This is a real bummer to see. The whole staff tries so hard to make Safety Net a great place to work, including many check-ins with colleagues on how they’re doing, what they would make better or change.
Just the facts, ma’am… Safety Net does have a fast-paced service desk. Crazy fast, sometimes! The company also does operate on good data, which requires good time tracking on everyone’s part. The facilities and operations are SOC-II certified and set up with IT security best practices, hence the cameras on rooms that hold client data, keys, etc. No cameras in staff-only spaces like eating areas. That would just be gross.
The current rotation to serve on call is 1 out of every 7 or 8 weeks for Support Services group members. (Yes, you get woken up!) Team members are pretty understanding about coverage for that and PTO around holidays because they know clients need help, and they care. We’re pretty transparent on these expectations in the hiring process, and give candidates the opportunity to talk with peers before coming on board. With this feedback, we will keep working to be better!