Current goal attainment is hindered by the "centralized" infrastructure. Due to this, referral sources as well as patients are upset because timelines are not met and thus business is lost to competition.
Patient Account Specialist (Former Employee) – Roy, UT – October 20, 2018
Management is a joke, they play favorites and if you're not one of them expect a lot of drama. Some people can walk around and talk with no consequences but others will get yelled at for performance. Very stressful.
A great business to expand customer service and sales, but Medicare cut backs made it difficult to expand to new products
Sales Representative (Former Employee) – Ruston, LA – October 13, 2018
I truly enjoyed the promoting and marketing of durable medical and respiratory equipment through educating doctors, nurses and other medical related business professionals about our products and services.
Flexibility in how you sell
Having to be on call as staff decreased due to cuts from Medicare
High Stress! Poorly managed company. You have to constantly apologize to customers and referral sources for rude customer service. Horrible job training and sales support. There are so many forces working against you to succeed. The area manager is a narcissist. Do not trust anyone within this organization.
Flexibility and income
High Stress, micromanagement, poor customer service to clients, too much paperwork and keeping track of orders, lack of integrity.
Respiratory Medical Equipment Technologist (Current Employee) – Fort Smith, AR – September 28, 2018
Corporate out of touch with staff. This company uses the cookie cutter approach to patient care i,e, one size fits all. They waste more money on trying to save money when it would make more sense to satisfy both the workers and patients by having an adequate amount of equipment to do the job with.
Cheap company to work for. Over worked and under payed
CSR - Customer Service Representative (Current Employee) – South Carolina – September 24, 2018
I have been with Rotech for over 4 years. Loved it when first started. Good management and employees but very short handed. Then manager retired. I ran the whole location by myself for little pay with no raise. Manager , Respirtory therapist, sales Rep, driver and CSR. Never a raise . Worked late to complete all work. Never an advancement. They hire new employees and start their pay higher than mine. Making me train and manager still can’t complete any work. Never offered me a higher position but was promised one.
Love patients, and pto
Short lunch breaks or none. Wasn’t fair . Some wouldn’t even clock out to eat
Middle management are sycophants, unprofessional and lack integrity or character. Worst place I've ever worked. I do not recommend anyone work there unless you are happy pushing paper and allowing tenured staff run the location while embezzling.
This is a great place to work been here for a year sometimes when you have older people yelling all the time it can be a bit stressful but we have to understand they are not always having a great day. Management is great a considerate when you need to take off.
Warehouse Worker (Current Employee) – Murray, KY – August 25, 2018
They don't lIke giving raises no matter how hard or good you work. You don't get advanced unless you are a brown nose. The people you work with are great but the ones above you think they're better than you.
Respiratory Therapist (Current Employee) – Lexington, KY – August 14, 2018
Pay is based on what you do. If you see a lot of patients in a day you'll get a decent pay for the day. However you could sit there all day long and have patients not show up and not get paid anything. Full time employees have a difficult time making enough to cover health insurance not that they hire a lot of full time therapists.
Management leaves a lot to be desired. manager will tell you one thing to your face and then turn around and do the complete opposite. Higher up they make poor decisions as far as being cost-effective and you having the ability to help your patients. Pretty much your hands are tied.
Customer Service Representative (Former Employee) – Colorado Springs, CO – August 12, 2018
Terrible management, specifically the location manager, with terrible pay to match and a corporation who cared very little about it's employees, seeing everyone as expendable. The only reason I gave them a two in compensation/benefits is because the health benefits were great, that is if you can afford them on the incredibly low salary they offer. They proved to care very little about their patients as well; billing was overlooked resulting in patients being slapped with a huge bill for past months they thought were covered by insurance, o2 recertifications were never followed through properly causing patients to lose their equipment and have to start the entire qualification process over again. Unfortunately, that's the tip of the iceberg. Very disappointed with this company as a whole.