Questions and Answers about Russell Cellular

Here's what people have asked and answered about working for and interviewing at Russell Cellular.

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  • What is the work environment and culture like?
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39 questions

Long hours. Working the store by yourself during busy times. Culture feels fake and pushed from the get go. They pamper you with trinkets like a fidget spinner and other useless items in order to make you feel like you’re being rewarded. Health insurance astronomically high. Paid time off impossible to use, doesn’t carry over if unused. Commission makes it unreliable. iPhones are $2 a phone and androids are $4 a phone. They tell you the commission doesn’t max out, and it doesn’t, but good luck hitting your bonuses. Numbers are incredibly high and unreasonable to hit at times. You must sell everything in every category in order to keep the job. You will feel like you are swindling people after a while just to make a buck. Management is a joke. You receive “recognition” for exceeding your numbers. No added benefits besides that. No one really recognizes you either. Career path limited. Management is salaried at about a $0.50 cent average compared to hourly.

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Zero job security, even if you are EXCEEDING company goals. They will find any reason to terminate you. Usually competitors offer a better deal as far as pay, benefits, etc. Being a retailer you feel stuck in your career path, so it’s pretty dead end. Would make a good part time job, but you’d still have to hit your numbers during that time, which depending on your hours could be a nightmare. Once you realize this after working there it’s not uncommon to want to leave, provided they didn’t get rid of you before that.

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Dress code somewhat flexible and comfortable. You have to wear SOLID colors of a VERY specific hue. Meaning if you wore a solid brick red shirt or a solid jet black shirt that’s okay but god forbid you wear jet black and brick red plaid and you get sent home. No uniform provided. Jeans okay. Business casual. No jackets or hoodies allowed to be worn. It’s a mixture of sitting and standing. Sitting at the desk with customers and making phone calls, standing interacting with customers and devices while performing general store duties

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They offer health, dental, and vision. Dental and vision very affordable health insurance ASTRONOMICAL. Paid time off is impossible to use due to limited scheduling, and does not carry over if unused. They also don’t pay you out for any unused time. Use it or lose it. Verizon Service is reduced, by a meager amount. Accessories are purchased at an insulting discounted amount. Better off shopping on amazon as they offer deals that trump your discount. Standard 401k.

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Mixture depending on location. Small towns will fluctuate between staggeringly busy to unbearably slow. Big towns constantly busy with hardly any downtime. Downtime used by making outbound sales phone calls, marketing using your own vehicle, cleaning the store, and harassing customers via text message blasts. Busy time incredibly tedious. Over an hour per transaction since there is so much you have to do just to activate the phone and ring it up. We’re talkint switch between at least 3 different systems just to accomplish this, as well as a content transfer and accessory installation. Be prepared to either know every last detail about your customers personal life because of it, or prepare for a long, drawn out awkward silence the entire time.

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Needs a complete management overhaul from the top down! The owners care about the dollar not the employees.

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You have to work Monday-Friday and alternate Saturdays. No sundays! But you'll answer 500 questions via groupme and your phone off the clock daily!

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2 weeks background checks take s while

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6 months if your bosses remember to submit it and HQ deems you worthy enough, based on you performance.

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You are paid bi-monthly. You get paid twice a month on specific days.

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