Home Care division-overworked, no respect, poor management
RN Case Manager (Former Employee) – Undisclosed – November 6, 2017
I left my job as a field staff nurse with this company after several years, due to a change in leadership, ownership and protocol for handling patient care.
There is NO work/life balance.
Field staff are sent large distances and productivity requirements are set with no regard or concession for travel time or visit acuity.
Management is unresponsive and when they do respond to emails and calls, there is a complete lack of support or willingness to listen to concerns.
Patients do not receive adequate care, visit frequency is underutilized even following hospitalization and exacerbation, due to both the company protocol that each patient is allowed a very low number of skilled visits, and also due to very short staffing, with the recent mass exodus of employees.
Pay is consistent with the market, however, if one considers the number of hours required to be worked in a day to meet productivity, in a salaried model for field nurses, pay is highly inadequate.
There is a major communication breakdown between office and field staff, causing visits to be missed, important lab work and treatments to be missed, and then when these issues are caught, field staff is sent out on a moment's notice to see patients who are already irate with the substandard handling of their case.
I would not recommend this company to prospective employees or to patients.