Safelite is not so Safe a job - Terrible training - sink or swim!
Call Center Representative (Current Employee) – Rio Rancho, NM – September 5, 2018
Very "system" front loaded, audimation - excel, spreadsheets - type company. I was the top producer 3 of 4 weeks, and was cut out of commissions, bonuses - due to a low efficiency rating?
It's because you are only allowed (5) of "after-call" time per day, and (10) minutes of "AUX" time. If you go over that time frame - you lose.
So in other words - if you have to take special notes, after speaking to a customer; so to avoid taking another call - you have to press the "after-call" button - to place said notes.
If you have to attend a "Team-Meeting" then you must use the "AUX" button, or the restroom, or before your break, when log out for the day - it almost equals to more then (10) minutes.
Combined; those (15) minutes are not enough to maintain a 90% efficiency rate; if you don't have 90% efficiency - you will always lose your earned commissions, bonuses - which amounts to legal robbery.
Short breaks - management bullies people with write-ups, threats - high pressure - terrible training.