Blended Unit Service Rep (Former Employee) – Columbus, OH – July 9, 2018
You receive vacation days but aren't allowed a vacation. Safeauto pays very low wages and expects commitment to them 24/7 in total disregard of your family life. They want you to work thru your lunch while taking calls back to back you CAN NOT eat and help the customer at the same time, Truly research this company before starting here the WORST company I have EVER worked for.
Customer Service Representative (Former Employee) – Columbus, OH – July 8, 2018
Be careful working for this company, they have a lot of system issues and will blame you for things going wrong to get you out of the door. I collected unemployment from this company for 2 years due to their proven mistakes in the company.
Team Supervisor (Former Employee) – Sterling, CO – June 5, 2018
Safe Auto had too much in-fighting within upper management. The four individuals that caused all of the issues are all gone now...fired by the new upper upper management. My time was enjoyable and rewarding just too much tension.
Property and Casualty Insurance Agent (Former Employee) – Woodsfield, OH – April 25, 2018
Clock in, Sell insurance, Fail to sell and loose your job. Sell Sell Sell... after you sell, expect to argue with customers who insist on trying to commit fraud and then want to call you every name in the book for not letting them.
BI Adjuster (Former Employee) – Columbus, OH – April 21, 2018
The only good thing about working in the casualty department is the employees on your team. Otherwise, the work is stressful and there’s a lot of it, constantly. It’s also recently turned into a call center environment, so you are not only trying to work your new assignments, plus your diary, plus evaluations on incoming demand packages, you are expected to pick up the phone every single time it rings. If you cannot, the call moves to someone on your team. This workflow process is terrible because you can never finish a thought or complete something on a claim file in one shot. You’re either constantly taking messages for the people on your team, or trying to do their work on top of yours. The expectations set by management for this work process is both illogical and unrealistic. On top of the stress of not being able to keep up, pay is terrible. It really is lower than mist competitors, and they justify this by hiring mostly inexperienced college grads, (constant job postings for trainee classes). Also, they let go a ton of tenured folks, so now no one really knows how to handle super complex issues. Low paid college grads are fine for a time, but inexperience can and will likely lead to costly mistakes in the near future.
Near Easton, in-house cafeteria, can wear jeans everyday.
I love working for this company. The management is great! I genuinely feel like if my workload becomes to much or I have a hard question I can easily go to a manager and have assistance. This is also a great company to advance your career. I have actively been involved with my manager on my goals inside the company and they have put me in positions to where I have received a few promotions in under a year. This is a company I wake up excited to work for. The only negative is sometimes customers yell but you get that any job dealing with customers.
little to no experience at upper levels of management poor leadership and low morale managment sets their employees up for failure and appears to be the cat who ate the canary when they have a front row seat to the show.
team leads are fresh into the insurance industry with little experience
no job security ; "you are just a number" who can do nothing right.
Extremely stressful work environment. Turn over of employees is ongoing now that the management teams and the claims departments were restructured .Experienced employees were either terminated or retired early.
Just another brick in the wall (Current Employee) – Columbus, OH – October 10, 2017
Pretty much every one outside of the executive team is disposable. Long hours, poor pay & unreasonable expectations. The executive team is only concerned with padding their resumes and increasing their bonus. There is a huge effort to off shore as many positions as possible.
Its marginally better than being unemployed
Long hours, poor pay, out of touch upper management.
Over the past year Safe Auto has undergone big management changes and with those changes came big work environment changes. There has been a shift to all customer service which is understandable given the product however work life balance and employee happiness has been left behind.
Customer Service Representative (Current Employee) – Columbus, OH – August 8, 2017
SafeAuto started off as being the ideal job then there was a change in what was expected with those who were customer service reps. We were force to become sales reps or lose your job. The company has no loyalty to it's employees. Most of the customer service reps have worked with safeauto for 3 to 5 years. Most Reps were given 1 month to prepare for a test that the state gives 6 months to prepare for. Most reps felt that was an injustice done to them.