Need to be Reminded of Mission, Vision and Core Values
Employee (Former Employee) – Illinois – November 27, 2018
Co-workers among the best I have ever worked with- genuine, dedicated counselors, good feeling to be part of a team and know you are making a difference, decent benefits and generous PTO.
Heavy workload with unreasonable expectations and time constraints with overtime not being an option, limited training provided, coverage when someone out of office is virtually non-existent, not a question of IF burnout will happen but when.
Management needs to listen to concerns, ask questions and follow up. Making demands without listening or asking questions to those actually doing the job is useless. Provide the necessary tools and support staff for everyone to succeed, pay attention, COMMUNICATE. Rapid growth taking a toll, focus on what you already have.