Safelite Group Employee Reviews

3.4
Overall rating
Based on 1,166 reviews
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Found 1,162 reviews matching the search See all 1,166 reviews
5.0
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Management is nice and helpful.
Telemarketer (Current Employee) –  Columbus, OHSeptember 18, 2018
I've only been with the company a little over a year but I must say I've had some excellent trainers to help me become comfortable and more relaxed on the phone. You are provided with the knowledge you need to give the customer excellent customer service.
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4.0
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Great place to worl
Store Manager (Former Employee) –  San Antonio, TXSeptember 16, 2018
Good place to work I would return to work for them if given the opportunity. They took good care of their employees and were always professional. Don't have much bad to say but they should promote from with in more. Not just hire someone that has a degree it's always better to have someone lead that knows the business and employees.
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4.0
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Phoenix, AZ
Prior employee (Former Employee) –  Phoenix, AZSeptember 15, 2018
They will work with you if you give enough notice and put in work when there. They look to give opportunities for growth and development.

Starting pay may not be what others want but there are other benefits to working there.

The company is very involved in the community, but are very business minded financially.

The benefits are awesome with many to choose from. 401k, and depending on the role working and city state and office you might get them to work with you on desired times.
Pros
They hire military, benefits, they will work with your hours if you work hard and put in effot for them
Cons
Like other companies
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4.0
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Great company to work for.
Store Manager (Former Employee) –  Fresno, CASeptember 15, 2018
Safelite was a great job. The corporate structure was well put together. Every day instruction from mid-management spelled out the tasks to perform. Salary was good and overtime hours were based on work load of the installers.
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4.0
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dependable and efficient work environment
warehouse driver (Former Employee) –  Bakersfield, CASeptember 15, 2018
a great company to work with. zero complaints towards any facet of this compnay. it paid well, had great managment, fun coworkers, and imaculate facilities.
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4.0
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Good Place
Mobile Technician (Former Employee) –  Rochester, NYSeptember 14, 2018
Benefits and decent pay, good training. Trained in buffalo and the company paid for a hotel room and Per Diem. Great training techniques and once you pass the test you are given a van and basic tools for jobs.
Pros
Paid Training
Cons
None
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3.0
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HUGE disconnect between corporate and field
Area Sales Manager (Former Employee) –  Selinsgrove, PASeptember 12, 2018
The Safelite group made decisions on what was best for 40% of the company that resides in Columbus, OH. They arrogantly speak on behalf of their customer base to the detriment of those on the frontline of the business.
Pros
company car
Cons
required to pay for it and it was tracked by the company to unrealistic expectations
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2.0
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Great Place to work for...
Store Manager (Former Employee) –  Washington StateSeptember 12, 2018
This is a company that tries their best to be the best company to work for. Higher tier management places friends as market leaders, making it impossible for any real career movement. Look for opportunities outside of the northwest region unless you know the RVP.
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4.0
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Great call center
CLAIMS REP (Former Employee) –  Gilbert, AZSeptember 10, 2018
It is a super chill place. Everyone is very friendly and helpful. They did not micromanage you which is always nice. The building was recently just redone.
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5.0
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Great place to work
Inventory and Warehouse Associate (Former Employee) –  Valley, WASeptember 10, 2018
I really enjoyed working at Safelite. The management and team members were all friendly and supportive. It is a warehouse and the work may appear repetitive, but it was still a great place to be employed.
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3.0
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Glass repair and replacement
Repair Technician (Former Employee) –  Kansas City, KSSeptember 10, 2018
A good job for someone who is mechanically inclined. Good job for someone who is very good with their hands. Someone who is very detail oriented would love this job.
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1.0
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Do not work for Safelite
Technician (Former Employee) –  AlaskaSeptember 8, 2018
Worst company to work for period. They work you only 20-35 hours a week calling it full time. Poor management who are stuck up and higher than though attitude. you can install over 1200 pieces of glass a year by yourself and only mess up minor like on 2 and lose your bonus for half a year and then the management berates you for messing up on those two installations and never recognizes you for the good. Not family oriented and does not respect disabilities.
Pros
A small pay check.
Cons
A small pay check
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4.0
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Good starter job
Customer Service (Former Employee) –  Chandler, AZSeptember 7, 2018
Good place to work if you're just starting out in Customer Service. Decent pay, if you're not good in fast paced enviroments you will get stressed out working here
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5.0
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Fun work environment
Customer Service Representative (Former Employee) –  Birmingham, ALSeptember 6, 2018
Co-Workers were great to work with. We had fun, yet got the jobs done that were needed. I worked in a call center setting in one of the shops. Management was awesome. They always found ways to reward us when we reached new goals in our office. The overall job was ideal for me.
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5.0
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fast pane and great environment
call center representative (Former Employee) –  Chandler, AZSeptember 5, 2018
You file claims for insureds and it is super easy to get a raise. the more insurances you learn the more money you can earn. theirs a few months out of the year where you can get unlimited OT
Pros
great environment
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2.0
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Safelite is not so Safe a job - Terrible training - sink or swim!
Call Center Representative (Current Employee) –  Rio Rancho, NMSeptember 5, 2018
Very "system" front loaded, audimation - excel, spreadsheets - type company. I was the top producer 3 of 4 weeks, and was cut out of commissions, bonuses - due to a low efficiency rating?
It's because you are only allowed (5) of "after-call" time per day, and (10) minutes of "AUX" time. If you go over that time frame - you lose.

So in other words - if you have to take special notes, after speaking to a customer; so to avoid taking another call - you have to press the "after-call" button - to place said notes.

If you have to attend a "Team-Meeting" then you must use the "AUX" button, or the restroom, or before your break, when log out for the day - it almost equals to more then (10) minutes.

Combined; those (15) minutes are not enough to maintain a 90% efficiency rate; if you don't have 90% efficiency - you will always lose your earned commissions, bonuses - which amounts to legal robbery.
Pros
None
Cons
Short breaks - management bullies people with write-ups, threats - high pressure - terrible training.
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2.0
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safelite
Windshield Replacement Tech. (Former Employee) –  texas 77471September 4, 2018
poor managment , it had great benefits but unbearable to work for. the enviroment was toxic the management was less than subpar and had no diversity. will never again work for his company.
Pros
benefits
Cons
poor management
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3.0
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A good place to work for
Customer Service (Former Employee) –  Columbus, OHSeptember 2, 2018
Safelite is auto glass company, it a good company to work for. People and co-workers are friendly. Company provided good benefit and good compensation.
Pros
Good benefits
Cons
No cons
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5.0
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great company to work for, Team building
safelite was a great company (Former Employee) –  Enfield, NCSeptember 1, 2018
working for this company taught me a lot of skills to carry on to the next job. The one thing that I didn't agree with is to become an employee with this company you have to start off as an temporary employeee
Pros
work schedule
Cons
late hours
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3.0
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Management
Autoglass tech (Former Employee) –  Broken Arrow, OKSeptember 1, 2018
Mainly management was the problem they would get a sense of entitlement and if you asked questions they’d get mad and raise there voice at you which was the reason I left most of the techs are really good to work with and if you needed help they would try and help the best they could
Pros
Company vehicle
Cons
Management yells and treats you as a lesser person
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Ratings from women

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2.7Personal Development

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3.2Family Support

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