Safelite Group Employee Reviews

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Good
Auto Glass Technician (Current Employee) –  Fairview Heights, ILJuly 16, 2018
Has great job security and very competitive pay. Would recommend this to anyone with autoglass experience. Also it has good benefits and great retirement program
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Boring.
Licensed Claims Adjuster (Current Employee) –  Dublin, OHJuly 11, 2018
Working on the USAA account, they dont trust anyone at Safelite so you cannot have books, paper, pens, pencils, literally nothing except...

what can be carried in a small clear plastic bag. No food, only hard candies.

They don't want you to have tea bags at your desk because the tag on the tea bag is made of paper. Your drink has to be in a clear plastic cup (provided) and if you have a bottle of water, the label must be cut off.

The job itself is ok, but when you are there for 7 hours and take 3 calls total, it gets to be extremely boring.

Also, no lunch if you don't work an 8 hour shift.
Pros
20 min breaks, PTO after 90 days.
Cons
no lunch, nothing to do, boring.
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Good solid company.
Central Telephone Unit Manager (Former Employee) –  Capitol Heights, MDJuly 9, 2018
Good organization to be employed with. Good benefits package for employees. Opportunities for professional growth and advancement. Would recommend this company.
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Asm
Area Sales Manager (Former Employee) –  FloridaJuly 9, 2018
The role of the ASM changed very quickly with no notice. The "People First" cultlure is different at the corporate office than it is in the field or retail locations
Pros
decent salary, decent benefits
Cons
management
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Ok place to work.
Vehicle Release Specialist (Current Employee) –  Cedar Rapids, IAJuly 8, 2018
Relaxed environment to work in. It can be fun. If you can sit and talk on the phone all day, it's a great job. They have a phone system that is also your time clock. 20 minute breaks, to the minute.
Pros
free coffee
Cons
30 minute lunch, 20 minute break. don't be late--3X or TERMINATION is an option
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Nice quite good people
Customer Service Representative (Former Employee) –  Chandler, AZJuly 2, 2018
I’ve worked there and I probably would do it again. It’s was better an nothing and they worked really well with you as long as you communicated . They give you early outs and over time
Pros
Love the job
Cons
I relocated
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It's all smoke and mirrors
Customer Service Representative (Former Employee) –  Chandler, AZJuly 1, 2018
Management has hidden agendas. They allow unqualified and disruptive employees to continue employment. There is no communication from management to the employees who do the actual work. When communication breaks down, senior leaders make sure to put blame somewhere. One minute you're praised for a good job and the next you could find yourself on the way out of a job.
Pros
You might make a good friend
Cons
There is no real job security here unless you drink the 'koolaid'
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Best Auto Glass Company, but not best place to work
Warehouse Manager (Former Employee) –  Omaha, NEJune 29, 2018
If you are going to be in the Auto Glass Industry, then there is no question that you should work for Safelite. They pay their technicians well, train well, and have the best opportunities for advancement.
However, if auto glass isn't your passion... Then Safelite is just not a very good company to work for. I can only speak for the Omaha / Nebraska Market, but the Leadership rules by email and lacks follow-though. The technicians are worked very hard during the busy season and often given more work than they can handle. Some technicians muscle through this and still perform well, but they load up the newer tech's as well, causing workmanship issues. For Middle Management, Safelite will try and pay as little as they can. Also, you are almost always guaranteed a "Meet's Expectation" on your annual review. Even if you rank best in your region (which was my case multiple times) you are given a Meet's Expectation review because they would rather not give more than a 3% raise. Overall, best place for Technicians if you can handle the work, not very good for management positions.
Pros
Great opportunity for Technicians, Great training for technicians
Cons
Not a good place for management, high turnover
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Nice place to work
Automotive Technician (Former Employee) –  Beckley, WVJune 29, 2018
Was a good place to work. Would go back if i was able to health wise. They did take care and held my job while i was on temporary medical leave. All together a good place to work
Pros
Take home vehicle
Cons
Long hours lots of driving
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Stressful
Technician (Current Employee) –  Longmont, COJune 27, 2018
Very Stressful environment, experience doesn’t help your pay. Management isn’t horrible but they don’t seem to care to much about your personal wellbeing.
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No compensation
Installation Technician (Current Employee) –  Scottsdale, AZJune 27, 2018
The company is not a great place to work they sugarcoat everything to make it seem like it’s a great place to work when in actuality it is not. You’re out there all day long trying to get a hold of people at work and sit outside in the hot sun all day long waiting and waiting
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Hard Job
Replacement Technician (Current Employee) –  Olathe, KSJune 27, 2018
I wouldn't recommend this company or job to anyone. Days are long and the routes make no sense. There is no management help or involvement. There is no pay raise and no way to make bonus.
Pros
You drive around and manage your own time
Cons
No advancement, no pay raise, heavy work load.
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The people and environment were both great.
Customer Service Representative (Former Employee) –  Houston, TXJune 26, 2018
I learned to work well with others and help others when it was needed. I made few best friends while working at Safelite. Some of the technicians helped me learn areas in Houston. All of the employees were very friendly.
Pros
Holiday gatherings were always great.
Cons
We gained weight because we ate a lot during breaks.
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Safelite
Repair Technician (Former Employee) –  Amarillo, TXJune 26, 2018
I wish I could work at safelite autoglass again. The job is easy and the pay is good. Everything is usually ran in your time. Just as long as you get the customers satisfied before we close you’re golden. Fun and easy job.
Pros
Everthing
Cons
No cons.
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changes in management caused much uncertainty
IT Support Specialist (Former Employee) –  Columbus, OHJune 25, 2018
Continual change of IT VP (5 in last 4 years) made it impossible to know what direction Infrastructure was heading. Personal conflict with vindictive management, whom had no history at company made changes which were not best decision for company direction. Wasteful spending on projects that took years to implement, when other solutions would fit better and would have taken much less time to implement.

