When I first started I thought this was the company I would retire with, but now I am seeking employment elsewhere having realized those that hired me were basically snake oil salesmen. Continuously changing protocols without informing entire department so this would in turn cause miscommunication which caused mistakes, which management would then blame us. Not to mention the entire rest of the hospital, doctors, nurses, staff, administration, etc would cra p on us constantly and our managers would stand by and just tell us to tske it. HR csnt be trusted to unbiasly take care of complaints so you're screwed basically. You do not get paid enough to ge crappe d on and disrepsected by both those on the phones AND your so called managers.
Dont punish the entire department for the acts of a few. Punish the individuals making the so called mistakes, not EVERYONE. Actually listen to your employees when you ask for suggestions, that way you cant claim none of us came to you before issuing unfair department wide policies.
Micromanaged, unrealistic expectation, no consistency with policy/protocol enforcement