Patient Service Representative / B.H. Receptionist (Former Employee) – Sacramento, CA – November 21, 2013
The positions I had were-Patient Service Rep./Behavioral health receptionist. Priority was the Call center. A typical day there were estimate 300+ calls/day, it was monitored, how many calls were answered,dropped and went to voice mail and how long conversation took place. The system kept track for each individual. Two people were responsible for all incoming calls, scheduling, cancellations,new patient registration, verify insurance, answer questions, and conversation was to be limited to a 3 min time frame.when one of us would be out it was very hard to find someone to help. I had it down because I had the experience from previous company both used same programs. The last two companies I had worked for were Native American facilities. I am a Native American myself. I applied to the companies to be able to work with the native american community of those areas, one was considered Urban, the other Rural. The hardest part for me is that I am not Bi-lingual. I have learn that I would work with a wide variety of ethnicity. I can get along with fellow co-workers its very easy for me.
Working with the Native American community