Also, all working relations with vendors were severed with out notice and we were told not more working with partners that knew our company as well as many employees.
Pros
worked remote
Cons
No verification that jobs were being completed.
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Great Co-workers
Accounting Associate (Former Employee) –  Worthington, OHJune 21, 2018
working with the company would be comforting and together nice the associates were understanding and help each other as the day went on never leaving anything undone .
Pros
friendly environment
Cons
none
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Job not as described
Insurance Verification Specialist (Former Employee) –  Dublin, OHJune 19, 2018
I use to love the job they do pay well but, my hours weren’t flexible and I was never able to switch them even just on certain days temporarily it’s always serious and management is iffy
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Innovative technology
Lamination Worker (Former Employee) –  Enfield, NCJune 18, 2018
Truly was a great company to work for.90% of managers started from the bottom and worked their way up so they truly understand what associates go through on a day to day basis, The pay isn't great but they make up for it with a great atmosphere and great opportunity to move regardless if you have a degree or not but you will have to work for it.
Pros
Paid training, Vacations, Sick days. Employement Engagement Driven
Cons
Pay
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Horrible management
Lead Dispatcher (Former Employee) –  Memphis, TNJune 18, 2018
Management will stab you in the back faster than you can say backstabber. Don't ever tell them they're wrong and don't ever argue with them to try and defend yourself.
Pros
Friends with co-workers
Cons
Management
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Stressful and Under Compensated
Auto Glass Technician (Current Employee) –  Arvada, COJune 17, 2018
You show up at 7:30am to load your glass which is often not there or damaged in some way. Then at 8am you hit the road and face the extreme conditions with no protection offered by the company. You remain out on the road until around 7pm even when your manager leaves the shop at 5pm. All the while the managers will preach a "bonus" to you that relies on your surveys and warranties. But the warranties that you get are often there because the managers are weak and fold to angry customers that do not have a valid warranty. The managers are two faced and afraid to stand up for their employees. Not reccomended.
Pros
Independance
Cons
Poor communication, Poor compensation
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Overall rating

3.4
Based on 1,112 reviews
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3.3Work/Life Balance
3.3Compensation/Benefits
3.0Job Security/Advancement
3.0Management
3.3Culture

Ratings from women

InHerSight Score
3.0

2.7Personal Development

3.0Career Opportunities

3.2Family Support

Women rate the female-friendliness of their workplaces on InHerSight