Working as a call center representative
Call Center Representative (Former Employee) – MI – July 18, 2018
Do not... I repeat NOT take this job without working on another gig. First of all the Saginaw Call center has a GREAT staff for the most part....however this company is extremely unprofessional! The managers are loud and obnoxious. While talking on the phones you can easily hear then sharing stores in the background. But they ensure staff are not doing the same. One managers nitpicks and begs. They’re petty disagreements, and all around a dark cloud over the center. Cooperate and the higher ups are just as rude. All they care about are numbers. Make 20 appointments they still want dials and vice versa. And if you don’t? Be prepared to tell them why.
Let’s just say the people you call WONT be the only obstacles you have to work through. That call center is like a CIRCUS unprofession, loud, unorganized, and all around negative. It’s not worth the headache.
The turn over rate is extremely high so one thing is for sure you can count on picking up shifts from time to time, schedule changes, and availability request denied.
And lastly there’s only a handful that will actually be granted FT do not count on excelling at this job.