great company, wins many awards and continues to expand. Their benefits are average and normal hours are expected. My experience is different, managing a 7 day a week location makes my work/life balance difficult as i work 6 days a week. Current middle to senior management needs to turn over, average tenure of management is 20+ years. Advancement is difficult because of the lack of retirement from current management team. Culture is laid back, not pushy in sales, which is very different from other banks. Service is what they preach and what they expect.

Was this review helpful?