Hi this is Vicki Hoehn, Royal’s VP of Community Engagement. Thank you for your feedback and for being a part of our student-run credit union program. We enjoy working with students and are so glad that you had a good experience with Royal. Best wishes to you!
Hi – this is Jan Johnson, EVP of Organizational Agility. I am sorry to hear of your concerns. What you describe is certainly not the team member experience we strive to provide and our high team member engagement scores indicate it would be an exception. We have an open door policy at Royal and, if you did not receive the response for which you hoped from your next level of management, I wish that you would have pursued it further within your leadership group, or directly with Team Member Relations so that your concerns could have been investigated. I wish you the best in your future endeavors.
Hi, this is Jan Johnson, Royal’s EVP of Organizational Agility. Thank you for your 5-star review and feedback. We value our Internship Program and the work each of you do, and it is nice to hear of your great experience here at Royal. Best wishes to you now and in your future.
Hi, this is Jan Johnson, Royal’s EVP of Organizational Agility. Thank you for your 5-star review and feedback, we are happy to hear you speak of our enjoyable atmosphere here at Royal. We certainly work at being our best! Our team members are truly one of a kind, living out our core purpose and core values, and we strive at recruiting and retaining high impact talent in achieving our goals. We want that hometown feel and are happy you feel that way too. Thank you for your continued Membership, we wish you the best in your current endeavors.
Hi, this is Jan Johnson, Royal’s EVP of Organizational Agility. Thank you very much for your feedback. We value the input we receive from our team members. I speak for the entire Royal leadership team when I say that providing an exceptional environment for our team members to succeed and grow is something for which we strive. It is gratifying to know that you are having a great employment experience with Royal and plan to make your career with us. We look forward to working with you to help you fulfill your aspirations.
Thank you for your kind words and 5-star rating. We definitely do have an amazing team culture, reflective of our core purpose and core values, here at Royal!
Feedback from our team members is crucial to running efficient and effective departments where all voices are heard and whenever possible, acted upon. We strongly encourage you to reach out to your supervisor and share your concerns and any ideas you may have for improvements for the Member Service Center or any other aspect of Royal; it could be a wonderful opportunity to work together toward continuous improvement.
-Nina Strand, Member Service Manager