Office Assistant (Former Employee) – Canton, MI – October 1, 2017
At first I liked it. I was an Office Assistant there but after a while I felt like my title was Office B!t3h. I love helping out but when I got called into an office and someone says to me "make me a copy of this because I don't feel like getting up", I had enough. I was honestly NON STOP and they told me I still had things to learn to do on my own. Lunch time was bad too. A group would always lunch together in the break room and they'd be in there for over an hour. I just felt like I was always being watched at everything I did.
I have never encountered a school that only cared about numbers! That's it, nothing else. This is a school for profit. Admission staff are treated as salesmen, while the Education staff are treated as social workers. Ross policies are to enroll ANYIBE by any means. This includes if students do not have diplomas or GED's. Corporate apply extremely harsh pressure on all departments. Insults are made on a daily basis by corporate. Admission staff must make at least 300 or more calls a day and an enrollment everyday! Please stay away far as possible. Run very fast!
Dental Assisting Instructor (Current Employee) – Evansville, IN – May 20, 2018
You intially think this job will be rewarding and helping students acheve a medical education they can use for a lifetime is a great feeling, but the school is so corporate heavy that there is no way you can be fair, help everyone and keep integrity. It's all about which campus has the highest percentage of passing graduates. Numbers numbers and more corporate numbers is what its all about. That is why the turnover rate is high, it's hard for a caring pasionate teacher to last in that kind of hostile environment.
Manager (Former Employee) – Grand Rapids, MI – April 29, 2018
You can gain some good job skills at Ross. The job is very demanding and you grow a thick skin while working under pressure to get results. The desire is to see students win at their chosen career appears to be the goal of everyone but the tactics to achieve the results can sometimes be brutal especially in FA and Admissions. Not much room for advancement.
Admissions Representative (Former Employee) – Muncie, IN – March 21, 2018
Really bad culture. Micromanaging is an understatement. Yes the money is good, but only if you are willing to sacrifice yourself in many ways. You must be able to be insulted daily and be responsible for quotas that are impossible to maintain.
Admissions Representative (Current Employee) – Michigan – March 4, 2018
Pushy and unethical position. Expectation of 30 dials per hour as well as one enrollment per day. You are expected to push each student to enroll even if there are significant obstacles preventing it such as from manically constraints. You are more of a sales person than guidance for students.
Employee (Former Employee) – Ohio – February 26, 2018
When I first started at Ross, I really thought that I was going to be making a huge difference and helping students succeed. I was in it for all the right reasons, helping people get a career as an entry level health professional. I was very passionate about it. I had a great relationship with the students and staff. I made myself available all hours of the day to help people succeed.
Policies are put into place for a reason. The students ran the show from the beginning. They would walk in and do whatever they wanted, when they wanted and it takes a toll on everyone. The students wouldn't follow policies, they cussed at the instructors and staff, they cheated, threatened instructors and classmates, they missed a ton of class and had no idea what they were doing when they went out on their externship. We allowed them to do whatever they wanted because we didn't want a drop (it looks bad for accreditation). In the end, the students would go to their externship and get dismissed for not showing up, being late, having a bad attitude, not being in dress code, not knowing how to do their skills. What is allowed is what will continue and how are we helping these students if we aren't preparing them for what it's like in the real world? The student goes out in the field representing the school. How is this a good thing that we string them along and keep them after they cheat, fail,use profanity daily, disrespect the instructor and miss so much class? They will do the same thing in the field with Ross attached to them. This is not helping the reputation of the school whichmore... is in turn affecting placement. Once the bad reputation is out, then no one will want to enroll and this effects your enrollment numbers. Employers only want the best. There is a huge difference in helping someone vs enabling them.
Instructors work very hard without the recognition or compensation they deserve. They only get paid for their class hours. They are also required to do an office hour a week, quarterly faculty meeting (2-3 hours), grading (5 hours a week depending on class size, sometimes more), prep for class (up to 5 hours a week depending on class size), creating activities for the class on your own, doing weekly huddles with staff, and two in-services a year, all not paid. They will entice you with a great hourly wage, but then when you get into the job, you realize that once you break down the hours you work, it ends up being minimum wage or less.
