Not "Excellent" in the Laboratory
Laboratory Manager (Former Employee) – Chicago, IL – January 23, 2019
Rush promotes this Excellence slogan. What they fail to achieve is the actual doing part in the Laboratory. Sentinel events, patient safety, collaboration with the hospital, mutual respect, accountability are just a few of the items that are not considered by the Lab as important attributes when delivering quality patient care. One could question the level of quality resulting that Rush outputs. I do not recommend working in the Laboratory system at Rush if you are patient focused, a team player, innovative, compassionate, accountable, respectful or excellent, you will NOT be welcomed. The status quo is the theme, change management is not, the lab is operated by individuals that want things "my way or the highway". This type of behavior will never be Excellent in a patient care setting.