Questions and Answers about Russell Cellular

Here's what people have asked and answered about working for and interviewing at Russell Cellular.

View all 39 questions about Russell Cellular

Why is the turnover so high?

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Zero job security, even if you are EXCEEDING company goals. They will find any reason to terminate you. Usually competitors offer a better deal as far as pay, benefits, etc. Being a retailer you feel stuck in your career path, so it’s pretty dead end. Would make a good part time job, but you’d still have to hit your numbers during that time, which depending on your hours could be a nightmare. Once you realize this after working there it’s not uncommon to want to leave, provided they didn’t get rid of you before that.

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They tell you from day one, sales above anything. There is NO job security. Do NOT have a bad month, regardless of 12 GREAT months (I’m talking sales records set and top 5 finishes). That ONE month could mean you end up at the unemployment office, showing proof of no prior documentation (they don’t document just exit).

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Bc the company is literally run by favoritism! Policy don't mean nothing in this company and don't dare report your boss you WILL be retaliated on!

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First of all, this job just isn't for everyone. I have a background in IT and I'm very proficient on computers, but it still took some getting used to for me because they use different operating programs, with different login info, for literally every little detail. Customer wants to pay bill in cash? Open new program. While paying, customer has question about bill? That's a different program. Customer decides to buy an extra charger while paying said bill? New program. But after you get used to it, it isn't bad. All the programs are because this is not a corporate Verizon so everything can't integrate properly. At corporate stores you only use one program for everything. I would imagine that for someone with no background in technology, this would be very difficult to learn.

Besides that, not everyone can deal with the mental stress brought on by the fact that customers come in to yell at you and cuss you out on a regular basis, for issues you did not solve and cannot fix. Say they are angry over a late fee on their bill. You can not make any change or give any credits with billing, but customers don't believe you when you explain that. The only way they can solve most problems is by calling in to corporate customer service, but that involves a long wait and usually just makes them madder at you.

And then you have leadership that's all across the spectrum. I was a store manager with a great DSM, and I had ZERO turnover because I treated my staff with respect. I gave them days off when they needed them, came to their aide when a customer was yelling at them, fixed their mistakes when they made them, without ridicule or anger. But in other stores just down the road from me, their staff would complain that the managers would never try to teach them or help them, never gave them days off that they needed, never backed them up with customers, etc. And sadly these bad managers are able to get away with being that way. So it really depends on who you work for.

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Worst place to work and they violate every HR policy and fire those who don’t
And those who can make a difference in upper management just don’t care and have no backbone to do what us just and right and allow the slander
really high turn over !!!!!!!
So if you don’t care about integrity and honesty you’ll fit right in

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Because they believe they can replace anyone and will do so if you don't hit your targets. However the ridiculous year over year targets will continue to hold even the best sales reps back.

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On the retail side, sales jobs are historically high turnover. You can’t always control hitting sales goals due to lack of walk-in traffic etc. But sales managers in general never accept that fact. In the corporate offices, turnover is high because of low pay, mediocre benefits and limited advancement. They attempt to “sell” the culture and environment to make up for it. Upper mgmt seems to be fine with high turnover without taking into account the costs associated with it.

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Regional management and above is a joke

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Expectations are always changing to the point they can never be accomplished. Then you get wrote up until you either quit or get fired.

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People quit for a job that either pays better or is less stressful or they are fired for an unfair reason

Answered - WIRELESS SALES REP (Former Employee) - Tecumseh, MI

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