I supported 300 CRE software, which is accounting software for construction and real estate which is composed of several modules. I had a bout a weeks worth of training to not only understand the software but then give the impression to callers I'd been doing it for years. I also had to learn about accounting as the vast majority of the callers themselves didn't understand it as it applied to the Sage software. Fun times.
During my first year there based on their own standards I made the top grade which is outstanding, however there could be only a certain percentage of those "allowed." So I went down to the next category which was "Exceeds standards" but again, only so many of those allowed. Since I was in my first year and low man on the totem pole I got a rather mediocre rating of "meets expectations." I was also recommended for promotion but it was rejected at higher levels due to budget considerations. I'd worked my tail off and invested everything I am in becoming better and better only to get the same rating as a mouth breather with a heartbeat.
Over the course of the last year a lot of knowledgeable, key "Go to guys/gals" have left the job and taken their knowledge with them. Most of my co workers had left for greener pastures and they hadn't been replaced, not even with temps. The calls keep coming in but there's fewer and fewer people to answer them and they know less.
Co workers, awesome. Local management, awesome
I think the company is letting the product die