I was thankful for a mostly great local staff and faculty. Ross has lost many great, hard working employees because they didn't support them or their unethical practices affect the moral compasses of good people. It seems corporate only cares about money and not the staff or students. Take care of your employees and your employees will in turn take care of your business.less
Career Development Representative (Former Employee) – Johnson City, TN – January 24, 2018
Ross is a for profit education facility that overcharges students grossly that they know cannot afford the program. Students go in debt up to 20 grand for a certificate program that only leads to barely above minimum wage employment upon graduation. Teachers and staff are poorly paid and overworked. Entire employee base was a cut throat environment where there was no loyalty from company or to company. I would not recommend working for Ross by anyone
Admissions Representative (Former Employee) – Davison, MI – January 18, 2018
They do warn you about being micromanaged. However the extent is pretty unbelievable until you experience it. They use the spray and pray method for contacting "prospects." Which is not very useful. Management is very obviously doing calls to push compliance but its right up to that edge that borders unethical. Saw many things done out of compliance in regards to getting students to enroll. Communication between management and campus level is a joke. Things change day to day without much notice if any. Its mostly found out by doing things wrong for months until they realize they never told you it changed. Then you're reprimanded. Hourly reports on your accomplishments which is a mandatory 40 calls an hour, to people that don't want you calling.
Director is amazing
They have no real control over your position, those that do are rarely there and don't take the time to know you in any way, Cold calling, Micromanaged, Paid monthly, Lack of contact with corporate
CDR (Former Employee) – Clinton Township, MI – January 12, 2018
They have unrealistic goals set by their accrediting agency. Admissions uses no discretion on who they enroll because it’s all about profit for them. They’re too top heavy with many unnecessary positions. Way too many unnecessary processes that could be streamlined. They are understaffed in major positions, e.g. financial aid, career services, instructors. They train in programs you don’t even need to go to school for, e.g. Pharmacy Technician.
Too many unnecessary top heavy positions. No integrity on who Admissions enrolls.
RMA/Instructor (Current Employee) – Norton Shores, MI – December 27, 2017
Good place to work if you enjoy teaching. The class starts at 6 PM and ends at 10 PM. I work 2 nights a week. Mixed culture. The hardest part of this job is to form a good employee out of students who have no work experience. Student success is my most enjoyable part of the job.
Instructor (Former Employee) – Anywhere – December 17, 2017
Monthly call for new instructors must be done on your own time. Grading papers done on you own time. Staff meetings on your own time. No paid holidays. No job security. They will take your job and give it to another instructor and switch your shift without regard. Hours are not guaranteed. No students no work no pay. Steer clear!
Medical Assistant Instructor (Current Employee) – Port Huron, MI – December 7, 2017
Love working at Ross. Wonderful co-workers. Great environment. A work environment that allows you to grow and better ones self. A place where opportunities and continuing education is valued and supported.
Faculty Lead MOA & MBAS & Online Instructor (Current Employee) – Online / Remote – November 6, 2017
Company is OK. typical Career College - lots of student retention efforts, extra effort needed to keep students focused on courses, but some students are great. Good course/curriculum base and able to offer suggestions which are acted upon. Overall, very happy.
Online education is flexible, good student support.
Lead Pharmacy Technician Instructor (Current Employee) – Davison, MI – November 1, 2017
I have been fortunate to work with amazing campus leadership. I have also worked at several locations. Each campus has different management styles. The management overall is very consistent. Expectations are made very clear. More often than not, other faculty are willing to lend a hand and help guide those that ask for help. I highly recommend Ross.
Instructor (Former Employee) – Saginaw, MI – October 30, 2017
I took over for another instructor who had done a lot for the program. I had to mend a lot of fences between the students and staff. I started the week she left, and was NEVER properly shown how to do my job. Then I was let go after a couple of months because I wasn’t doing my job. I would NEVER recommend going there, even as a student!